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"Room had a phone that did not work , tv worked on one station then later did not work at all. Called front desk for help , said he was coming never di ... " More

By a verified traveler on Mon 28 Nov 2022

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Hotel Description

3-star hotel near Canal Street

In historical district

You'll be within half a mile (1 km) of National World War II Museum and 2 miles (3 km) of Canal Street with a stay at this New Orleans hotel. Bourbon Street and Port of New Orleans are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$91* Per night/room Feb 6 - Feb 7

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (Whirlpool)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Maison Saint Charles by Hotel RL ratings based on 23 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Maison Saint Charles by Hotel RL

Everyone (7) Couples (5) Family (8)
4 out of 5
Room had a phone that did not work , tv worked on one station then later did not work at all. Called front desk for help , said he was coming never did. Mentioned this when i checked out no response from front desk clerk.

Posted by on Nov 28, 2022

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Comment from Hotel Management

Nov 28, 2022 by Trase Ammons - General Manager

Hi Robert,Thank you for sharing your feedback. I have opened a maintenance ticket for the issues you experienced with the TV and phone, and I want to apologize that no one was able to remedy these issues during your stay. I hope you will come visit us again the next time you visit New Orleans.

3 out of 5

Posted by on Sep 19, 2022

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4 out of 5
A mix of old buildings and new. The breakfast was really good but cost an extra $15, there was parking but you had to pay extra and it was across the street. The staff was kind, but the hotel seemed run down and the bathroom was dirty, with old/fraying towels.

Posted by on Jul 10, 2022

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Comment from Hotel Management

Jul 14, 2022 by Trase Ammons - General Manager

Thank you for sharing your feedback, Rachel. I am so glad you enjoyed our breakfast. Our hotel does date back to 1842 and has mixture of newer buildings, I hope you come back and see us finish up our final touches from the last hurricane renovation as we work hard to update our beautiful property.

1 out of 5
Don’t stay here.

Posted by on Jun 19, 2022

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Comment from Hotel Management

Jun 20, 2022 by Trase Ammons - General Manager

Hi Sean I am very sorry that you left with this opinion of our hotel. Most of our guest really enjoy our historic complex and friendly staff, not to mention the pool, courtyards and hotel's great location on the streetcar line. I hope you will give us another opportunity in the future to host you again.

3 out of 5
The condition of the room was not as pictured online. There were holes and patches in the walls. The shower had stains in the porcelain. There weren’t enough towels. And the wifi didn’t reach our room.

Posted by on May 16, 2022

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Comment from Hotel Management

May 18, 2022 by Hotel Management

I appreciate you writing a review. I do wish you said something while you were with us. It's our desire that every guest has a pleasant stay and clearly, we missed the mark with yours. I am very sorry for that. I will certainly address the issues you had and make sure my team rectifies them quickly. Thank you again for the review. Sincerely,

5 out of 5
We always enjoy our stays at Hotel Maison St. Charles. It is conveniently located right on the green trolley line. The rooms are large and well furnished. Buildings and grounds are well maintained. The lobby and courtyard have a good set up for groups to gather. Front desk staff were helpful and pleasant. One thing I will suggest, the handicap accessible rooms need to be further modified for accessibility and safety. There need to be showers, with a shower chair, instead of bath tubs. Even with the shower safety bars, the tubs are still very slippery and the glass shower partitions, limit the space needed, to step in and out safely. The high beds are beautiful but, I required help to get on/off them safely. At least having 1 lower bed, in the “accessible rooms” would make it easier/safer, for people with limited mobility. Over all, we enjoyed our stay and look forward to a return trip again soon.

Posted by on May 2, 2022

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Comment from Hotel Management

May 6, 2022 by Trase Ammons - General Manager

Thank you , Billy, for sharing your feedback with us. I really appreciate you insights, and we have scheduled shower chairs to be included in all accessible rooms moving forward. We are also going to see about some additional modifications to these rooms. We hope you will continue to make Maison St Charles your home away from home!

2 out of 5
I like the location, but they didn't clean or bring fresh towels during our stay. One of the clerks over charged us parking and added another room to our cards.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Trase Ammons - General Manager

I am so glad you enjoyed our hotels central location on the St Charles Street Car line. I am sorry that we are still not offering daily housekeeping service due to COVID. We are exchanging towels and amenities upon request.

5 out of 5
Very nice, friendly staff & fantastic hot breakfast!!

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 28, 2021 by Trase Ammons - General Manager

Thank you for so much for a great review. We would love to have you back again soon!

5 out of 5

Posted by on Apr 27, 2021

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Comment from Hotel Management

May 7, 2021 by Stan

Thank you for an AWESOME review!

5 out of 5
It was absolutely beautiful and quaint. The staff was wonderful.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 22, 2021 by Trase Ammons - General Manager

Thank you some much for a great review! We hope you come see us again soon!

About the Maison Saint Charles by Hotel RL

Location 1319 Saint Charles Avenue, New Orleans, LA 70130

Property Features

Maison Saint Charles by Hotel RL offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Maison Saint Charles by Hotel RL. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star New Orleans hotel is smoke free.

  • 130 guestrooms or units
  • 3 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: New Orleans Union Passenger Terminal (1.2 km / 0.7 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Maison Saint Charles by Hotel RL offers 130 air-conditioned accommodations with safes and complimentary newspapers. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 9:00 AM to 10:00 AM.

Mr. Eds Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 14.99 per person (approximately)
  • Secured self parking fee: USD 25.0 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charles Maison
  • Maison St.
  • Maison St. Charles
  • Maison St. Charles Quality Inn New Orleans
  • Quality Inn Maison
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  • Maison St. Charles Quality
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You should know

  • Pool access available from 10 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.