8/10 Good
Mutya
Traveled with partner
Mar 31, 2025
Liked: Amenities
What I like:
I would like to give a shoutout to Jackie and Felecia from Kanoo. Rose from food truck. Ricardo, Ace, Joe and Nicer from Soy.
The private island and all their staff are excellent.
What I don’t like:
1. I checked out on 3/22/25 but the temporary $400 temp hold during check in hasn’t been reversed and it’s already 3/31/25. I already called to make sure I don’t get charged for anything I shouldn’t have. Customer service ensured that I wouldn’t be charged but hasn’t been reversed in my card.
2. Some of the staff are not nice and are sometimes rude.
3. Some of the food items run out too early and some bars/ food trucks close earlier than what is in the flyer. They are supposed to be open at the 11pm but they say they are closed at 10:30pm.
4. I called front desk to order refill water and sodas from mini fridge but nothing came until we checked out.
5. It’s hard to schedule appointments for restaurants. Culinary dept does not answer and we had to walk to the desk to schedule. It’s unacceptable.
6. Rice is not served in the restaurant and has to be requested which is very unusual.
Mutya
Stayed 5 nights in Mar 2025