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42.0% Based on 66 reviews TripAdvisor Traveler Rating 3 out of 5

Hotel Description

4-star hotel near University of Nairobi, connected to a shopping center

Close to shopping

You'll be steps from Diamond Plaza II and within a 15-minute walk of Aga Khan University Nairobi. University of Nairobi and Nairobi National Museum are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the indoor pool and perks like free self parking.

Free Internet, iPod docks

The 39 soundproofed guestrooms offer free WiFi and free wired Internet, as well as iPod docks. LCD TVs come with satellite channels, and other amenities include 24-hour room service and refrigerators.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$74 per night

Executive Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Master Suite

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

42.0% of guests recommend out of 66 reviews

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Property Features

Cloud Hotel & Suites offers its guests an indoor pool, an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. The business-friendly Cloud Hotel & Suites also features concierge services, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle (available on request) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Nairobi hotel.

  • 39 guestrooms or units
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Nairobi (NBO-Jomo Kenyatta Intl.) (20.6 km / 12.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cloud Hotel & Suites offers 39 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Nairobi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Safari nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby

Spa Services

  • Deep tissue massage
  • Aromatherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request during limited hours. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 9 per person (approximately)
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cloud Hotel Nairobi
  • Cloud Nairobi

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.