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4.1 out of 5

"I have a disability and the front desk, valet and concierge staff were fabulous. They were friendly and welcoming and did everything they could to ma ... " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

3-star hotel near Canal Street

City center stay

Within a 10-minute walk of this Central Business District hotel, you'll find Canal Street and Bourbon Street. Royal Street and Mercedes-Benz Superdome are also within half a mile (1 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free Internet in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a complimentary grocery shopping service are also provided.

Free Internet, kitchenettes

The 166 guestrooms feature well-equipped kitchenettes with refrigerators, stovetops, microwaves, and dishwashers. TVs come with cable channels, and other amenities include free WiFi and sofa beds.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110* Per night/room Nov 27 - Nov 28

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 5 Max

Homewood Suites by Hilton New Orleans ratings based on 17 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Homewood Suites by Hilton New Orleans

Everyone (11) Couples (1) Family (1)
5 out of 5
I have a disability and the front desk, valet and concierge staff were fabulous. They were friendly and welcoming and did everything they could to make me comfortable and help me get around. Thank you.

Posted by , from Chicago on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by NHall

Hello Elizabeth and thank you for taking the time to rate and review your recent stay with us. We're delighted to hear that our staff took great care of you. We thank you for your business and look forward to welcoming you back the next time that you are in town.

5 out of 5
Great facility. Service was excellent. Great location.Staff was courteous and helpful. Thanks.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 4, 2020 by NHall

Hello and thank you for taking the time to rate and review your recent stay at the Homewood Suites New Orleans. We're delighted to hear that you found our hotel to be great and that you enjoyed the hospitality of our staff as well as the location. We thank you for your business and look forward to seeing you again soon.

1 out of 5
Travelocity is a scam as I did not get the room I requested

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 12, 2019 by Rebecca

We are sorry to hear of your unfortunate room type reservations you anticipated in receiving. Please do reach out to Travelocity so that they can further research your initial request. Thank you.

4 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

May 6, 2019 by Blake Lugo

Thank you for the rating. We appreciate you taking the time to rate us. Hope you can come back.

2 out of 5
The place was kind of dumpy elevators did not work properly and the bed was lumpy and uncomfortable.

Posted by on Feb 20, 2019

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Comment from Hotel Management

Feb 22, 2019 by Blake Lugo

Thank you for sharing your experience with the expedia community. We do apologize for the inconvenience you experienced at our hotel.

4 out of 5

Posted by on Feb 10, 2019

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Comment from Hotel Management

Mar 29, 2019 by Blake

Thank you for the awesome rating!

5 out of 5
Close to Hop on Hop Off stop and Streetcar. Nearby to French Quarter. Walkable to many things...grocery store, restaurants, etc. Amazing staff.

Posted by , from Roslyn Heights, NY on Aug 25, 2018

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Comment from Hotel Management

Aug 30, 2018 by Robin

Dear Nathan, Thank you for taking the time to complete this online survey regarding your recent stay at our Homewood Suites by Hilton New Orleans Downtown. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr. Sales Manager

5 out of 5
There was one area of concern and it was addressed immediately! I would gladly stay here on my next visit! Staff was absolutely wonderful! Great location - walking distance to French Quarter and Superdome!

Posted by , from New Orleans on May 29, 2018

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Comment from Hotel Management

May 29, 2018 by Blake Lugo

Thank you for the awesome review and rating! We appreciate you taking the time to let us know how we served you during your stay!!!

4 out of 5
The staff and valet team are excellent. They only thing we didn't like was the sofa and the pull out. Super uncomfortable! Other than that its a short walk to everything and a nice hotel!

Posted by on Jan 1, 2018

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Comment from Hotel Management

Jan 9, 2018 by Buhlahkay

Thank you for your patronage of the hotel. It was a pleasure to learn you had an enjoyable stay. We appreciate your review and look forward to welcoming you back soon!

3 out of 5

AC kept us awake

Hotel was OK. The room was spacious and somewhat clean. The major complaint was the noise generated by the air condition unit. The first night we were woken about every 30 minutes when the unit kicked on. The second night we were smart and slept with the windows open.

Posted by on Apr 14, 2017

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Comment from Hotel Management

Apr 17, 2017 by Blake Lugo/Sales Coordinator

Thank you so much for your review. We appreciatte you taking the time to let us know how your stay was. Let me apologize on behalf of the hotel that your a/c unit kept you up at night. . I am confident that you did speak with one of our Managers on Duty while you were here so that she could have resolved this matter to your satisfaction prior to your departure. If this is not the case please give us a call here at the hotel and ask to speak to our Assistant General Manager so we may further resolve the problems you received during your stay. If given the opportunity we would enjoy welcoming you back again next time your travels bring you back this way.

About the Homewood Suites by Hilton New Orleans

Location 901 Poydras Street, New Orleans, LA 70112

Renovations + Closures

The following facilities or services will be unavailable from July 13 2020 to December 31 2020 (dates subject to change):

  • Swimming pool

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. Event space at this hotel measures 6000 square feet (557 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and concierge services are also featured at the business-friendly Homewood Suites by Hilton New Orleans. The hotel can provide a complimentary grocery shopping service and wedding services. This 3-star New Orleans hotel is smoke free.

  • 166 guestrooms or units
  • 13 levels
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Built in 2002
  • To-go breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Louis Armstrong New Orleans Intl. Airport (MSY) (19.7 km / 12.3 mi)
  • Train station: New Orleans Union Passenger Terminal (0.9 km / 0.6 mi)

Room Amenities

Homewood Suites by Hilton New Orleans offers 166 accommodations with safes and coffee/tea makers. Accommodations offer separate living rooms and include sofa beds. Televisions come with cable channels and pay movies. Accommodations at this 3-star hotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room kitchenette
  • Separate bedroom
  • Dining room
  • Living room
  • Pull-out sofa bed
  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25.00 per day(300 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hotel New Orleans
  • Homewood Suites Hilton New Orleans Hotel
  • New Orleans Homewood Suites
  • Homewood New Orleans
  • Homewood Suites New Orleans Hotel New Orleans
  • Homewood Suites New Orleans Hotel
  • Homewood Suites Hilton New Orleans
  • Homewood Suites by Hilton New Orleans Hotel
  • Homewood Suites by Hilton New Orleans New Orleans
  • Homewood Suites by Hilton New Orleans Hotel New Orleans
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.