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Mercure Charlestown

4.0 star property
4-star hotel near John Hunter Hospital

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Photo gallery for Mercure Charlestown

A breakfast table with croissants, a glass of orange juice, and a cup, set against a scenic view.
Exterior
A garden with palm trees and a pathway.
A table set for two with a bottle of champagne, two glasses, and a candle.
Breakfast, lunch, dinner and brunch served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
109 Madison Drive, Adamstown Heights, NSW, 2290
  • Place, Charlestown Square
    ‪16 min walk‬
  • Place, Westfield Kotara
    ‪3 min drive‬
  • Place, Glenrock State Conervation
    ‪4 min drive‬
  • Airport, Newcastle, NSW (NTL-Williamtown)
    ‪36 min drive‬

Room options

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(14 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a chair, a nightstand, a lamp, and a painting on the wall.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(33 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Privilege, Room, 1 King Bed

A neatly made bed with white and blue pillows, a rolled white towel, and a grey bedspread.

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, minibar, desk, blackout drapes

Standard Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout drapes

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Newcastle

Adamstown Heights stay.Your stay at this Adamstown Heights hotel places you within 2 miles (3 km) of Charlestown Square and Westfield Kotara. Glenrock State Conervation and Banksia Reserve are also within 2 miles (3 km).

What's nearby

  • Charlestown Square - 16 min walk - 0.9 miles
  • Westfield Kotara - 3 min drive - 1.2 miles
  • Banksia Reserve - 3 min drive - 1.2 miles
  • Glenrock State Conervation - 4 min drive - 1.7 miles
  • Newcastle Beach - 14 min drive - 6.2 miles

Getting around

  • Kotara Station - 5 min drive
  • Newcastle, NSW (NTL-Williamtown) - 34 min drive

Restaurants

  • ‪Highfields Azzurri Sports Club - ‬14 min walk
  • ‪Sherwood Coffee - ‬3 min drive
  • ‪4 Pines - ‬2 min drive
  • ‪Absolute Thai - ‬2 min drive
  • ‪Lee's Yum Cha - ‬2 min drive

About this property

Mercure Charlestown

4-star hotel near John Hunter Hospital
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free.

This 4-star Newcastle hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 2 levels
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 1981
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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  • Free WiFi
  • Restaurant
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The price is $131
Jul 13 - Jul 14
Total with taxes and fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 27 to 27 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.4 percent for credit card payments
The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 27 to 27 per person
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy.
    For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

  • Up to 5 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

How close is Mercure Charlestown to the airport?

Mercure Charlestown is 19.9 mi (34-min drive) away from the Newcastle, NSW (NTL-Williamtown) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Charlestown?

As of Jul 4, 2026, prices found for a 1-night stay for 2 adults at Mercure Charlestown on Jul 12, 2026 start from $94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Charlestown have an airport shuttle?

Mercure Charlestown offers an airport shuttle 24 hours a day, for a charge of AUD 95 per vehicle, one way.

How close is Mercure Charlestown to the beach?

This hotel is 5.9 mi (14-min drive) from Newcastle Beach and 3.2 mi (10-min drive) from Burwood Beach. Don't forget your sunscreen!

Does Mercure Charlestown offer free breakfast?

Free breakfast isn’t provided at Mercure Charlestown, but full breakfast is offered for a fee of between AUD 27 and 27 per person. It's available on weekdays from 6:30 AM to 9:30 AM and weekends from 7 AM to 10 AM.

Is there a casino at Mercure Charlestown?

No, there is no casino at this hotel.

What time is check-in at Mercure Charlestown?

Check-in start time: 2 PM; Check-in end time: 9 PM.

Is there free parking at Mercure Charlestown?

This hotel offers free self parking.

Does Mercure Charlestown have a pool?

Mercure Charlestown features an outdoor pool.

Does Mercure Charlestown have a restaurant?

Mercure Charlestown is home to Madison Kitchen + Bar, which features Modern European cuisine, ocean views, and al fresco dining.

Does Mercure Charlestown have a spa?

There are no spa services available at this hotel.

How close is Mercure Charlestown to downtown Newcastle?

Mercure Charlestown is 4.8 mi away from Newcastle.

Mercure Charlestown Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 365 out of 1000 reviews
Rating 8 - Good. 406 out of 1000 reviews
Rating 6 - Okay. 147 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

stephen Charles

Liked: Cleanliness
Breakfast excellent
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean room and amazing food
Stayed 1 night in Nov 2025
Verified

8/10 Good

Shelley

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy beds, tv with foxtel. Staff were lovely and accomodating
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ivica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great both evening and breakfast the next day. Its quiet and comfortable.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property we stayed at was clean, the bed was comfortable and the breakfast we had was excellent.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Chris

Nice and clean, perfect except for the aircon noise.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Its a quiet location,good beds,staff a bit in different
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Sarah

Liked: Amenities
It was ok but badly needs a full refresh and deep clean
Stayed 1 night in Feb 2026
Verified

8/10 Good

Shailesh

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. The noise exhaust fan makes in the bathroom is pretty bad, hope they wil look at it
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lynne de

Reception staff very friendly and helpful
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, easy parking, great breakfast. Would definitely stay again.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food and facilities
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Taj K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but within 5 minutes of Charlestown shopping. Fairly neat and tight hotel and it looks like our room was recently refurbished.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Diorne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasurable stay

A pleasure to stay at
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Brett

Liked: Cleanliness, property conditions & facilities
Very quiet and central to most of the area
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night for family get together Easy....
Stayed 1 night in Jul 2025
Verified

8/10 Good

briony

Liked: Cleanliness, property conditions & facilities
Lovely rooms however the palm trees need trimming due to hitting our hire car on the sides. And the cobblestone pathway does not feel secure to walk on for an elderly person . These could all be rectified easily making me leave a 5 star rating . We will definitely return . Great location
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Ken

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and good food at restaurant
Stayed 1 night in Dec 2024
Verified

8/10 Good

Brian William

Liked: Cleanliness, staff & service, property conditions & facilities
Stay there often .
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely reasonable pricing for this property, definitely worth staying.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy parking, very clean and staff were great.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic, staff were great and facilities and rooms first class would definitely stay again
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Georgina

Liked: Cleanliness, staff & service
The restaurant food was very good. Nice area to eat in.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Averne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and restaurant
Stayed 1 night in Feb 2023