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Hostal Alcazar

3.5 star property
3.5-star hostal perfect for exploring Natales

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Photo gallery for Hostal Alcazar

Lobby
Premium bedding, Tempur-Pedic beds, in-room safe, individually decorated
Breakfast, lunch, dinner served; pizza
Front of property
Breakfast, lunch, dinner served; pizza

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Housekeeping
  • Breakfast included
  • Free WiFi

Explore the area

Map
Manuel Balmaceda 722, Natales, Magallanes, 6160000
  • Puerto Natales Casino
    ‪20 min walk‬
  • Costanera
    ‪3 min drive‬
  • Mirador Cerro Dorotea
    ‪3 min drive‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪11 min drive‬

Room options

Double Room, Non Smoking, Housekeeping

  • Sleeps 2
  • 1 Double Bed

Twin Room, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Puerto Natales

Heart of Natales.You'll find Lago Nordenskjold and Última Esperanza Fjord within a 15-minute walk of this Natales hostal. Plaza de Armas and History Museum are also within 2 miles (3 km).

What's nearby

  • Plaza de Armas - 15 min walk - 0.8 miles
  • History Museum - 16 min walk - 0.9 miles
  • Puerto Natales Casino - 20 min walk - 1.1 miles
  • Costanera - 3 min drive - 1.3 miles
  • Mirador Cerro Dorotea - 3 min drive - 1.5 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 22 min drive

Restaurants

  • ‪La Picada de Carlitos - ‬12 min walk
  • ‪Yume - ‬7 min walk
  • ‪Last Hope Distillery - ‬8 min walk
  • ‪El Brisket - ‬14 min walk
  • ‪Café Melissa - ‬14 min walk

About this property

Hostal Alcazar

3.5-star hostal perfect for exploring Natales
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

The business-friendly Hostal Alcazar also features multilingual staff, coffee/tea in a common area, and concierge services. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A complete renovation of Hostal Alcazar was completed in August 2016.

This 3.5-star Natales hostal is smoke free.

  • 1 building
  • 15 guestrooms or units
  • 2 levels
  • Built in 2004
  • Continental breakfast (free)
  • Manager's reception (free)
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Computer for guest use
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hostal Alcazar offers 15 accommodations with safes and hair dryers. These individually decorated accommodations have separate dining areas. Tempur-Pedic beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Meal delivery service
  • Separate dining area

More

  • Desk
  • Free local calls
  • Individual decor
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours

Renovations and closures

This property is closed from May 15 2025 to May 14 2027 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hostal Alcazar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 16.000 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, debit cards, and cash.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Hostal Alcazar .

Property is also known as

Alcázar Hotel Puerto Natales
Alcázar Puerto Natales
Hostal Alcazar Hostel Puerto Natales
Hostal Alcazar Hostel
Hostal Alcazar Puerto Natales
Hostal Alcazar Natales
Alcazar Natales
Hostal Alcazar Puerto Natales
Alcazar Hotel Puerto Natales
Chile
Aisen Region
Hostal Alcazar Hostal
Hostal Alcazar Natales
Alcazar Hotel Puerto Natales
Hostal Alcazar Puerto Natales
Hostal Alcazar Hostal Natales

Frequently asked questions

How close is Hostal Alcazar to the airport?

Hostal Alcazar is 6.4 mi (22-min drive) away from the Puerto Natales (PNT-Teniente J. Gallardo) airport, the closest popular airport to the property.

Does Hostal Alcazar have an airport shuttle?

Hostal Alcazar offers an airport shuttle 24 hours a day, on request, for a charge of CLP 16.000 per vehicle, roundtrip.

Does Hostal Alcazar offer free breakfast?

Hostal Alcazar offers free continental breakfast every day from 7:30 AM to 10:00 AM.

Is there a casino at Hostal Alcazar ?

No, there is no casino at this hostal, but Puerto Natales Casino (19-min walk) is nearby.

What time is check-in at Hostal Alcazar ?

Check-in start time: 1:00 PM; Check-in end time: midnight.

Is there free parking at Hostal Alcazar ?

Free parking is not available at this hostal.

Does Hostal Alcazar have a pool?

Hostal Alcazar does not have a pool.

Does Hostal Alcazar have a restaurant?

Hostal Alcazar is home to Restaurant alcazar, which features pizza.

Does Hostal Alcazar have a spa?

There are no spa services available at this hostal.

How close is Hostal Alcazar to downtown Natales?

Hostal Alcazar is 0.2 mi away from Puerto Natales.

Hostal Alcazar Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 19 out of 98 reviews
Rating 8 - Good. 41 out of 98 reviews
Rating 6 - Okay. 29 out of 98 reviews
Rating 4 - Poor. 8 out of 98 reviews
Rating 2 - Terrible. 1 out of 98 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple, clean place close to the bus station

Nice, simple, clean place close to the bus station. Very basic breakfast included.
Stayed 1 night in Mar 2020

10/10 Excellent

Mike, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and the property was located 5 minutes from the bus termial. Bonus was the restaurant on the ground floor, which came in super handy when I checked in at 22:00. Thanks team :)
Stayed 1 night in Feb 2020

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Thin wall. Fortunately, I had ear plugs.
Stayed 3 nights in Jan 2020

8/10 Good

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Classic hostel stay, located over a pizza parlor

Hostal Alcazar was exactly what we needed to be, and then a little more. Pros: We had our own bathroom, breakfast was included, and we felt safe. Cons: It was located over a pizza parlor, so it was extra warm at night (this could also be a pro, depending on who you are), and it was located pretty far from downtown. Over all, this was a good experience, and I would recommend it to people looking for an affordable stay in Puerto Natales.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Good value and great location near the bus station. The staff was very nice and helpful and the rooms were clean.
Stayed 1 night in Apr 2019

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I had trouble with my credit card, the staff were fantastic whilst i sorted it out. The rooms are clean, spacious, and the property is in walking distance to the main shopping area. The restaurant is also fantastic! Highly recommend!
Stayed 1 night in Mar 2019

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service

A stop before and after Torres Del Paine

I picked the location as it was close to the bus station and it was my starting point for Torres Del Paine. They had English speaking staff and a restaurant with good food that was open late. Puerto Natales is small, so it was only a 10-20 minute walk to get to most places. A laundromat next door was very helpful when I returned to stay an extra night after finishing my trekking in the park. The hotel also stores an extra bag for me while i was gone for several days hiking. The rooms are basic, but fine. The showers could be updated, but they had hot water so I was happy.
Stayed 1 night in Feb 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is very friendly and helpful. Will do almost anything to make your trip everything you want. Truly excellent restaurant on site. Great wine and food. One of best restaurants in town. Puerto Natales was very windy some days and pretty cold also a few days. But I like that. Go for the experience.
Stayed 5 nights in Jan 2019

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort

Good for one night

This is more like a bed & breakfast than a hostel as there are no cooking facilities or common sitting area. The bedroom and bathroom were fine, although a little small. Breakfast was limited.
Stayed 2 nights in Jan 2019

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Property conditions & facilities
The national park was stunning. 80km/h winds put us off trekking so we took a tour which was a great decision. Fantastic view points and good info. The hostel was ok however the atmosphere from the staff was not that friendly, the decor was tired (a little diy effort would make a hugh difference) and everything seemed to be rationed.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Walking distance to bus terminal for intercity services.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018

8/10 Good

Kim, USA

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason for my review is to help others going to Puerto Natalas as a stop prior to getting into patagonia, chile. I stayed at this hotel a night prior to the W trail and when we finished the W trail. The location is perfect and staff were helpful. It is walking distance from the bus station (where bus fernandez and bus sur drop you off when traveling from punta arenas AND also where all shuttles leave and return from the park). The property has its own restaurant that makes it convenient. Short walk to the nearest grocery and camping/gear stores makes it an ideal location.
Stayed 1 night in Dec 2018

8/10 Good

Yl, usa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the bus terminal. They also arranged tours for us, which was very helpful.
Stayed 2 nights in Dec 2018

6/10 Okay

jum

Stayed 1 night in Dec 2018

8/10 Good

James, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reasonable, good ban for your bucks. 10 minutes walk from the bus station. Nice frontdesk person
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The location is about 0.7 mile from the bus station, if you don’t have a lots luggage, the road is paved you can walk to hotel, the insulation was very bad you can hear almost anything from your next door in the night. There’s no any furniture except bed in the tiny room. Breakfast only provided limited food like bread, a few slices of chess and processed meat.
Stayed 1 night in Nov 2018

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well-priced hostel

Easy walk to hostel from bus station. Had everything we needed after a long day of travel,hot water, heat, restaurant. Easy check-in and check-out. Great place for overnight stay.
Stayed 1 night in Oct 2018

6/10 Okay

Glarence

Liked: Cleanliness, staff & service

Good stay for the price but not for light sleepers

Decent stay for the price. Only downside is that soundproofing was bad. You can hear the alarm clock and shower sound of your neighbour very clearly. Staff is helpful. Overall a decent stay
Stayed 2 nights in Oct 2018

10/10 Excellent

jungJi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hostal in Puerto Natales

We got 4 beds for 3 of us. The room is quite spacious. We got good information from the hostal. The breakfast was good. Also got laundry done. Very happy with the stay. Will definitely come back.

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean, comfortable, and great staff

Room was clean and comfortable. Staff was personable and went above and beyond my expectations! Helped with luggage, came up with solutions for some last-minute travel problems, and even answered the phone late at night when my bus was held up at the border- and kept the front desk open after hours until I arrived. Close to the bus station, and not too long of a walk to the restaurants/shops in town. Used the hostel as a home base for traveling throughout Patagonia.
Stayed 1 night in Jan 2018