"Syed at the front desk was incredible and his smile is infectious. He started our stay off on a very positive note. Our room had a great view and was. ... " More

By a verified traveler on Wed 22 Nov 2017

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Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$105 per night

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (BAR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Millennium Broadway New York Times Square ratings based on 211 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Excellent as always

Syed at the front desk was incredible and his smile is infectious. He started our stay off on a very positive note. Our room had a great view and was. Dry cleanly as always. The staf was just overall incredible. This hotel was one of our main reasons for returning to New York within a couple months of our last visit. We love this place and will be back again in a few months. I assure you we will never stay anywhere else when we visit!

Posted by on Nov 22, 2017

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3 out of 5

New York-Time Square

The staff were very friendly however the room was was outdated . There was no refrigerator in the room. The elevators were not as efficient as they needed to be and there were several that were not working while we were there

Posted by on Jul 10, 2017

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Comment from Hotel Management

Jul 12, 2017 by Niek

thank you for your review

4 out of 5

Nice hotel, great employees!

Pros: We could walk to many activities.
Location: Centrally located just off Times Square. It is close to everything from Dunkin Donuts to banks, nice restaurants, shops, roof top lounges, etc.
We stayed for 4 nights over a long weekend. The staff were awesome, very friendly. The doormen and concierge workers were all super helpful! Room was very clean and neat! We didn't eat in the restaurant, but it looked very nice.

Posted by , from Boston, MA on Jun 29, 2017

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Comment from Hotel Management

Jul 3, 2017 by Niek

thank you so much for your review

5 out of 5

Great Place to stay

Pros: It is very clean and worth the stay
Cons: The Management need improving, not the Staff
Location: It is close to everything except Ground Zero witch everyone should visit when in New York City... I saw six Broadway shows while their.
I found all the staff at this hotel were fantastic, from the great Door man who you will love just ask him to sing for you.... everyone was so kind and easy to talk with, all of their services were wonderful. The restaurant staff and the bar tenders are some of the best I have seen as I have traveled around the world and you cannot beat the staff of this hotel.... I will go back... The only problem i found was that the management were not good to their employees, the manager was always ver negative to the staff, and what was so bad is he did it in front of the guest of this great hotel... they need better management.... other wise Please Stay at the Millennium Broadway it is very close to every theater and walking distance to many areas for shopping to just enjoying New York City. Like I said the staff will make you stay worth the experience.....

Posted by , from North Carolina on Jun 17, 2017

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Comment from Hotel Management

Jun 19, 2017 by Guest Relations Manager

Thank you Frank for sharing your feedback. We hope to see you again soon for memorable experiences.

3 out of 5

Just ok

Pros: Liked the location! Just a half block walk to Time Square and easy access to theaters.
Cons: The hotel needs a thorough cleaning and updating.
Location: GREAT location and easy to get to everything you want to do while in NYC!
The location was great but hotel cleanliness was "just ok". The bathroom was unclean when we arrived and there is mold around the sink, shower and vent in the bathroom. The towels had hair in them which was beyond disgusting.

Posted by , from Chicago on Jun 17, 2017

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Comment from Hotel Management

Jun 19, 2017 by anonymus

thank you for your review

5 out of 5

Nice hotel close to Times Square

After a trip down the elevator it was a quick 50 steps and we were on Times Square. Great staff!

Posted by , from New York, NY on Jun 17, 2017

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Comment from Hotel Management

Jun 19, 2017 by anonymus

thank you so much for your review

2 out of 5

This hotel used to be great......

Pros: The location has always been great for us. We can walk most everywhere that we want to go.
Cons: Security and customer service
Location: Located in the heart of Times Square - walking distance from great shopping and broadway shows
After prior stays that were wonderful we were disappointed that this hotel has gone down hill a great deal since our last visit. An unruly guest on our floor screamed up and down the hallway and fought with security for several hours before finally being removed. That type of incident should have been quickly handled and resolved instead of standing by and watching it continue to get worse so that no one on the floor felt safe, and none of us got any sleep. When complaining to management, all we got in return was a half-hearted "I'm sorry". In addition, for most of our stay, only two elevators were functioning, causing long back ups and waits with many unhappy guests.

Posted by , from Louisville, KY on May 22, 2017

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Comment from Hotel Management

Jun 12, 2017 by Guest Relations Manager

We are terribly sorry for the inconveniences you have experienced during this recent stay. Security is one of our top priorities and we hope with the completion of our upcoming renovations, you are able to return back to us.

5 out of 5

Great Hotel

Pros: Everything!
Cons: All was good.
Location: Times Square!
From the moment we arrived, the staff treated us royally. Bell and Check-in people were very helpful. Room was clean and comfortable, and had the best shower pressure I've ever experienced. Room cleaning staff were accommodating. The two hostesses at the cafe were great; Patricia and Nadia deserve special acknowledgement for their customer care which exceeded all expectations. Can't say enough!

Posted by , from Londonderry, NH on May 21, 2017

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Comment from Hotel Management

Jun 2, 2017 by anonymus

thank you very much for your review

3 out of 5

It was good, could be BETTER with MINOR tweaks!

Pros: location, location, location
Cons: service
Location: Un, deux, trois cafe
Hotel was great. Check-in was easy and room was "worn" but clean and the location couldn't be better!!! Truly the only complaint is the bar/restaurant and the transportation. Bar and restaurant prices were outrageous and the staff acted as though they were doing us a favor by waiting on us -- WHEN we could get their attention. Then we made the mistake of taking the "hotel" transportation to JFK on Monday. While the SUV looked nice enough, we nearly had to push it uphill once or twice to make it there. Next time, we'll call UBER and spend an extra $10.

Posted by , from Tampa Bay, FL on Apr 25, 2017

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Comment from Hotel Management

Apr 27, 2017 by Guest Relations Manager

We appreciate your feedback Ellen and apologize for the challenges you have faced. With the upcoming changes we have planned for our guests we hope you are able to return back again soon.

4 out of 5

Nice Hotel on Times Square

Pros: The staff at the front desk and Theater desk were awesome and helpful!
Cons: Coffee makers are not available routinely in the rooms and have to be asked for.
Location: Conveniently located to Times Square. Easy walk to theaters and eateries.
Hotel was fine. Issues with elevators being unavailable caused long delays. Coffee makers are not available routinely in the rooms and have to be asked for. Getting supplies refilled took multiple phone calls, and often I gave up and just walked to McDonalds.

Posted by , from Kentucky on Apr 15, 2017

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Comment from Hotel Management

Apr 17, 2017 by Guest Relations Manager

We appreciate your feedback Lori and are delighted you enjoyed your stay with us. We hope in the future you are able to return back for a positively flawless experience.

About the Millennium Broadway New York Times Square

Location 145 W 44th St, New York, NY 10036

Family Friendly Amenities

  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)