4/10 Poor
Natasha
Traveled with partner
Aug 30, 2025
Disliked: Cleanliness, property conditions & facilities
We arrived at around 12PM, the room wasn’t ready which is fine since the check-in was at 3PM, and the employee told us she was going to contact housekeeping so the room would be ready when we came back. We return to the hotel at 3PM and the room still wasn’t ready and that they were going to contact housekeeping to give our room priority. We wait in the lobby and they still don’t call us, I ask again a half an hour later and the room still wasn’t ready. I ask an hour later, the room still isn’t ready. My parter goes and asks an hour and a half later and the room is magically ready. They gave us a room but never offered us anything for the inconvenience, they were giving everyone small gift bags except for us. We arrive to the door of the room and it didn’t open with one of our cards. As for the room, it had sort of a musty smell to it. Housekeeping came and only fixed the bed and put new towels, no vacuum or anything. The bathroom was dirty. Check-out was easy, we were offered a ride to the airport for a more affordable price than Uber and Lyft, but there was no information about that in the hotel or website. We asked if they had a card or pamphlet but the employee said there wasn’t any, that the service was directly with him. We preferred a more reliable service and we went with Lyft. I never had such a bad experience in a hotel.
Natasha
Stayed 2 nights in Aug 2025
