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"The ice machines were way too far away. Very inconvenient. We had many natts in our room. Tp roll empty. " More

By a verified traveler on Sun 29 Aug 2021

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Hotel Description

Enjoy the indoor pool at this Muskegon hotel

In Muskegon

Within 6 miles (10 km) of this hotel, you'll find Lake Michigan and Lake Express Ferry Terminal. Hackley and Hume Historic Site and USS LST 393 are also within 6 miles (10 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$61* Per night/room Sep 13 - Sep 14

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Clarion Inn & Suites ratings based on 10 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Clarion Inn & Suites

Everyone (2) Couples (1) Family (5)
2 out of 5
The hotel was dirty, there was no ice machine, the bathroom door was broken, the floor was dirty, the headboard falling apart, there was fighting at 5am right outside of our window. Luckily we were only there to actually sleep and got out as soon as we could in the morning!

Posted by on Jul 4, 2022

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Comment from Hotel Management

Jul 5, 2022 by Guest Relations Specialist

Hi there, Victoria. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation. Rest assured that this will not be taken lightly and will consider this in re-evaluating our hospitality and services to offer all our guests a very comfortable and safe stay with us.

1 out of 5
My goodness, its in a bad neighborhood. With people who look like they are on drugs or drinking in yhe parking lot. Just didnt look safe. The hotel is a weird shade of blue not like the pic online. Just not a safe looking area at all. I was afraid to get out of my car.

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 7, 2021 by Manager

I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

3 out of 5
The ice machines were way too far away. Very inconvenient. We had many natts in our room. Tp roll empty.

Posted by on Aug 29, 2021

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Comment from Hotel Management

Aug 29, 2021 by Manager

We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

1 out of 5

Posted by , from SAN ANTONIO on Aug 26, 2021

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Comment from Hotel Management

Nov 25, 2021 by Manager

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

1 out of 5
Looks nothing like the pictures on line and was definitely not worth the money i spent on it! Check in time was 3pm and when we arrived at 4pm the room was not ready. Mold all over the bathroom ceiling! Absolutely disgusting! Overall i was extremely disappointed with the place and will bot be returning.

Posted by on Aug 9, 2021

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Comment from Hotel Management

Aug 10, 2021 by Manager

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

3 out of 5
Not a very clean area. Definitely needs some upgrades. Will not stay again. Nit worth what I paid.

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 8, 2021 by Manager

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

1 out of 5
I was totally deceived regarding this hotel, starting with the address. The hotel is actually located in Muskegon Heights, which is one of the poorest and most crime-infested cities in West Michigan. There were people smoking pot and drinking 40-ounce beers in the parking lot. The staff was rude and unprofessional and there were dogs behind the concierge desk. The interior of the hotel was NOT what was represented in the photos on Travelocity. That hotel had probably not had a renovation in 35 years. Other than the TV, fridge and microwave, everything else in the room was vintage 1986. All of this, and I paid more for this pitiful hotel stay than I have for other stays at hotels in much nicer areas and in much nicer conditions. I will NEVER book with Travelocity again.

Posted by on Aug 5, 2021

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Comment from Hotel Management

Aug 20, 2021 by Manager

Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

5 out of 5
Do better

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 21, 2021 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

5 out of 5
No breakfast

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 19, 2021 by Manager

Thank you so much for the incredible rating. We look forward to your next visit!

1 out of 5
This hotel needs to be closed to the public until it is cleaned and remodeled. Starting with the parking lot, then the lobby and the carpets in the hallways and guest rooms a complete shame and disappointment!

Posted by , from Detroit on Jul 18, 2020

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Comment from Hotel Management

Jan 15, 2021 by Manager

We appreciate the time you have taken to bring to our attention your feedback with regards to our parking. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

Property Features

Clarion Inn & Suites offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi and wired Internet. There's an onsite business center. The business-friendly Clarion Inn & Suites also features coffee/tea in a common area, complimentary newspapers in the lobby, and express check-in. Self parking is free. This Muskegon hotel is smoke free.

  • 127 guestrooms or units
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi

Internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Clarion Inn & Suites offers 127 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Maximum 1 per room (weight limit: 15 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Carte Blanche, and debit cards. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Credit card pre-authorization
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Days Inn Wyndham Muskegon Hotel Muskegon Heights
  • Days Inn Wyndham Muskegon Hotel
  • Days Inn Wyndham Muskegon Muskegon Heights
  • Days Inn Wyndham Muskegon
  • Red Roof Inn & Suites Muskegon Heights Hotel Muskegon Heights
  • Red Roof Inn And Suites Muskegon Heights
  • Days Inn By Wyndham Muskegon Muskegon County
  • Clarion Inn & Suites Hotel
  • Days Inn by Wyndham Muskegon
  • Clarion Inn & Suites Muskegon
  • Clarion Inn & Suites Hotel Muskegon
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.