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"The people were unbelievably nice. Food was fantastic. Just an amazing city " More

By a verified traveler on Wed 20 Feb 2019

Hotel Description

4-star hotel near Vanderbilt University

In entertainment district

Within a 10-minute walk of this West End hotel, you'll find Vanderbilt University and Parthenon. Also, Centennial Park is within half a mile (1 km) and Nashville Broadway is within 2 miles (3 km).

Free area shuttle

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A free area shuttle is offered as well.

Comfy beds, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 307 guestrooms also offer pillowtop beds and Smart TVs with cable channels. 24-hour room service, WiFi, and wired Internet are also available. Weekly housekeeping is available.

Room, 1 King Bed (Concierge level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View (Stadium View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Guest)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View (Parthenon View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Nashville Marriott at Vanderbilt University ratings based on 7 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Nashville Marriott at Vanderbilt University

Everyone (5) Family (1)
5 out of 5
The people were unbelievably nice. Food was fantastic. Just an amazing city

Posted by on Feb 20, 2019

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2 out of 5

First day in Nashville

Confirmed early check-in and room day before...not ready at arrival. Gave another room...dirty socks in pull out bed and was handicap room... hanging clothes touched the floor. Half hour to move room. No concierge? Tried to order flowers for Chief's Dinner for Vanderbilt Surgeon daughter..told no sorry. Asked for concierge... didn't have one. On a Saturday at 11PM...room service, bar, restaurant and Starbucks all closed???? On a Summer Saturday??? Sundries section half empty in evening, and very few choices to begin with. Complimentary shuttle ...asked if they could drive to specific location...was told yes, no problem...driver dropped us off blocks away from destination saying not allowed to go further... wife very upset walking through drunk crowds to get to dinner reservation. Very disappointed in my stay at this Marriott...have stayed at many over the years and wife is a rewards member... always had excellent service in the past. This was not a good experience...have to rethink next stay. By the way...no one in management contacted us to correct any of our issues.

Posted by , from Galloway, New Jersey on Jun 25, 2018

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Comment from Hotel Management

Jun 26, 2018 by Breanne

Hello Robert, Thank you for taking the time to provide us with your honest feedback on your experience at our property. I would like to start by apologizing for your abnormal experience at our unique, downtown location. I have shared your reviews with our Upper Management team, to ensure we are providing our guests with the most comfortable, "home away from home" experience. We would love the opportunity to better your impression of our property, should your travels bring you back to Nashville. Safe travels! Breanne, Guest Services

2 out of 5

the hotel itself was in a good location.

The 2 mile shuttle service offered by the hotel is a joke. Before booking my stay there, I inquired about the service offered to get you to local areas since I knew that I would not have my car during the daytime. And I have issues with walking due to a leg injury. I was assured that they would take me and pick me up anywhere within a 2 mile radius of the hotel. I needed to go one-half mile. I had the exact address. The driver dumped me off near the address and said if I couldn't find it to call him back. As it turn out, a nice lady who happened to be there gave me a ride to my destination. When I called to be picked up, again I gave the exact address. The temperature was 98 degrees. They said about 20 minutes. After calls to them, I was told they were 3 blocks away, etc. After standing in the heat for about an hour and a half, I finally saw an emergency vehicle from Vanderbilt University parked nearby. I walked up and said "Can you help me?' to driver who took me back to the hotel. I am 69 years old, on Blood Pressure meds and this was dangerous to my health. I didn't go on another tour that I was planning because I was afraid to use this service again. Also we received our bill and were overcharged for wi fi use but this was taken care of when we inquired about it at checking out. It was a $40 charge. I would never go back or refer anyone to this establishment.

Posted by , from Huntington, WV. on Jul 24, 2017

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4 out of 5

Great location/ renovating

Pros: Location, location, location Very helpful friendly staff
Cons: Read above
Location: So close to so much in Nashville. Parthenon is literally across the street. Basically on campus at Vanderbilt. Downtown and all the music is 10min.
This was our second visit to this hotel. On this trip, we were given a newly renovated room. The new design is beautiful; the room is comfortable. I am assuming we were the first to stay there because there was still construction debris littering the floor. The cleaning staff no longer use a vacuum because of the beautiful new wood-look laminate floor. The damp mopping doesn't pick up all the particles from construction. There was grout and adhesive footprinted on the floor as well as sheet rock mud and debris on the floor. Not in copious amounts, but enough to be annoying. I did notify the front desk and was assured it would be taken care of, it was not.(note the earlier mention that the staff doesn't use a vacuum.) I would caution other visitors to ask for an older room for awhile. The fumes put off by the new hall carpet and all the new furniture as well as flooring adhesive was overwhelming. Mild headache and a mild asthma attack. I'm sure once it dissipates, all will be OK. Thankfully, we weren't there much. The staff were very helpful and friendly. I would stay here again. Our last trip was perfect. Not holding it against them, renovation is necessary. Sometimes it comes with bumps in the road.

Posted by , from memphis on Feb 27, 2017

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Comment from Hotel Management

Mar 15, 2017 by VandyMarriott

Thank you for the feedback about your stay. We apologize for the renovation issue you encountered and assure our team has done and is still doing everything to ensure we address the issues you mentioned. We appreciate your patience and are glad to hear you enjoyed your interactions with our team members. Safe Travels! Regards, Jande, Guest Services

2 out of 5

Average at best, not worth the money.

Average and very expensive. They charge $37 to park! Just rediculous. Breakfast did not start until 7, we had to leave at 7:15 for a meeting so didn't eat breakfast. Plastic coffee cups were in the room. We should have stayed at the Hampton Inn.

Posted by on Apr 7, 2016

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Comment from Hotel Management

Apr 13, 2016 by VandyMarriott

Thanks for choosing to stay with us during your las stay. We strive to deliver a memorable experience for all guests during their stay. We apologize for not meeting your expectation during your last stay. The parking rate you mentioned is the cost for valet parking; we offer a less expensive self-parking option. Our dinner hours listed on our website are based on normal guest patterns. Breakfast is 6:30 am – 11:00 am on weekdays and 7:00 am – 11:00 am on the weekends. Sorry the times did not suit your needs during your last stay. We hope to have a chance to better serve you the next time you are in Nashville. Hopefully this new information will help during your next stay. Safe travels!

2 out of 5

good location/frustrating parking

Pros: great coffee shop and bar comfortable beds
Cons: parking wifi
We were here for a weekend visiting our college freshman. Location is great and the room was very comfortable and clean. The parking situation is extremely frustrating. You can pay $35 a night for valet or pay $30 to self park in the garage (which is not attached to the hotel). Very inconvenient for us as it was raining all weekend. Every time we left, there was some malfunction with the ticketing system and our key wouldn't work, so we couldn't even get out of the garage without having to press the button for help in getting the gate open. For $30 a night- we expected more. If it's this inconvenient-- shouldn't be this expensive. Also- had to pay for wifi. Practically unheard of these days. We will be returning to Nashville regularly but not to this hotel.

Posted by on Sep 28, 2015

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5 out of 5

Service, Service, Service

Great stay, Service makes all the difference here. Cool lobby, great food.

Posted by on Jun 7, 2012

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About the Nashville Marriott at Vanderbilt University

Location 2555 West End Ave, Nashville, TN 37203

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. Event space at this hotel measures 12000 square feet (1080 square meters) and includes conference space. The business-friendly Nashville Marriott at Vanderbilt University also features concierge services, complimentary newspapers in the lobby, and laundry facilities. A free area shuttle within 2.5 mi is available. For a fee, parking is available. This 4-star Nashville hotel is smoke free.

  • 1 building
  • 307 guestrooms or units
  • 11 levels
  • 12000 sq ft of conference space
  • 1080 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Nashville Intl. Airport (BNA) (14.9 km / 9.3 mi)
  • Train station: Nashville Riverfront Station (3.7 km / 2.3 mi)
  • Property shuttles: Free area shuttle within 2.5 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Nashville Marriott at Vanderbilt University offers 307 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Nashville hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (weekly)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Central Bar & Kitchen - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per stay (rates may vary)
  • Self parking fee: USD 35 per night (in/out privileges)
  • Valet parking fee: USD 40 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Hotel Vanderbilt
  • Marriott Vanderbilt
  • Vanderbilt Marriott
  • Marriott Vanderbilt Hotel Nashville
  • Marriott Vanderbilt University
  • Marriott Vanderbilt Hotel
  • Marriott Vanderbilt Nashville
  • Nashville Marriott Vanderbilt University Hotel
  • Nashville Marriott Vanderbilt University
  • Marriott Nashville At Vanderbilt University Hotel
  • Nashville Marriott
  • Nashville Marriott at Vanderbilt University Hotel
  • Nashville Marriott at Vanderbilt University Nashville
  • Nashville Marriott at Vanderbilt University Hotel Nashville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.