4.3 out of 5

"I have stayed here many times and I like the rooms and the location. When I book on discount travel sites and get the cheaper rates the hotel tries t ... " More

By a verified traveler on Tue 13 Feb 2018

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Hotel Description

At NYLO New York City you'll be 1.7 km (1.1 mi) from Central Park and 2.6 km (1.6 mi) from Barney's. Highlights at this hotel include 2 restaurants, a bar/lounge, and a 24-hour business center.

TVs with cable channels are featured in all 291 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and free toiletries. Free bottled water, safes, and hair dryers are also available.

The restaurant, Serafina, serves Italian cuisine and is open for breakfast, lunch, and dinner. LOCL Bar is the hotel's own bar, serving drinks along with breakfast and lunch. Other amenities include free WiFi in public areas and a fitness center. Full breakfast is available daily between 7 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 30-minute walk of this 4-star Upper West Side hotel include Lincoln Center and Metropolitan Museum of Art.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$111 per night

Superior King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

NY Studio with Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Two Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Broadway View Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

NYLO New York City ratings based on 96 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Great location

Pros: location
Cons: took a while for the water to warm up and I hate getting a room that faces a wall.
I have stayed here many times and I like the rooms and the location. When I book on discount travel sites and get the cheaper rates the hotel tries to give me a room facing a wall or with almost no sunlight.

Posted by , from Detroit on Feb 13, 2018

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Comment from Hotel Management

Feb 20, 2018 by Connie W.

Dear Stuart, Great to hear that you enjoy our convenient location in the Upper West Side. However, I'm so sorry about the issues you had controlling the water temperature. I'm sorry too that your most recent room was not what you expected. We will be looking up your guest profile to make a note of your preferences—I understand a brighter room with a view is a priority for you, so we'll do our best to welcome you back to a room you'll find more comfortable going forward. Warm regards, Connie

5 out of 5

Location and Conveniences a plus

Pros: Room cleanliness, staff, location
Location: Beacon Theater, Subway line 2 blocks away to get downtown, restaurants
The fact that the NYLO is two blocks from #1 subway line, has a CVS across the street (open 24 hrs). for snacks and needs, UPS Store, Staples and Marshal's and a variety of restaurants within walking distance made my active 3 night stay perfect. I loved the lobby lounges /bar to relax or have fun. The staff were all professional and helpful. Next time I'll check the calendar for the nearby Beacon Theater. This older building has remodeled rooms with stainless steel and simplistic enclosed cubbies rather than dressers. I had a king bed with ample floor space. The only drawback for some may be the lack of counter space in a bathroom with only a single sink, but good lighting and modern tile and shower. The attached Serafina restaurant was excellent food served all meals and delivered to the rooms. I definitely will stay there again.

Posted by , from Colorado on Dec 20, 2017

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5 out of 5

Great style and location

The location was great. Near the park and Broadway. It is between two subway stations for a quick ride to any other site. Plenty of places to eat and things to see. I also loved the style of my room. The air conditioner was rather loud. But this was a perfect way to cover the noise of the city. A happy accident. I would recommend this hotel to anyone.

Posted by on Jul 4, 2017

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5 out of 5
Great location! Lucas who was at the Concierge desk was wonderful.

Posted by on Apr 17, 2017

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5 out of 5

Wish I could give *more* than a 5

Pros: Quiet, clean, warm vibe ... taxi and subway right there. Economical for NYC. Cool bar and "library" room. Ideal home base to explore city!
Cons: Nothing worth noting.
Location: Upper west side: Columbia U,St. John the Divine, Beacon Theatre, amazing French pastry shops. Convenient to museums and all midtown attractions.
Some folks don't have NYC hotel experience. We do. It is tricky to find a hotel that is not noisy, with a decently sized room and a convenient location. The NYLO has all this and more . We could access Central and Riverside Parks, museums, the wonderful, historic Beacon theatre. We saw a major rock band (Steely Dan) play there ... 3 blocks from the hotel. No problem with a Fire station being nearby ... to occasionally see big red truck 40 pull in and out. Hotel had funky, warm, friendly vibe. Staff was usually prompt and courteous. Our 12th floor room was clean, modern and perfectly quiet. Could not have been more comfortable and better pleased with our choice of the NYLO. Four thumbs up!

Posted by , from Philadelphia on Oct 16, 2016

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5 out of 5

Close to great shops and restaurants.

Pros: I enjoyed having a light on the headboard for reading so I didn't have to get up and really liked the bed. Wonderful sleep.
Cons: Water ran out from under shower door onto bathroom floor. Maybe a new 'sweep' at bottom of door would help.
NYLO is a lovely hotel with the best mattresses ever. Nice location within walking distance to good restaurants and attractions. Staff was pleasant and helpful.

Posted by , from Dallas TX on Oct 10, 2016

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5 out of 5

Always a great stay

Pros: Locale, decor, comfort
Cons: Bar could be better staffed (need more and table service would be great!) and stocked (no blood marys because they didn't have tomatoe juice).
Location: Close to Central Park, Museum of Natural History, Lincoln Center, great restaurants along Columbus, subway station on 72nd, Beacon Theater
My husband and I discovered this "gem" a couple of years ago and have returned several times. This time I visited with my mom and sisters and we squeezed in to a double room - we were pleasantly surprised at the amount of storage the room provided - plenty of room for our 4 suitcases to be spread out and little cubbies to hold even more of our stuff. The beds are always super comfortable and the rooms are quiet. The bar is always one of our favorite hang outs, but must admit it felt a bit understaffed this trip. Can't beat the locale - close to park, subway, Lincoln Center and many great places to eat.

Posted by , from Tacoma, WA on Jun 24, 2016

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4 out of 5

Clean hotel with cool vibe

If your checklist includes a clean hotel with a laidback vibe, great UWS location a few blocks off central park at a reasonable price, then the Nylo is your hotel. Comfy beds, contemporary design and a welcoming lobby that includes a cool bar completes the experience. We stayed during NYE with our kids and it proved to be the perfect spot for their first trip to NYC.

Posted by , from Dallas, TX on Jan 3, 2016

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3 out of 5

Great location for why we were there

Pros: Ramona at the front desk was a sweetheart! She did everything she could do to make it right.
Cons: They seem to be a bit understaffed. Response time to requests made by calling to front desk was non existent. Shaun didn't deliver the fan he promised
We actually really liked the hotel. Good vibe, adequate accommodations, good location for our visit's purposes. But the AC never really worked in our room, and when we asked for it to be checked out we had to call 3 times and then complain in person to get ANY response. They finally delivered a fan to our room after our 4th complaint and failing to deliver it after our 3rd complaint. And the bar was understaffed. Service was very slow.

Posted by , from North Carolina on Nov 9, 2015

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5 out of 5

Modern appeal that delivers well

Love this place - we stayed here last year and didn't hesitate to return. Locale is convenient - close to park, museums, subway and any amenity that you need. Rooms are just the right size and are appropriately finished. The bar here is one of our favorites - aleays friendly and knowledgeable bartenders and an option of sitting arrangements. We will rerun again.

Posted by , from tacoma, wa on Nov 4, 2015

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Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly NYLO New York City. For a fee, parking is available.

  • 291 guestrooms or units
  • 16 levels
  • 2 dining venues
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (23.9 km / 14.9 mi)
  • Train station: New York Penn Station (4.3 km / 2.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

NYLO New York City offers 291 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. Premium cable television is provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Serafina - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

RedFarm - This restaurant specializes in Chinese cuisine and serves dinner only.

LOCL Bar - This bar serves breakfast, lunch, dinner, and light fare.

Nearby Activities

A 24-hour fitness center with state-of-the-art weight and cardio equipment is available on site.

Central Park, three blocks east of NYLO New York City, offers a variety of recreational opportunities, including tennis courts, rowboat rentals, horseback riding, and miles of trails for hiking, biking, running, and in-line skating. Rockefeller Center's skating rink, 1.5 miles south, opens in winter, as does Central Park's Wollman Rink.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 40 per pet, per day

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Resort fee: USD 35.57 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room coffee
  • In-room bottled water
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 16.95 per person (approximately)
  • Valet parking fee: USD 59.00 per day
  • Pet fee: USD 40 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NYLO Hotel
  • NYLO Hotel New York City
  • NYLO New York City
  • Ave Hotel New York
  • Hotel On The Ave
  • On The Ave Hotel
  • On The Ave Manhattan
  • NYLO New York City Hotel
  • NYLO

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.