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"Great location, great access to public transportation. " More

By a verified traveler on Tue 26 Nov 2019

Hotel Description

3-star hotel near National World War II Museum

In historical district

Within a 15-minute walk of the hotel, you'll find Magazine Street and National World War II Museum. Ernest N. Morial Convention Center and Julia Street Cruise Terminal are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 130 guestrooms offer free WiFi and room service. Free newspapers, free local calls, and hair dryers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$86* Per night/room Jul 19 - Jul 20

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (Whirlpool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Maison Saint Charles by Hotel RL ratings based on 18 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Maison Saint Charles by Hotel RL

Everyone (9) Couples (2) Family (5)
2 out of 5
Room upon arrival was dirty. It had not been cleaned. The bathroom tub had actual gritty dirt and hair in it. Complained to front desk and they moved us to a second room that was a bit cleaner. Bathroom door didn’t close properly. The door of the room had a big crack down the middle you could see daylight thru. Toilet paper had been stuck in the peep hole. Obviously they don’t clean properly. The only thing good about it was the location.

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 6, 2020 by Trase Ammons - General Manager

Dear Guest, Our team is typically commended for there work and service, but it appears we have dropped the ball during your stay. Thank you for sharing your feedback with me and I promise to address your concerns with our team. We are committed to your satisfaction, and I hope you will give us another opportunity on your next trip to New Orleans.

1 out of 5
I tried repeatedly to get a hold of someone at Travelocity-to no avail, I sent multiple messages. The hotel is/was nothing like you portrayed or rated on your website- the door of my room was shoddily repaired after what looked like it was kicked in & the lock didn’t work, then a man said both he and his wife were itching & had bites after lying on the bed I checked out, they would not refund, but my daughter insisted I should not stay there, & I didn’t feel comfortable staying there. I am heartily disappointed. Horrible experience & I’m out $200.00, shameful.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 2, 2019 by Charielle

Hi, we truly apologize for falling short of expectations, I am completely embarrassed with the points you mentioned above we are currently making changes and improvements and rest assured I will make sure I follow up regarding to what was mentioned above. We are working towards improvements daily. We assure you a better experience if you decide to return.

5 out of 5
Great location, great access to public transportation.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Charielle

Thank you very much for your feedback. While planning your next trip to NOLA, please come back and see us!

3 out of 5
The layout was confusing, but the pool and hot tub area were very disappointing. The hot tub was not hot at all, it was very dirty and the gate wasn’t locked. It was next to a drive through so I’m not even sure hotel guests were in it or not. I enjoyed the stay but would have liked to enjoy the pool and hot tub more because that was the whole reason I booked this place.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 7, 2019 by Trase Ammons - General Manager

Dear Guest, Thank you for sharing your feedback. Our historic property has 3 beautiful courtyards with 7 buildings perfect for relaxing. I am sorry you found the layout confusing, I hope our property map was helpful. I hope you will give us another chance on your next trip to New Orleans.

5 out of 5

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 7, 2019 by Trase Ammons - General Manager

Thank you for a great review!

3 out of 5

Posted by on Oct 13, 2019

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Comment from Hotel Management

Oct 14, 2019 by Trase Ammons

Dear Anonymous Guest, Thank you for leaving us a rating. Please feel free to share the details of your feedback to let us know where we can improve our services.

4 out of 5

Posted by on Oct 5, 2019

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Comment from Hotel Management

Oct 7, 2019 by Charielle

Thank you

5 out of 5
It was very nice. Everyone was very nice and helpful.

Posted by on Sep 19, 2019

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Comment from Hotel Management

Sep 20, 2019 by Trase Ammons - GM

Thank you for leaving us a great review. We all hope to see you back soon for another amazing trip to the Big Easy!

5 out of 5
The staff was awesome. Bonnie And Terrero took great care of us. We will be back!

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 14, 2019 by Charielle

It's great to know you enjoyed your stay. We are happy to hear that our staff took great care of you. Please come back and see us.

3 out of 5
The accessible room beds we on platforms and the bathroom was too tiny for my manual chair.

Posted by on Jun 21, 2019

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Comment from Hotel Management

Jun 21, 2019 by Charielle

Thank you so much for the feedback. We are looking into the mattress height concerns and hope to have a fix soon. We hope to have you back for your next visit to New Orleans!

About the Maison Saint Charles by Hotel RL

Location 1319 Saint Charles Avenue, New Orleans, LA 70130

Property Features

Maison Saint Charles by Hotel RL offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Maison Saint Charles by Hotel RL. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star New Orleans hotel is smoke free.

  • 130 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (24.9 km / 15.5 mi)
  • Train station: New Orleans Union Passenger Terminal (1.6 km / 1 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Maison Saint Charles by Hotel RL offers 130 air-conditioned accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Mr. Eds Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Each guestroom is kept vacant for a minimum of 48 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 9.99 per person (approximately)
  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Pool access available from 10 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.