For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
You'll find CoolSprings Galleria and Aspen Grove Park within 2 miles (3 km) of this hotel. The Factory and Boiler Room Theatre are also within 6 miles (10 km).
Multiple dining options
This smoke-free hotel includes 2 restaurants, an indoor pool, and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Unwind with a drink at the bar/lounge and enjoy perks like free self parking and a free area shuttle.
WiFi, refrigerators
Featuring conveniences like refrigerators and coffee/tea makers, the 300 guestrooms also offer WiFi and flat-screen TVs with cable channels. Netflix, room service, and free local calls are also available.
Franklin Marriott Cool Springs ratings based on 7 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff3.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Franklin Marriott Cool Springs
Everyone (3)
3 out of 5
Posted by a verified traveler on Nov 13, 2019
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Comment from Hotel Management
Nov 13, 2019
by Matt
Thank you for the rating. Hopefully the next time you stay with us we will be able to earn a rating of 5. Please let us know how we can accomplish this.
5 out of 5
A terrific place to stay and the gym was big enough to make it usable instead of just checking the box
Posted by Al, from Wilton on Jun 16, 2019
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3 out of 5
Used to be a favorite but not any more :(
Pros:Hotel is in a good location, right off the expressway.
Cons:Customer service was really bad this time. With so many hotels in the area and lots of choices, I plan to stay elsewhere.
Commuting monthly between Chicago and Nashville for the last 4 years has given me the opportunity to experience many hotels in the Nashville/Franklin area. A favorite of mine had been the Franklin/Cool Springs Marriott but after my last stay I don't think I will be booking this hotel any time soon. Check in was after 9pm on a Friday evening after a 10 hour drive. Was given a room that had not been serviced so back down to the front desk again. No apologies, just given a different room, which was cleaned and ready. Saturday, after being gone since early morning, arrived back to the hotel around 4pm to a room that had not been serviced. Tried calling the front desk and housekeeping to request towels at the least and neither one answered. So back down to the lobby, asked Alexis and Danielle to please contact housekeeping for towels at the least as I had a dinner to be at soon and wanted to freshen up. Was told they could not guarantee anyone would be able to clean my room. Why? Isn't this something that should happen daily? So, I sat down at the bar to wait while they cleaned my room. Ordered a glass of house wine, bill came and it was $18.00. Was told by Michael, "sorry I wasn't thinking when I poured this". As I had drank half of it by then I was now stuck with a bar tab of $18.00. Not too thrilled. I had prepaid this stay, as I typically do for the lower rate. Came home to find a charge of $384.00 on my credit card. Still working on that being removed.
Posted by a verified traveler on Apr 4, 2016
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3 out of 5
Towels and linens had some gross stains.
comic convention of loud wild people made it very hard to relax.
The breakfast was not good, and the milk, yogurt, and cottage cheese were all soured.
Posted by Michelle, from Ohio on Aug 9, 2015
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5 out of 5
Wonderful staff!
It was freezing outside when we visited...but the staff couldn't have been warmer!! They made us feel right at home! Beautiful facility...lovely surrounding. Excellent buffet breakfast with salmon, bagels, lots of items that are not typically found on a buffet! Great value for what we paid! We had a two for breakfast....at an excellent price!! Very comfortable beds...definitely highly recommend!!!
Posted by a verified traveler on Jan 19, 2010
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4 out of 5
Excellent
Stayed here for a conference. Staff was excellent, room was always clean. Most comfortable bed and pillows ever! A little pricey but Highly recommend.
Posted by a verified traveler on Nov 20, 2008
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3 out of 5
Too Expensive
I stayed in room 712 and everything was fine. When we got ready to go to bed we saw the sheets were dirty and not changed. I called the front desk they send maid to change. My concern was I paid *+tax, I should have not had to call for any concerns.
Franklin Marriott Cool Springs offers its guests an indoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 29000 square feet (2694 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly Franklin Marriott Cool Springs. A free area shuttle within 5 mi is available. Self parking is free. This 3.5-star Franklin hotel is smoke free.
300 guestrooms or units
11 levels
2 buildings
2 dining venues
29000 sq ft of conference space
2694 sq m of conference space
Bar or lounge
Coffee shop
Deli
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Concierge
Terrace
Garden
Gift shop
Newspapers in lobby (free)
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Free area shuttle
Snack bar/deli
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Airport: Nashville, TN (BNA-Nashville Intl.) (32.2 km / 20 mi)
Property shuttles: Free area shuttle within 5 mi
Parking: Free self parking and RV/bus/truck parking
Room Amenities
Franklin Marriott Cool Springs offers 300 air-conditioned accommodations with safes and coffee/tea makers. 37-inch flat-screen televisions come with premium cable channels and Netflix. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Netflix
Refrigerator
Coffee maker
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.
Stave Regional Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Coffee Etc. - This coffee shop serves breakfast and lunch. Open daily.
Stirrup Cup Lounge - This restaurant serves lunch and dinner. Open daily.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Mountain biking nearby
Hiking/biking trails nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 5.00 and USD 20.00 per person (approximately)
Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cool Springs Marriott Franklin
Franklin Cool Springs
Franklin Cool Springs Marriott
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs Hotel
Marriott Cool Springs
Marriott Cool Springs Franklin
Marriott Cool Springs Hotel
Marriott Franklin
Marriott Franklin Cool Springs
Franklin Marriott Cool Springs Hotel Franklin
Franklin Marriott Cool Springs Hotel
Franklin Marriott Cool Springs Franklin
Franklin Marriott Cool Springs Hotel Franklin
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
