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4.7 out of 5

"Overall a nice hotel for the price. There’s some nearby restaurants and shops within walking distance (the street is under construction right now tho ... " More

By a verified traveler on Mon 12 Jul 2021

Hotel Description

Art Deco hotel near CoolSprings Galleria

In Franklin

You'll find CoolSprings Galleria and Aspen Grove Park within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and SOAR Adventure Tower are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like self-serve breakfast and free self parking.

Flat-screen TVs

The 125 guestrooms have flat-screen TVs with cable channels and offer 24-hour room service and coffee/tea makers. Free local calls, in-room massages, and hair dryers are also available.

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$153* Per night/room Aug 8 - Aug 9

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Accessible (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt House Nashville/Franklin/Cool Springs ratings based on 10 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hyatt House Nashville/Franklin/Cool Springs

Everyone (5) Couples (1) Family (4)
4 out of 5
Overall a nice hotel for the price. There’s some nearby restaurants and shops within walking distance (the street is under construction right now though). The fan in the bathroom would not turn off no matter what switch I used but that was pretty minor. Pleased with my stay.

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 25, 2021 by Madyson

Thank you for your feedback!

5 out of 5
Clean

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jul 1, 2021 by Madyson

Thank you for your feedback!

5 out of 5
It was a very convenient overnight stay for our visit to Franklin. Checkin and checkout were quick and easy.

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jul 1, 2021 by Madyson

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5 out of 5
Beautiful community with lots of dining options. Hotel grounds were nicely manicured. Nice outdoor area. Accommodations were clean & comfortable.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jul 1, 2021 by Madyson

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5 out of 5
Such a lovely hotel! Very clean and new! The staff was very very friendly and accommodating. The gentleman at the front desk, Ben was great! I’d definitely recommend this hotel and I’d stay there again. It’s not right in Nashville but about 15-20 minutes south, we had our car so this was not a big deal. Loved the area that the hotel was located in! The bbq place across the street was AMAZING!

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 12, 2021 by Madyson

Thank you for your feedback! We hope to welcome you back very soon!

5 out of 5
Great property. The suite was very spacious, like a little studio apartment. Kitchenette has space to cook, even a dishwasher. Bathroom features spacious shower. Beds were pillow top, very comfortable. Our family of 5 was able to spread out easily. Highly recommend.

Posted by on Dec 28, 2020

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Comment from Hotel Management

Dec 30, 2020 by Madyson

Thank you for your feedback! We hope to welcome your family back soon.

5 out of 5
Size of room, very pleasant staff, excellent location

Posted by on Nov 24, 2020

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Comment from Hotel Management

Dec 2, 2020 by Kite. O

Thank you for the review!

4 out of 5

Posted by on Oct 16, 2020

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Comment from Hotel Management

Oct 20, 2020 by Madyson

Thank you! We hope to see you again soon!

5 out of 5

Posted by on Oct 12, 2020

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Comment from Hotel Management

Oct 13, 2020 by Madyson

Thank you for your feedback! We look forward to seeing you again soon!

4 out of 5
Nice big rooms. Hard waffles for breakfast. Good nights sleep

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 10, 2020 by Dani

Thank you for your feedback!

About the Hyatt House Nashville/Franklin/Cool Springs

Location 3501 Mallory Lane, Franklin, TN 37067

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a 24-hour business center, a meeting room, and coworking spaces. An indoor pool, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Hyatt House Nashville/Franklin/Cool Springs. Free self parking is available. This Art Deco Franklin hotel is smoke free.

  • 125 guestrooms or units
  • 4 levels
  • Built in 2020
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 8:30 AM and on weekends from 6:30 AM to 8:30 AM.

Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt House Nashville/Franklin/Cool Springs Hotel
  • Hyatt House Nashville/Franklin/Cool Springs Franklin
  • Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.