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"Location is good. Price is good. I would rate the hotel a 3 out of 5. Staff was great. Very helpful and friendly. " More

By a verified traveler on Sun 15 Aug 2021

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Hotel Description

Hotel near Guadalupe River in New Braunfels

In New Braunfels

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Guadalupe River and within 3 miles (5 km) of Schlitterbahn New Braunfels Waterpark and Resort. Also, Lake Dunlap is within half a mile (1 km) and New Braunfels Conservation Society is within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

WiFi, cable TV

The soundproofed guestrooms offer WiFi and free long-distance calls. TVs come with cable channels, and other amenities include hydromassage showerheads and coffee/tea makers.

Standard Room, 2 Queen Beds, Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$66* Per night/room Nov 30 - Dec 1

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Hotel by Best Western New Braunfels ratings based on 14 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western New Braunfels

Everyone (2) Family (5)
4 out of 5
Location is good. Price is good. I would rate the hotel a 3 out of 5. Staff was great. Very helpful and friendly.

Posted by on Aug 15, 2021

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Comment from Hotel Management

Sep 16, 2021 by CM - Guest Relations Manager

Dear Valued Guest, Thank you for leaving us a review. I am glad to know that you liked and enjoyed the majority of your stay. We appreciate all your feedback. We're checking for anything that can help us enhance our guests' overall experience. We hope to see you again soon! Sincerely,

1 out of 5
We have reasons to believe they charged us twice for our stay of one night. We are currently looking into the matter with our financial institute.

Posted by on Mar 15, 2021

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4 out of 5
Plenty of parking space and rooms were clean and comfortable.No issues.

Posted by on Nov 30, 2019

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1 out of 5

Posted by on Sep 2, 2019

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4 out of 5

Nice hotel to stay at

Pros: Location and price
Cons: Stayed in room near the ice machine and washer, maybe having them use those rooms for something else
Location: Wanted to stay somewhere close to Gruene Hall
Clean room, friendly staff and great price for the area. Close to Gruene Historic district. I would definitely stay here again.

Posted by on Jan 31, 2016

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4 out of 5

Clean room, good waffles

Pros: It was 10 min from Schlitterbahn, lots of places to eat near by. Also close to Walgreens for last minute things.
Cons: Refrigerator in room
Location: Schlitterbahn was near by, great little coffee shop across the street
Room was clean and so was hotel grounds. Pool was very small but no biggie.

Posted by , from Spring, Tx on Aug 18, 2015

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3 out of 5

Good for the price

Cons: Poor breakfast
This hotel was a great deal for the price. The pool had some leaves in it, making it look a bit dirty, but was otherwise a great pool and hot tub. The room was very spacious and had a nice bathroom. We had some troubles with the television coming in clearly and the breakfast was very limited, but overall this was a great choice to stay here, with a great location right off the highway and easy to find.

Posted by on Apr 12, 2011

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3 out of 5

good stay

what else could you ask for clean room and not hard to find. would stay again.

Posted by on Jan 9, 2010

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3 out of 5

Decent

We stayed here for 2 nights, while we went to Schlitterbahn. It was a prettyi easy drive from there to the park, and the hotel was pretty easy to get in and out of. The lady that checked us in was less than friendly, but I only had to deal with her for a couple of minutes. The room was decent sized, and the beds were ok. My step-son swam in the pool and loved it. When we needed an extra towel, the lady gave us two, so that was nice. The breakfast buffet was less than stellar. It had cereal, toast, and danish, plus, there wasn't much room to sit. We were not very impressed, but it was just a place to sleep.

Posted by on Jul 21, 2009

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5 out of 5

No Issues, great stay....

I had no issues with this location. Great place to stay and very reasonably priced too. Staff was exremely helpful and rooms were immaculate. Great job, keep up the great work, will be back always......

Posted by on Apr 26, 2009

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About the SureStay Hotel by Best Western New Braunfels

Location 510 Highway 46 S, New Braunfels, TX 78130

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SureStay Hotel by Best Western New Braunfels offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is available daily. The business-friendly SureStay Hotel by Best Western New Braunfels also features complimentary newspapers in the lobby, laundry facilities, and express check-out. Free self parking is available. Smoking is allowed in designated areas at this New Braunfels hotel.

  • 50 guestrooms or units
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Onsite shopping
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Hotel by Best Western New Braunfels offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. This New Braunfels hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free continental breakfast daily.

Nearby Activities

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per day, plus a deposit of USD 200 per stay
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per stay (rates may vary)
  • Pet deposit: USD 200 per stay
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Super 8 New Braunfels Tx Motel
  • Surestay By Best New Braunfels
  • Super 8 by Wyndham New Braunfels TX
  • SureStay Hotel by Best Western New Braunfels Hotel
  • SureStay Hotel by Best Western New Braunfels New Braunfels
  • SureStay Hotel by Best Western New Braunfels Hotel New Braunfels

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.