2/10 Terrible
Juan E., Lake Worth
19 jul. 2025
No le gustó: Limpieza
Misleading Listing and Unsafe Conditions – Disappointing Stay
We booked this home weeks in advance while I was traveling for work, hoping to give my family a comfortable stay. After an 11-hour drive from Florida, we arrived around 9 p.m. and were immediately hit with a strong mildew odor. The house looked and smelled unclean—hair on the beds, dust in multiple areas, dirty bathrooms, and a filthy fridge (even hair in the freezer). The sheets were stained, and it was clear the home hadn’t been properly maintained. The next morning, we saw more signs of neglect: mildew on the patio, broken outdoor furniture, and a hazardous deck with exposed nails and rotting wood—unsafe for my son to fish from, which was one of our main reasons for booking. The home only had seating for four people, far from what was advertised. I contacted the owner right away. He acknowledged the issues and offered a partial refund of the cleaning fee and agreed to refund the unused nights if we left the next day. We cleaned up and left as agreed, but then he reversed course and charged us for the full stay. This was extremely disappointing and dishonest. We spent hours trying to resolve the matter with VRBO. The listing did not match reality, and our experience was far from the relaxing trip we had planned.
Juan E.
Se hospedó 1 noche en julio de 2025