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"Staff was well informed about what was going on in the area, they were very friendly as well. Facility was in a great location but a little old. The b ... " More

By a verified traveler on Sun 26 Nov 2017

Hotel Description

Family-friendly stay near Napa Valley Wine Train

City center stay

Within a 15-minute walk of this Downtown Napa hotel, you'll find Napa Valley Wine Train and Oxbow Public Market. Uptown Theater and Quent Cordair Fine Art Gallery are also within half a mile (1 km).

Family-friendly fun

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Families will appreciate the bowling alley and picnic area. Business travelers can take advantage of the 24-hour business center.

Free Internet, Smart TVs

The 45 guestrooms offer free WiFi and free wired Internet, Smart TVs with cable channels, and hydromassage showerheads. Coffee/tea makers, hair dryers, and safes are also available.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$127* Per night/room Nov 10 - Nov 11

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Napa Valley Hotel & Suites ratings based on 29 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Napa Valley Hotel & Suites

Everyone (7) Family (1)
4 out of 5

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 17, 2019 by Margarita

Thank you for taking the time to give us a review. We hope you enjoyed Napa! We look forward to seeing you again soon. Warm regards, Margarita

2 out of 5
The location is excellent. That's the only good thing we can say about this place. Upon entering the first room given to us we were greeted by the handyman who was in the process of painting the bathroom. After being given another room we noticed that the cleanliness of the place was not very good. The carpets were not vacumed. The the toilet seat was dirty. The bed sheets had stains on them and felt rough and warn. The mattress was sagging and uncomfortable. The TV reception was lowsy. The air conditioning controls did not work. The ownership obviously does not reinvest anything back into the property. We will not being staying here again and I do not recomend. I did not expext the Ritz, but for $251 per night we expect cleanliness as a minum.

Posted by , from Sacramento on Jun 15, 2019

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Comment from Hotel Management

Jun 16, 2019 by Maria

Good morning Rich, We are glad to know you enjoyed our location. However, we do apologize about the inconveniences that hindered your stay. We try our best to keep everything to it's peak perfection as to why our maintenance man was retouching up the room. It is a complete surprise to us as to why you didn't seem to think the room was up to par. As we do have a professional carpet cleaner come and clean the carpets, our sheets/linen are professionally cleaned, we have our housekeepers clean the rooms , and then we have an inspectress that makes sure each and every room is up to it's peak perfection. We check everything including the a.c and television before the next guests arrival to the room. If there was issues about the t.v. you could've gave a call to the front desk and one of our team members would've been more then happy to try to help you fix that. We are so sorry that this time around we didn't exceed your expectations. We hope that the next time you do stay with us we make your experience the one to remember.

2 out of 5
Outside the place looks decent, inside the rooms was extremely disappointing. The decor was horrible, neither lamps worked, outlets hanging out of the wall. Overall, poorly maintained, in need of remodeling

Posted by on May 19, 2019

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Comment from Hotel Management

May 22, 2019 by Maria

I am so sorry you didn't enjoy your stay. Unfortunately, you wrote this anonymously so we are unsure of which room you are referring to . We have recently updated all of our rooms to new LED light dimmers, new paint, beds, etc. We have remodeled all of our rooms as to why I am a bit confused as to what about the room you seem to find outdated. Please give us a call at the hotel to further discuss.

5 out of 5
Gary and staff are super nice, accommodating and refreshing to be around... had a great stay and felt very welcomed! Thank you, Nena:)

Posted by on May 14, 2019

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Comment from Hotel Management

May 16, 2019 by Maria

Thank you so much for leaving us a review. We are so happy to hear that Gary was an amazing host. We would love to see you again.

3 out of 5
The staff was friendly, caring and seemed to really enjoy working there. I was there on business so it was for one night. A good budget conscious decision. Needed a refurbishment and better pillows

Posted by on Apr 29, 2018

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3 out of 5
Staff was well informed about what was going on in the area, they were very friendly as well. Facility was in a great location but a little old. The bathroom was nicely updated.

Posted by , from washington STATE on Nov 26, 2017

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2 out of 5

Not Great

Selected this hotel due to cost. If you need somewhere affordable to stay, this hotel is a decent option. However, it is not great. Our room was not cleaned even after we went to the front desk to specifically ask for cleaning service. On Saturday night it was so loud at 11pm that I had to call the front desk. There were people playing loud music, a dog barking incessantly, and people dancing/jumping around in the room above us. We did receive very prompt help when we called for clean towels (since room was not cleaned). Pricey for the quality. On par with a Motel 6 or an older Travelodge.

Posted by on Jun 27, 2016

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3 out of 5

Hotel decent for price, staff disappointing

Pros: The rooms were clean.
I arrived two hours prior to 3pm check in time and the woman behind the desk was rude and abrasive in both of my interactions with her. When I was finally able to check in after my event, the woman working the front desk at that point was a delight! Very nice and accommodating. The gentleman working the front desk the next morning upon checkout was nice enough but when I said I would like to check out he simply said "OK" as if that was all he needed to know. I had to request the receipt.

Posted by , from Sacramento, CA on May 3, 2016

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3 out of 5
Sink was clogged in our room and the tub jets looked pretty dirty.

Posted by on Jul 28, 2015

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1 out of 5

The rooms are nothing like pictured. I got my mother a room for my wedding and was mortified when we checked her in.

Pros: Free Internet
The room was not anything like it is in the pictures. we were told that we were getting a multi room suite. What we got was a room barely large enough for the beds and the table that held the 1990 square box TV that only got 9 channels that barely came in. The shower head was poorly attached so the water shot straight up to the ceiling. We couldn't call the desk about it because the phone didn't work. When we told the desk about the shower they gave us the room key to another room and told us to shower in there. Bottom line it wasn't what it was advertised to be or worth the money spent on it.

Posted by , from San Francisco, CA, USA on Mar 26, 2012

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About the Napa Valley Hotel & Suites

Location 853 Coombs St, Napa, CA 94559

Property Features

WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1200 square feet (111 square meters). An outdoor pool, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Napa Valley Hotel & Suites. Limited free parking is available on a first-come, first-served basis. This Napa hotel is smoke free.

  • 1 building
  • 45 guestrooms or units
  • 3 levels
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Napa, CA (APC-Napa Valley) (11 km / 6.9 mi)
  • Parking: Free self parking

Room Amenities

Napa Valley Hotel & Suites offers 45 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 43-inch Smart televisions come with premium cable channels. Bathrooms include hydromassage showerheads, complimentary toiletries, and hair dryers. This Napa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Smart television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bowling alley on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6 PM

Special check-in instructions:

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Hotel Names

  • 3 Palms Hotel Napa Valley
  • 3 Palms Napa Valley
  • 3 Palms Napa Valley Hotel
  • Napa Valley & Suites Napa
  • Napa Valley Hotel & Suites Napa
  • Napa Valley Hotel & Suites Hotel
  • Napa Valley Hotel & Suites Hotel Napa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Napa-Hotels-Napa-Valley-Hotel-&-Suites.h14320-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.