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3.7 out of 5
Good!
See all 33 travelocity Reviews

"Staff was very accommodating " More

By a verified traveler on Fri 21 Oct 2022

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2 Double Beds Standard

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$141* Per night/room Dec 18 - Dec 19

1 King Standard Comm Access Roll Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 King Bed Standard

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 King Bed Standard Mobil Access Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Double Beds 1 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel ratings based on 33 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel

Everyone (12) Couples (5) Family (10)
4 out of 5
Staff was very accommodating

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 23, 2022 by Customer Service

Thank you for the 4/5 rating, Georgeanna!It's fantastic your time at the Holiday Inn Express Nashville Downtown was so great! We're happy you appreciated our kind staff so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you.

3 out of 5
We had a few problems with housekeeping not leaving towels. The telephone in our room didn't work,so we had to walk down to the lobby to get towels. Monday morning there was no hot water,so we both had to take cold showers. We found out later the boiler went out. Of course they couldn't let us know because our phone didn't work. The hotel was nice. Breakfast was good. Front end staff was great.Thank you Valerie for all your help.

Posted by on Sep 14, 2022

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Comment from Hotel Management

Sep 15, 2022 by Customer Service

Thank you for your review, Nilda.It's unfortunate to hear your time with us was anything less than ideal. We apologize for the lack of towels in your room and phone not properly working along with not having hot water. We will be sure to address these issues with the appropriate members of our team moving forward. However, we're glad you enjoyed the hotel and the breakfast we have to offer. It's great to see our staff was attentive to you during your stay. Valerie is an important member of our team. We will pass along your kind words to her and the rest of them.We hope to share a more positive experience with you soon.

5 out of 5

Posted by on Jul 25, 2022

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5 out of 5
Loved our stay.

Posted by on Jul 18, 2022

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Comment from Hotel Management

Jul 20, 2022 by Customer Service

Thanks for the perfect rating, Melissa! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express Nashville Downtown. Have a wonderful day!

5 out of 5
Great location walking distance to everything

Posted by , from VAN WERT on Apr 5, 2022

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Comment from Hotel Management

Apr 7, 2022 by Customer Service

Thank you for leaving us this fabulous review, Terika! We're so glad you had such an enjoyable time with us at Holiday Inn Express Nashville Downtown! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay!

3 out of 5
I didnt get the room i was booked for. I booked for a king and i got 2 full size beds

Posted by on Mar 17, 2022

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Comment from Hotel Management

Mar 23, 2022 by Customer Service

We appreciate the feedback, Monica. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

2 out of 5
Rooms where very dirty and bathrooms are not clean at all. Be sure to check you’re bathe tubs. Dust everywhere and nothing is wiped down.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Feb 8, 2022 by Customer Service

We appreciate your feedback, Jennifer. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.

3 out of 5

Posted by on Dec 16, 2021

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1 out of 5
.

Posted by on Dec 3, 2021

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Comment from Hotel Management

Dec 8, 2021 by Carlton S.

Thank you for your feedback.

5 out of 5
liked breakfast

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 8, 2021 by Carlton S.

Thank you for your feedback.

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