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"A terrific place to stay and the gym was big enough to make it usable instead of just checking the box " More

By a verified traveler on Sun 16 Jun 2019

Hotel Description

3.5-star hotel near CoolSprings Galleria

In suburbs

You'll find CoolSprings Galleria and Aspen Grove Park within 2 miles (3 km) of this hotel. Saint Thomas Medical Partners and Iasis Health Care are also within 3 miles (5 km).

Multiple dining options

This smoke-free hotel features 2 restaurants, a bar/lounge, and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy free perks like free self parking and an area shuttle.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 300 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include Netflix, free local calls, and hair dryers.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$159* Per night/room Aug 13 - Aug 14

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Franklin Marriott Cool Springs ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Franklin Marriott Cool Springs

Everyone (4)
5 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Apr 25, 2021 by Matt Lahiff

Thank you for the 5 star rating!

3 out of 5

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 13, 2019 by Matt

Thank you for the rating. Hopefully the next time you stay with us we will be able to earn a rating of 5. Please let us know how we can accomplish this.

5 out of 5
A terrific place to stay and the gym was big enough to make it usable instead of just checking the box

Posted by , from Wilton on Jun 16, 2019

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3 out of 5

Used to be a favorite but not any more :(

Pros: Hotel is in a good location, right off the expressway.
Cons: Customer service was really bad this time. With so many hotels in the area and lots of choices, I plan to stay elsewhere.
Commuting monthly between Chicago and Nashville for the last 4 years has given me the opportunity to experience many hotels in the Nashville/Franklin area. A favorite of mine had been the Franklin/Cool Springs Marriott but after my last stay I don't think I will be booking this hotel any time soon. Check in was after 9pm on a Friday evening after a 10 hour drive. Was given a room that had not been serviced so back down to the front desk again. No apologies, just given a different room, which was cleaned and ready. Saturday, after being gone since early morning, arrived back to the hotel around 4pm to a room that had not been serviced. Tried calling the front desk and housekeeping to request towels at the least and neither one answered. So back down to the lobby, asked Alexis and Danielle to please contact housekeeping for towels at the least as I had a dinner to be at soon and wanted to freshen up. Was told they could not guarantee anyone would be able to clean my room. Why? Isn't this something that should happen daily? So, I sat down at the bar to wait while they cleaned my room. Ordered a glass of house wine, bill came and it was $18.00. Was told by Michael, "sorry I wasn't thinking when I poured this". As I had drank half of it by then I was now stuck with a bar tab of $18.00. Not too thrilled. I had prepaid this stay, as I typically do for the lower rate. Came home to find a charge of $384.00 on my credit card. Still working on that being removed.

Posted by on Apr 4, 2016

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3 out of 5

Towels and linens had some gross stains.

comic convention of loud wild people made it very hard to relax. The breakfast was not good, and the milk, yogurt, and cottage cheese were all soured.

Posted by , from Ohio on Aug 9, 2015

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5 out of 5

Wonderful staff!

It was freezing outside when we visited...but the staff couldn't have been warmer!! They made us feel right at home! Beautiful facility...lovely surrounding. Excellent buffet breakfast with salmon, bagels, lots of items that are not typically found on a buffet! Great value for what we paid! We had a two for an excellent price!! Very comfortable beds...definitely highly recommend!!!

Posted by on Jan 19, 2010

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4 out of 5


Stayed here for a conference. Staff was excellent, room was always clean. Most comfortable bed and pillows ever! A little pricey but Highly recommend.

Posted by on Nov 20, 2008

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3 out of 5

Too Expensive

I stayed in room 712 and everything was fine. When we got ready to go to bed we saw the sheets were dirty and not changed. I called the front desk they send maid to change. My concern was I paid *+tax, I should have not had to call for any concerns.

Posted by on Jan 17, 2007

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About the Franklin Marriott Cool Springs

Location 700 Cool Springs Blvd, Franklin, TN 37067

Property Features

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. WiFi is free in public spaces. Event space at this hotel measures 29000 square feet (2694 square meters) and includes conference space. A fitness center, a terrace, and gift shops/newsstands are also featured at the business-friendly Franklin Marriott Cool Springs. A free area shuttle within 5 mi is available. Self parking is free. This 3.5-star Franklin hotel is smoke free.

  • 300 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 dining venues
  • 29000 sq ft of conference space
  • 2694 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi


Free self parking , Free RV, bus, truck parking


  • Airport: Nashville International Airport (BNA) (32.6 km / 20.3 mi)
  • Property shuttles: Free area shuttle within 5 mi
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Franklin Marriott Cool Springs offers 300 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Franklin hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

Stave Regional Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Coffee Etc. - This coffee shop serves breakfast and lunch. Open daily.

Stirrup Cup Lounge - This restaurant serves lunch and dinner. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golfing nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 20.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cool Springs Marriott Franklin
  • Franklin Cool Springs
  • Franklin Cool Springs Marriott
  • Franklin Marriott Cool Springs
  • Franklin Marriott Cool Springs Hotel
  • Marriott Cool Springs
  • Marriott Cool Springs Franklin
  • Marriott Cool Springs Hotel
  • Marriott Franklin
  • Marriott Franklin Cool Springs
  • Franklin Marriott Cool Springs Hotel Franklin
  • Franklin Marriott Cool Springs Hotel
  • Franklin Marriott Cool Springs Franklin
  • Franklin Marriott Cool Springs Hotel Franklin

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.