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"I loved our stay experience " More

By a verified traveler on Wed 30 Jun 2021

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Hotel Description

3-star aparthotel near Canal Street

City center stay

Within a 10-minute walk of this New Orleans Central Business District aparthotel, you'll find Canal Street and Bourbon Street. Caesars Superdome and Harrah's New Orleans Casino are also within half a mile (1 km).

Free breakfast

This aparthotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free Internet, kitchenettes

The 166 apartments feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. TVs come with cable channels, and other amenities include free WiFi and sofa beds.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$149* Per night/room Feb 6 - Feb 7

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 5 Max

Homewood Suites by Hilton New Orleans ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Homewood Suites by Hilton New Orleans

Everyone (12) Couples (3) Family (2)
1 out of 5
Stove didn’t work properly and husband disabled no cart to use when we checked in. Didn’t clean room the entire stay

Posted by on Jul 10, 2021

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Comment from Hotel Management

Aug 11, 2021 by rb

Good day, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rebecca

5 out of 5
I loved our stay experience

Posted by on Jun 30, 2021

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Comment from Hotel Management

Jul 1, 2021 by rb

Thank you for a grand 5 star rating. We appreciate you taking the time review your stay and hope you can visit us again soon. Kind regards, Rebecca

2 out of 5

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jul 1, 2021 by rb

Good day, It appears we did not create a memorable stay for you based on your 2 star rating. We would welcome for you to return and give us another try. Sincerely yours, Rebecca

4 out of 5
I liked the closeness of restaurants and other activities to the property

Posted by on May 6, 2021

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Comment from Hotel Management

May 10, 2021 by rb

Good day, We are pleased to hear you enjoyed your stay and the location of the hotel. We hope to have you visit again soon. Kind regards, Rebecca

5 out of 5
I have a disability and the front desk, valet and concierge staff were fabulous. They were friendly and welcoming and did everything they could to make me comfortable and help me get around. Thank you.

Posted by , from Chicago on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by NHall

Hello Elizabeth and thank you for taking the time to rate and review your recent stay with us. We're delighted to hear that our staff took great care of you. We thank you for your business and look forward to welcoming you back the next time that you are in town.

5 out of 5
Great facility. Service was excellent. Great location.Staff was courteous and helpful. Thanks.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 4, 2020 by NHall

Hello and thank you for taking the time to rate and review your recent stay at the Homewood Suites New Orleans. We're delighted to hear that you found our hotel to be great and that you enjoyed the hospitality of our staff as well as the location. We thank you for your business and look forward to seeing you again soon.

1 out of 5
Travelocity is a scam as I did not get the room I requested

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 12, 2019 by Rebecca

We are sorry to hear of your unfortunate room type reservations you anticipated in receiving. Please do reach out to Travelocity so that they can further research your initial request. Thank you.

4 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

May 6, 2019 by Blake Lugo

Thank you for the rating. We appreciate you taking the time to rate us. Hope you can come back.

2 out of 5
The place was kind of dumpy elevators did not work properly and the bed was lumpy and uncomfortable.

Posted by on Feb 20, 2019

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Comment from Hotel Management

Feb 22, 2019 by Blake Lugo

Thank you for sharing your experience with the expedia community. We do apologize for the inconvenience you experienced at our hotel.

4 out of 5

Posted by on Feb 10, 2019

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Comment from Hotel Management

Mar 29, 2019 by Blake

Thank you for the awesome rating!

About the Homewood Suites by Hilton New Orleans

Location 901 Poydras Street, New Orleans, LA 70112

Property Features

Homewood Suites by Hilton New Orleans offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Free breakfast is served daily. Event space at this aparthotel measures 6000 square feet (557 square meters) and includes conference space. The business-friendly Homewood Suites by Hilton New Orleans also features multilingual staff, concierge services, and a fireplace in the lobby. The aparthotel can provide a complimentary grocery shopping service and wedding services. This 3-star New Orleans aparthotel is smoke free.

  • 166 guestrooms or units
  • 13 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 2002
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: New Orleans Union Passenger Terminal (1 km / 0.6 mi)

Room Amenities

Homewood Suites by Hilton New Orleans offers 166 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate living rooms and include sofa beds. Televisions come with cable channels and pay movies. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room kitchenette
  • Separate bedroom
  • Dining room
  • Living room
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 40 per day (0.3 mi away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hotel New Orleans
  • Homewood Suites Hilton New Orleans Hotel
  • New Orleans Homewood Suites
  • Homewood New Orleans
  • Homewood Suites New Orleans Hotel New Orleans
  • Homewood Suites New Orleans Hotel
  • Homewood Suites Hilton New Orleans
  • Homewood Suites by Hilton New Orleans Aparthotel
  • Homewood Suites by Hilton New Orleans New Orleans
  • Homewood Suites by Hilton New Orleans Aparthotel New Orleans

You should know

  • Pool access available from 11:00 AM to 8:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.