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"Rm 301 was our 1st room. Smoking going on in several rooms. This room smelled of smoke and the smoke detector was in the desk drawer " More

By a verified traveler on Sun 01 Dec 2019

Hotel Description

Enjoy the outdoor pool at this Franklin hotel

In Franklin

Within a 15-minute walk of the hotel, you'll find Saint Thomas Medical Partners and SOAR Adventure Tower. CoolSprings Galleria and Fort Granger Park are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. There's an outdoor pool on site, and a 24-hour front desk and a convenience store are also provided.

Free WiFi, cable TV

In addition to TVs with cable channels, the 60 guestrooms offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and safes are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$70* Per night/room Aug 8 - Aug 9

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Pointe ratings based on 23 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Clarion Pointe

Everyone (15) Couples (4) Students (1) Family (4)
1 out of 5

Posted by on Mar 12, 2020

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1 out of 5
When I arrived for my reservation I was placed in a room that was full of other people’s belongings

Posted by on Dec 12, 2019

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3 out of 5
Rm 301 was our 1st room. Smoking going on in several rooms. This room smelled of smoke and the smoke detector was in the desk drawer

Posted by on Dec 1, 2019

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5 out of 5
Very nice room. There was an easy chair and also a desk chair.

Posted by on Nov 15, 2019

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3 out of 5
Bathroom was not clean and they were out of breakfast food at 8 am and it took a while to bring more out.

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by Jody GM

We're sorry you unhappy-we'll work hard to fix the issues you experienced. Thanks for letting us know.

2 out of 5
The staff at the front desk were fabulous but the rooms were not very clean, dirt and crap in the corners and the bathroom floor was filthy. There was a door off the wall to expose pipes which was tacky and loud

Posted by on Aug 28, 2019

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1 out of 5
The room smelled of mold. There were a few holes in base of wall. We saw signs for renovating, but after seeing the room we did NOT stay. If clean rooms are not available during renovation, they should not rent any of them.

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 7, 2019 by Jody GM

We're sorry you were unhappy-we'll work hard to fix the issues you had. Thanks for letting us know.

3 out of 5

Posted by on May 26, 2019

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Comment from Hotel Management

May 28, 2019 by Jody GM

Thank you for your feedback. WE appreciate your business.

1 out of 5
The hotel was under some renovation but that was not disclosed when we booked. The pool was drained, the carpets and walls were dated. Our window looked out to a wall, cracks in the walls, open outlets, moldy smells, leaky faucets and we even found a random pill on the floor that thankfully my toddler did not find first. The sheets were stained and the beds were old and lumpy. We left as soon as we got there.

Posted by on May 13, 2019

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Comment from Hotel Management

May 13, 2019 by Jody GM

We're sorry you were unhappy-we'll work hard to fix the issues you experienced. Thanks for letting us know.

4 out of 5
Quiet motel in quiet location just off I-65. Plenty of food and retail options nearby. Rooms had been recently refurnished, bathrooms not yet done but for its age it's a great value accommodation.

Posted by on Feb 26, 2019

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Comment from Hotel Management

Feb 28, 2019 by matthew,front desk services

Thank you for your feedback your concerns and request are valued and appreciated.Your issues were directed to the proper departments.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Public spaces have free WiFi. Business amenities include a business center and a meeting room. Free breakfast is available daily. Event space at this hotel measures 700 square feet (65 square meters). The business-friendly Clarion Pointe also features an outdoor pool, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. Smoking is allowed in designated areas at this Franklin hotel.

  • 1 building
  • 60 guestrooms or units
  • 3 levels
  • 700 sq ft of conference space
  • 65 sq m of conference space
  • To-go breakfast (free)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Clarion Pointe offers 60 accommodations with safes and coffee/tea makers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 40 per pet, per night, plus a deposit of USD 100.00 per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Springs Franklin
  • Franklin Cool Springs
  • Ramada Franklin
  • Ramada Franklin/Cool Springs
  • Ramada Springs Hotel Franklin/Cool
  • Ramada Limited And Suites - Franklin Hotel Franklin
  • Ramada Limited Hotel Franklin
  • Ramada Franklin/Cool Springs Hotel Franklin
  • Ramada Franklin/Cool Springs Hotel
  • Ramada Franklin/Cool Springs Franklin
  • Franklin Ramada
  • Ramada Wyndham Franklin/Cool Springs Hotel Franklin
  • Ramada Wyndham Franklin/Cool Springs Hotel
  • Ramada Wyndham Franklin/Cool Springs Franklin
  • Ramada Wyndham Franklin/Cool Springs
  • Ramada Limited Hotel Franklin
  • Ramada Franklin
  • Franklin Ramada
  • Clarion Pointe Hotel
  • Clarion Pointe Franklin
  • Clarion Pointe Hotel Franklin
  • Ramada by Wyndham Franklin/Cool Springs

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.