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4.8 out of 5

"This hotel was good for the price. It was clean, comfortable, and the proximity to Times Square was decent. The staff was very friendly and helpful. A ... " More

By a verified traveler on Sun 25 Jul 2021

Hotel Description

3-star hotel near Times Square

Heart of New York

Within a 10-minute walk of this Midtown hotel, you'll find New York Times Building and Times Square. Madison Square Garden and Madame Tussauds Wax Museum are also within half a mile (1 km).

Business services

A fitness center is featured at this hotel, along with free WiFi in public areas and a garden. Business travelers can take advantage of the 24-hour business center. A snack bar/deli, a picnic area, and express check-out are also on offer.

Free Internet, flat-screen TVs

The soundproofed guestrooms offer free WiFi, free wired Internet, and hair dryers. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$162* Per night/room Aug 10 - Aug 11

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Courtyard New York Manhattan/Times Square West ratings based on 10 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Courtyard New York Manhattan/Times Square West

Everyone (5) Family (4)
5 out of 5
This hotel was good for the price. It was clean, comfortable, and the proximity to Times Square was decent. The staff was very friendly and helpful. Apparently there are two in close proximity, and the area of the one on W 37th street (where we stayed) was a little dirtier than I was expecting. All in all, the location worked well for us and our plans.

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 26, 2021 by Rosa Martinez

Thank you very much for your great feedback, we greatly appreciate you telling us just how much you enjoyed your overall stay and just how helpful our staff has been. Thank you for choosing the Courtyard by Marriott Times Square West, we hope to welcome you back in the near future.

5 out of 5

Posted by on Oct 19, 2020

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Comment from Hotel Management

Oct 19, 2020 by Rosa Martinez

Thank you very much for your great feedback, we greatly appreciate it. Thank you for choosing the Courtyard by Marriott Times Square West.

3 out of 5

Posted by on Mar 27, 2020

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Comment from Hotel Management

Apr 3, 2020 by Rosa Martinez

Thank you very much for your great feedback, we greatly appreciate it. Thank you for choosing the Courtyard by Marriott Times Square West.

5 out of 5
Excellent location! Easy access to transportacion, food,shop and entretaiment. Rooms are kinda small, but very clean.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 29, 2019 by Rosa Martinez

Thank you very much for your great feedback, we greatly appreciate it. We're super happy to see how much you enjoyed your stay with us. We hope to welcome you back in the near future, thank you for choosing the Courtyard by Marriott Times Square West.

5 out of 5
Hotel was perfect cause it was far enough from the chaos of Times Square but close enough to walk to restaurants, subway and broadway plays. All the staff of the hotel were very friendly and accommodating.

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 10, 2019 by Rosa Martinez

Thank you for your high remarks, We hope you had a wonderful stay and we hope to serve you again in the near future. We thank you again for choosing us at the Courtyard by Marriott Times Square West.

5 out of 5
Clean, friendly, helpful staff, and excellent location.

Posted by on Jul 1, 2019

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Comment from Hotel Management

Jul 2, 2019 by Rosa Martinez

Thank you for sharing your feedback. We greatly appreciate the acknowledgement of our great and friendly staff.

5 out of 5
Staff very helpful, breakfast and coffee available, great suggestions and directions from staff.

Posted by on Mar 14, 2019

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Comment from Hotel Management

Mar 18, 2019 by Rosa Martinez

Good morning, We greatly appreciate your feedback of your stay with us. It's amazing to see we have a staff that's truly passionate with all our guest and have provided you with great suggestions as well as directions. We thank you for choosing us and we hope to welcome you back sometime in the near future.

5 out of 5
Great last minute rate for the convenient location, staff were all friendly and helpful. Room was very clean, bathroom was very large and nice and clean. Toiletries and towels as expected with any room. Secure safe in the cabinet for use. Air quality of room smelled clean, with heat and air as well. The only negative was the bed was too firm for us and the pillows being feather made it too flat and uncomfortable. My neck and back were achey in the morning and it took time to get comfortable to fall asleep - but some may like the firmer mattress and down pillows so that’s just personal preference. There also is no view as it’s down an unassuming dark side street - however the plus with that is it was very quiet. All in all a total bargain for our stay and I would stay again on a last minute rate deal. We were very pleased with the experience!

Posted by on Dec 18, 2018

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Comment from Hotel Management

Dec 25, 2018 by Rosa Martinez

Hello, Thank you very much for the awesome review, We greatly appreciate it. We're very glad you enjoyed your stay with us. We hope to welcome you back in the near future.

5 out of 5
I stayed in the city for a mothers day show and it was awesome The hotel was a great ending for mothers day

Posted by on May 14, 2018

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Comment from Hotel Management

Oct 11, 2018 by Rosa Martinez

Thank you for your feedback. We appreciate you staying with us and look forward to seeing you again in the future.

5 out of 5

Great location and great customer service

We really enjoyed our stay at this hotel. From the moment we walked in, hotel staff was courteous and helpful. We arrived early and they graciously held our bags until we could check in; they also held our bags for the day after we checked out. The room was much bigger than we expected. It was one of the cleanest hotels we've ever stayed at, which was another plus! The location was great, making it a perfect spot to be able to walk out to Times Square and Broadway in the evening.

Posted by , from North Carolina on Feb 26, 2018

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About the Courtyard New York Manhattan/Times Square West

Location 307 W 37th St, New York, NY 10018

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this hotel measures 655 square feet (61 square meters). A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Courtyard New York Manhattan/Times Square West. This 3-star New York hotel is smoke free.

  • 224 guestrooms or units
  • 27 levels
  • 655 sq ft of conference space
  • 61 sq m of conference space
  • Built in 2013
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: John F. Kennedy International Airport (JFK) (27.6 km / 17.2 mi)
  • Train station: New York Penn Station (1.2 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.3 km / 0.2 mi)

Room Amenities

Courtyard New York Manhattan/Times Square West offers 224 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 75 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 45 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Manhattan Times Square
  • Courtyard Manhattan Times Square Hotel
  • Courtyard Manhattan Times Square Hotel New York West
  • Courtyard New York Manhattan Times Square West
  • Courtyard New York Manhattan/Times Square West Hotel
  • Courtyard Manhattan/Times Square West Hotel
  • Courtyard Manhattan/Times Square West
  • Courtyard ManhattanTimes Squa
  • Courtyard New York Manhattan/Times Square West Hotel
  • Courtyard New York Manhattan/Times Square West New York
  • Courtyard New York Manhattan/Times Square West Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.