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Maison Saint Charles by Hotel RL

3-star property
1319 Saint Charles Avenue, New Orleans, LA 1-855-201-7819
3.5 out of 5
See all 20 travelocity Reviews

"Very nice, friendly staff & fantastic hot breakfast!! " More

By a verified traveler on Mon 28 Jun 2021

Points Of Interest

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Hotel Description

3-star hotel near National World War II Museum

In historical district

Within a 15-minute walk of the hotel, you'll find National World War II Museum and Ernest N. Morial Convention Center. Also, Magazine Street is within half a mile (1 km) and Mardi Gras World is within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a terrace and laundry facilities.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 130 guestrooms offer free WiFi and room service. Free newspapers, free local calls, and hair dryers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$108* Per night/room Jan 19 - Jan 20

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (Whirlpool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Maison Saint Charles by Hotel RL ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Maison Saint Charles by Hotel RL

Everyone (8) Couples (4) Family (6)
2 out of 5
I like the location, but they didn't clean or bring fresh towels during our stay. One of the clerks over charged us parking and added another room to our cards.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Trase Ammons - General Manager

I am so glad you enjoyed our hotels central location on the St Charles Street Car line. I am sorry that we are still not offering daily housekeeping service due to COVID. We are exchanging towels and amenities upon request.

5 out of 5
Very nice, friendly staff & fantastic hot breakfast!!

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Trase Ammons - General Manager

Thank you for so much for a great review. We would love to have you back again soon!

5 out of 5

Posted by on Apr 27, 2021

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Comment from Hotel Management

May 7, 2021 by Stan

Thank you for an AWESOME review!

5 out of 5
It was absolutely beautiful and quaint. The staff was wonderful.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 22, 2021 by Trase Ammons - General Manager

Thank you some much for a great review! We hope you come see us again soon!

2 out of 5
Room upon arrival was dirty. It had not been cleaned. The bathroom tub had actual gritty dirt and hair in it. Complained to front desk and they moved us to a second room that was a bit cleaner. Bathroom door didn’t close properly. The door of the room had a big crack down the middle you could see daylight thru. Toilet paper had been stuck in the peep hole. Obviously they don’t clean properly. The only thing good about it was the location.

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 6, 2020 by Trase Ammons - General Manager

Dear Guest, Our team is typically commended for there work and service, but it appears we have dropped the ball during your stay. Thank you for sharing your feedback with me and I promise to address your concerns with our team. We are committed to your satisfaction, and I hope you will give us another opportunity on your next trip to New Orleans.

1 out of 5
I tried repeatedly to get a hold of someone at Travelocity-to no avail, I sent multiple messages. The hotel is/was nothing like you portrayed or rated on your website- the door of my room was shoddily repaired after what looked like it was kicked in & the lock didn’t work, then a man said both he and his wife were itching & had bites after lying on the bed I checked out, they would not refund, but my daughter insisted I should not stay there, & I didn’t feel comfortable staying there. I am heartily disappointed. Horrible experience & I’m out $200.00, shameful.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 2, 2019 by Charielle

Hi, we truly apologize for falling short of expectations, I am completely embarrassed with the points you mentioned above we are currently making changes and improvements and rest assured I will make sure I follow up regarding to what was mentioned above. We are working towards improvements daily. We assure you a better experience if you decide to return.

5 out of 5
Great location, great access to public transportation.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Charielle

Thank you very much for your feedback. While planning your next trip to NOLA, please come back and see us!

3 out of 5
The layout was confusing, but the pool and hot tub area were very disappointing. The hot tub was not hot at all, it was very dirty and the gate wasn’t locked. It was next to a drive through so I’m not even sure hotel guests were in it or not. I enjoyed the stay but would have liked to enjoy the pool and hot tub more because that was the whole reason I booked this place.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 7, 2019 by Trase Ammons - General Manager

Dear Guest, Thank you for sharing your feedback. Our historic property has 3 beautiful courtyards with 7 buildings perfect for relaxing. I am sorry you found the layout confusing, I hope our property map was helpful. I hope you will give us another chance on your next trip to New Orleans.

5 out of 5

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 7, 2019 by Trase Ammons - General Manager

Thank you for a great review!

3 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 14, 2019 by Trase Ammons

Dear Anonymous Guest, Thank you for leaving us a rating. Please feel free to share the details of your feedback to let us know where we can improve our services.

About the Maison Saint Charles by Hotel RL

Location 1319 Saint Charles Avenue, New Orleans, LA 70130

Renovations + Closures

The following facilities or services will be unavailable from January 1 2022 to March 1 2022 (dates subject to change):

  • Dining venue(s)

Property Features

Maison Saint Charles by Hotel RL offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Maison Saint Charles by Hotel RL. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star New Orleans hotel is smoke free.

  • 130 guestrooms or units
  • 3 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.2 km / 0.8 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Maison Saint Charles by Hotel RL offers 130 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 8:00 AM to 10:00 AM and on weekends from 9:00 AM to 10:00 AM.

Mr. Eds Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Wednesday: 7:00 AM - 11:00 PM
  • Thursday - Sunday: 6:00 AM - 5:30 AM
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Wednesday: 7:00 AM - 11:00 PM
  • Thursday - Sunday: 6:00 AM - 5:30 AM
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host.This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 9.99 per person (approximately)
  • Secured self parking fee: USD 25.0 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charles Maison
  • Maison St.
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You should know

  • Pool access available from 10 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.