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Courtyard by Marriott New York Manhattan/Times Square

3-star property
114 W 40th St, New York, NY 1-855-201-7819
4.3 out of 5
Very good!
See all 11 travelocity Reviews

"Customer service was excellent. Room was decent sized, nothing special, could use a little updating. " More

By a verified traveler on Sat 15 Feb 2020

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Hotel Description

Family-friendly 3-star hotel near Times Square

City center stay

A stay at this Midtown hotel places you steps from Bryant Park and a 5-minute walk from Times Square. 5th Avenue and Broadway are also within half a mile (1 km).

Business services

A restaurant and a gym are featured at this hotel. Families will appreciate the onsite laundry facilities and in-room childcare. WiFi in public areas is free.

Free WiFi, comfy beds

The 244 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, iPod docks, and flat-screen TVs with cable channels.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Jan 2 - Jan 3

Executive Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, View (urban)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Courtyard by Marriott New York Manhattan/Times Square ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott New York Manhattan/Times Square

Everyone (8) Couples (1)
4 out of 5
Customer service was excellent. Room was decent sized, nothing special, could use a little updating.

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 16, 2020 by Senior Operations Manager

Dear Guest, thank you for sharing about your experience at Courtyard New York Manhattan/Times Square. We are glad you had an enjoyable time and that you appreciated our courteous service. We also appreciate your feedback regarding the guestrooms and have taken note of it. We hope you will choose us again so that we provide you with an exceptional visit in the future. Sincerely, Jessenia Rodriguez, Senior Operations Manager

4 out of 5
very convenient and the staff was very pleasant and courteous

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 22, 2019 by Customer Service

Thank you so much for the great review. We're delighted to hear you enjoyed your stay with us. It's wonderful that you appreciated our convenient location as well as our pleasant and courteous staff. We can't wait to host you again soon for an even better experience. Have an outstanding day. Jorel Veras Senior Operations Manager

4 out of 5
Everything was good and the renovation looks very good

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 15, 2019 by Customer Service

Thanks for sharing your thoughts with us! We're thrilled you had a great stay with us! It's wonderful you appreciated our recent renovations. We look forward to hosting you again soon for an even more positive experience. Coral Castillo Front Office Manager

4 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

May 12, 2019 by Operations Manager

Dear Guest, we are delighted you had a great stay at Courtyard New York Manhattan/Times Square. Thank you for the nice rating, and we look forward to hosting you again soon. Jessenia Rodriguez, Operations Manager

5 out of 5
Very nice and accommodating staff was very pleasant

Posted by on Feb 1, 2019

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Comment from Hotel Management

Feb 2, 2019 by Operations Manager

Dear Guest, thank you for choosing the Courtyard New York Manhattan/Times Square. We are glad you liked the cordial service provided by our associates and had a great stay. We look forward to seeing you back soon. Jessenia Rodriguez, Operations Manager

5 out of 5

great location

Pros: Location and very attentive staff.
close to Times Square. Very helpful staff. Only complaint was toilet was not clean on arrival. Everything else was very clean and tidy. I would stay there again.

Posted by on Aug 7, 2018

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Comment from Hotel Management

Aug 7, 2018 by Operations Manager

Dear Guest, thank you for reviewing your stay at the Courtyard New York Manhattan/Times Square. We are thrilled you liked our perfect location as well as the great service provided by our associates. Your feedback with regard to the cleanliness of the toilet has been shared with our housekeeping team. Thanks for being our guest, and we look forward to your next visit! Jessenia Rodriguez, Operations Manager

4 out of 5

Great location

Great location, closest enough to walk to lots of things! Hotel staff friendly and always very helpful!

Posted by , from rancho cucamonga ca on Dec 4, 2017

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Comment from Hotel Management

Dec 7, 2017 by Operations Manager

Dear Kari, it was our pleasure hosting you at the Courtyard New York Manhattan/Times Square. We are glad to know our convenient location and courteous associates left you with a great impression of our hotel. We appreciate your business and hope to be your first choice every time you visit our area. Jessenia Rodriguez, Operations Manager

3 out of 5

Marriot Rewards members do not waist your points.

Pros: Staff and location
Cons: heating/cooling
Location: Times Square, Subway station, Bryant Park, Theater District, Shopping,
This hotel did not live up to other Marriotts I have stayed in. We always choose from the fleet of Marriotts and this Courtyard was not what I expected. First, I booked in August for the week of the Macy's parade. It has always been my dream to go. I was on the 22 floor and thought I would have an awesome view. I looked at a brick wall outside my window. They offered to let us move the next day, but it was a room that was on the fourth floor and we decided it was not much better so we stayed. Then we noticed the mini-fridge was missing. They brought another and it did not work...so I gave up on that. IT WAS SO HOT! We could not regulate the temp in the room. Only heat was running so if you turned the thermostat on it was heat or nothing. We were on the 22nd floor so we got everyone's heat. We opened a window but then we heard the street noise. The room made me think I was on a cruise...very tiny. The staff at the desk were nice. Our housekeeper was nice too and was helpful. We were within walking distance to Bryant Park and the parade. I felt very safe at the hotel as you have to use your room key to work the elevators. Overall I would say stay here if coming to see the parade.

Posted by on Nov 27, 2017

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Comment from Hotel Management

Nov 30, 2017 by Operations Manager

Dear Guest, thanks for your loyalty to our brands. We are glad to read you liked our friendly service and convenient location. That being said, we are sorry for the issues you experienced with your room. We will share your feedback with our staff to ensure our loyal travelers are receiving the experience they expect and deserve. It was a pleasure having you as our guest, and we look forward to serving you much better. Jessenia Rodriguez, Operations Manager

4 out of 5

Nice hotel. "Free internet" lacking.

Pros: Clean, very friendly, helpful staff.
Cons: Internet as stated above.
Location: Very close to everything. Great place!
They seem to pride themselves on "free" internet, but it was awful. An ad said we could upgrade for $4.95. Just charge me the extra $5 and don't tell me the Internet is free! Other than that the hotel was perfect.

Posted by on Nov 2, 2015

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Comment from Hotel Management

Nov 6, 2015 by Hotel Manager

Thank you for choosing to stay at our hotel and for the generous four star rating. We are glad that you loved our immaculate property, friendly and attentive service as well as our central location. However, we are sorry for the slow internet connectivity and for the inconvenience this caused. I ensure you that I will discuss your concerns with my team and take the necessary action. We appreciate your business and look forward to welcoming you back again soon. Roman Babek Hotel Manager

5 out of 5

Ideal location to experience Times Square

Pros: Location and the staff.
Location: Broadway musical, roaming Times Square, tours of Downtown.
Professional, courteous, accommodating...the hotel and the staff were remarkable! The hotel was impeccable, well-maintained, and clean. I will stay here again,...and again,...and again. They made my 20th wedding anniversary a spectacular one!! Many thanks...

Posted by , from Raleigh, North Carolina on Aug 31, 2015

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Comment from Hotel Management

Sep 2, 2015 by Hotel Manager

Thank you for staying at the Courtyard by Marriott Times Square on the occasion of your wedding anniversary. We are pleased to know that we were able to meet all of your expectations and that we provided you with a memorable stay experience. Thank you for highlighting our property, as well as, our associates who took great care of you throughout your stay. It was a pleasure hosting you and we hope to welcome you back soon. Roman Babek Hotel Manager

About the Courtyard by Marriott New York Manhattan/Times Square

Location 114 W 40th St, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/café. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 900 square feet (84 square meters) and includes conference space. A fitness center, tour/ticket assistance, and a vending machine are also featured at the family-friendly Courtyard by Marriott New York Manhattan/Times Square. For a fee, parking is available. This 3-star New York hotel is smoke free.

  • 1 building
  • 244 guestrooms or units
  • 32 levels
  • 900 sq ft of conference space
  • 84 sq m of conference space
  • Built in 1998
  • Dining venue
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (0.9 km / 0.6 mi)
  • Metro station: 42 St. - Bryant Pk. Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Courtyard by Marriott New York Manhattan/Times Square offers 244 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 27-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy continental breakfast for a fee.

Nosh - This café serves breakfast, lunch, dinner, and light fare. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay, plus a deposit of USD 100.00 per stay
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 14.95 per person (approximately)
  • Valet parking fee: USD 52 per day
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Marriott New York Manhattan/Times Square Hotel
  • Courtyard Marriott New York Manhattan/Times Square
  • Courtyard Marriott Manhattan/Times Hotel
  • Courtyard by Marriott New York Manhattan/Times Square Hotel
  • Courtyard by Marriott New York Manhattan/Times Square New York

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.