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4.2 out of 5

"Easy check-in, clean room, however, wi-fi was not very good and staff gave you a phone number to solve the issue instead of helping the guest. " More

By a verified traveler on Sat 04 Mar 2023

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Hotel Description

Hotel near CoolSprings Galleria in Franklin

In shopping district

A stay at this hotel places you within half a mile (1 km) of CoolSprings Galleria and 6 miles (10 km) of The Factory. Brentwood Library and Franklin Theatre are also within 6 miles (10 km).

Renovated in 2019

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$100* Per night/room Apr 9 - Apr 10

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn & Suites Nashville Franklin Cool Springs ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Comfort Inn & Suites Nashville Franklin Cool Springs

Everyone (12) Couples (7) Family (10)
4 out of 5
Easy check-in, clean room, however, wi-fi was not very good and staff gave you a phone number to solve the issue instead of helping the guest.

Posted by on Mar 4, 2023

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Comment from Hotel Management

Mar 7, 2023 by Mark

Thank you for taking the time to complete your review and the comments an feedback regarding your experience. We apologize for the issues caused by the Internet and will work to make the needed adjustments to ensure the best connections. Thanks for staying with us!

5 out of 5

Posted by on Mar 3, 2023

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4 out of 5
Very easy access to area attractions. Clean rooms. Comfortable beds.

Posted by , from Waterloo on Jan 27, 2023

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Comment from Hotel Management

Jan 28, 2023 by Mark

Thank you for completing your review and for the wonderful comments regarding your stay. We appreciate your visit to our hotel!

4 out of 5

Posted by on Jan 27, 2023

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5 out of 5

Posted by , from Brentwood on Jun 13, 2022

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5 out of 5
I enjoyed my stay here. Staff was very friendly and the room was clean.

Posted by on Dec 8, 2021

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Comment from Hotel Management

Dec 11, 2021 by Mark

Thank you for taking the time to complete your review and the great comments. We strive to provide the best and are so happy you had a great time and experience. Please come see us again soon!

3 out of 5

Posted by , from INDIANAPOLIS on Nov 29, 2021

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5 out of 5
Great location

Posted by on Jul 10, 2021

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5 out of 5
I just like the great rooms and comfortable surroundings. All grade A.

Posted by on Mar 24, 2021

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Comment from Hotel Management

Mar 24, 2021 by Mark

Thank you for the perfect ratings and the wonderful comments regarding your stay. We are so glad you enjoyed your experience and hope to see you again!

5 out of 5
Breakfast still poor but understand Covid Clean room

Posted by , from Kentucky on Oct 6, 2020

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Comment from Hotel Management

Oct 6, 2020 by Mark

Mr. Chris, thank you for taking the time to complete your review for your stay! We are working to bring a better breakfast but also foloow CDC guidelines. Hope to see you again soon!

About the Comfort Inn & Suites Nashville Franklin Cool Springs

Location 7120 South Springs Drive, Franklin, TN 37067

Property Features

Comfort Inn & Suites Nashville Franklin Cool Springs offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Comfort Inn & Suites Nashville Franklin Cool Springs also features tour/ticket assistance, coffee/tea in a common area, and laundry facilities. Self parking is free. A complete renovation of Comfort Inn & Suites Nashville Franklin Cool Springs was completed in September 2019. This Franklin hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 4 levels
  • Built in 1999
  • Full breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Nashville Franklin Cool Springs offers 65 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Franklin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 25 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Cool Springs Inn
  • Country Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs
  • Country Inn Carlson Franklin/Cool Springs Franklin
  • Country Carlson Franklin/Cool Springs Franklin
  • Country Inn Suites by Radisson Cool Springs TN
  • Comfort Inn & Suites Nashville Franklin Cool Springs Hotel
  • Comfort Inn & Suites Nashville Franklin Cool Springs Franklin

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.