See all properties

Embassy Suites by Hilton at Hot Springs Convention Center

3.5 star property
3.5-star hotel near Hot Springs Convention Center

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton at Hot Springs Convention Center

Lobby
Indoor pool
55-inch Smart TV with cable channels, Netflix, streaming services
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service

Explore the area

Map
400 Convention Blvd, Hot Springs, AR, 71901
  • Hot Springs Convention Center
    ‪1 min walk‬
  • Bathhouse Row
    ‪8 min walk‬
  • Magic Springs and Crystal Falls
    ‪4 min drive‬
  • Hot Springs, AR (HOT-Memorial Field)
    ‪7 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Double Beds, Non Smoking

  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Double Beds, Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, Two Double Beds, Non-Smoking

  • 497 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Suite One King and One Sofa Bed Non-Smoking

  • 497 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Room, 2 Queen Beds, Corner

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite One King and One Sofa Bed Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Deluxe Suite One King and One Sofa Bed Corner

  • 616 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

  • 497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

  • 497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

  • 1334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Executive Suite, 1 King Bed, Non Smoking

  • 616 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non-Smoking, Accessible

  • 497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Standard Suite Two Double and One Sofa Bed Non-Smoking

  • 497 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

About the neighborhood

Hot Springs

City center stay.You'll be steps from Hot Springs Convention Center and within a 10-minute walk of Hot Springs National Park with a stay at this Downtown hotel. Also, Bathhouse Row is within half a mile (1 km) and Magic Springs and Crystal Falls is within 3 miles (5 km).

What's nearby

  • Hot Springs Convention Center - 1 min walk - 0.0 miles
  • Hot Springs National Park - 5 min walk - 0.3 miles
  • Bathhouse Row - 8 min walk - 0.5 miles
  • Magic Springs and Crystal Falls - 4 min drive - 2.5 miles
  • Oaklawn Racing Casino Resort - 5 min drive - 2.9 miles

Getting around

  • Malvern Station - 30 min drive
  • Clinton National Airport Airport (LIT) - 63 min drive

Restaurants

  • ‪McDonald's - ‬12 min walk
  • ‪Arlington Lobby Cafe - ‬16 min walk
  • ‪Pho Hoang My Vietnam N - ‬11 min walk
  • ‪Hot Springs Mountain Tower - ‬7 min drive
  • ‪501 Prime - ‬11 min walk

About this property

Embassy Suites by Hilton at Hot Springs Convention Center

3.5-star hotel near Hot Springs Convention Center
Embassy Suites by Hilton at Hot Springs Convention Center offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee.

Event space at this hotel measures 8400 square feet (780 square meters) and includes conference space. The business-friendly Embassy Suites by Hilton at Hot Springs Convention Center also features gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton at Hot Springs Convention Center was completed in April 2025.

This 3.5-star Hot Springs hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 8400 sq ft of conference space
  • 780 sq m of conference space
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton at Hot Springs Convention Center offers 246 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations are furnished with double sofa beds and dining tables. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Double Queen Room 1 | Living area | 49-inch flat-screen TV with satellite channels, TV

The Hotel Hot Springs

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,785 reviews
$119 nightly
The price is $136
Jun 11 - Jun 12
Total includes taxes and fees
The Hotel Hot Springs

Property amenities

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Uncovered self parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hilton Hot Springs Hotel
Embassy Suites Hilton Hot Springs
Embassy Suites by Hilton Hot Springs Hotel Spa
Embassy Suites by Hilton at Hot Springs Convention Center Hotel

Frequently asked questions

How close is Embassy Suites by Hilton at Hot Springs Convention Center to the airport?

Embassy Suites by Hilton at Hot Springs Convention Center is 4.5 mi (12-min drive) away from the Hot Springs, AR (HOT-Memorial Field) airport, the closest popular airport to the property.

How much does it cost to stay at Embassy Suites by Hilton at Hot Springs Convention Center?

As of Jun 1, 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton at Hot Springs Convention Center on Jun 29, 2025 start from $109.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Embassy Suites by Hilton at Hot Springs Convention Center have an airport shuttle?

Airport shuttle services are not available at Embassy Suites by Hilton at Hot Springs Convention Center.

How close is Embassy Suites by Hilton at Hot Springs Convention Center to the beach?

This hotel is 18.2 mi (29-min drive) from De Soto Beach.

Does Embassy Suites by Hilton at Hot Springs Convention Center offer free breakfast?

Embassy Suites by Hilton at Hot Springs Convention Center offers free full breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Embassy Suites by Hilton at Hot Springs Convention Center?

No, there is no casino at this hotel, but Oaklawn Racing Casino Resort (4-min drive) is nearby.

What time is check-in at Embassy Suites by Hilton at Hot Springs Convention Center?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Embassy Suites by Hilton at Hot Springs Convention Center?

Free parking is not available at this hotel. Self parking is available for USD 10.00 per day, and valet parking for USD 20.00 per day.

Does Embassy Suites by Hilton at Hot Springs Convention Center have a pool?

Embassy Suites by Hilton at Hot Springs Convention Center features an indoor pool. Guests can enjoy pool access from 6 AM to midnight.

Does Embassy Suites by Hilton at Hot Springs Convention Center have a restaurant?

Yes, there is a restaurant on site.

Does Embassy Suites by Hilton at Hot Springs Convention Center have a spa?

There are no spa services available at this hotel.

How close is Embassy Suites by Hilton at Hot Springs Convention Center to downtown Hot Springs?

Embassy Suites by Hilton at Hot Springs Convention Center is 0.6 mi away from Hot Springs.

Embassy Suites by Hilton at Hot Springs Convention Center Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 606 out of 1126 reviews
Rating 8 - Good. 236 out of 1126 reviews
Rating 6 - Okay. 137 out of 1126 reviews
Rating 4 - Poor. 71 out of 1126 reviews
Rating 2 - Terrible. 76 out of 1126 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Carrol

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
first of all, I was not aware that the property was undergoing a total renovation. when we arrived, our TV was not connected. Our room was never cleaned, we had to call down for clean towels to be brought to our room. on the second night of our stay, when I got ready to take a shower there was no water to our room. there was a pipe broken. I went to bed without a shower, and I have no idea when the water was turned back on. this was the worst stay at a Hilton I've ever experienced.
Stayed 2 nights in Mar 2025

6/10 Okay

Abigail

Property under construction which is understandable and appreciated but the omelette cook seemed annoyed that he had to make eggs for us.
Stayed 1 night in Mar 2025

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware the entire property was under construction. Very loud construction noise, room was never cool. Room was very dated and unclean. Only positive was the room was large. Went for my birthday celebration and was extremely disappointed and was definitely not worth the cost of the 2 night stay. If given the option through Expedia I would have asked to cancel and refund and stay at another hotel. I have more to say but will address all my disappointments for the corporate office.
Stayed 2 nights in Feb 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
Hotel under extensive renovation.
Stayed 2 nights in Feb 2025

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities
So we recently stayed at your location, to start of, when we checked in the lady in charge was not courteous at all, when we arrived the door was locked and we even thought we where in the wrong place cause we saw a lot of construction getting done. so the lady came and opened the door did not greet or excused the mess, she just asked for an ID an my credit card, didn't explain anything about our stay such as where the room was, where the elevator was etc. We stayed because the reservation was already made and we dont like to be annoying but the noise every morning was just to loud Making our mornings uncomfortable. I wish i had known the place was in renovation status and i would've gonne somewhere else, i would've expected the price to be cheaper for the inconvenience.
Stayed 3 nights in Feb 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect place to stay for our first night in CR. Breakfast was quite good with a lot of options.
Stayed 1 night in Dec 2024

10/10 Excellent

Alex, Lonoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s real nice
Stayed 1 night in Feb 2025

10/10 Excellent

Manford

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Doing remodeling in lobby.
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Haisces

Liked: Staff & service, property conditions & facilities
Great Location, close to the downtown, restaurant and attractions, the staff are son helpful and friendly.
Stayed 1 night in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, great price

The hotel was undergoing major renovations but that did not bother us much, given the great rate we got. Only complaint was there was only a half a roll of toiler paper in the room. This was fixed as soon as we notified someone.
Stayed 1 night in Feb 2025

8/10 Good

Buddy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remodeling

Only good on some areas- they are going through a complete remodel so not at their normal service level. It will be beautiful once it’s done I’m sure!!
Stayed 1 night in Feb 2025

4/10 Poor

amber

Stayed 1 night in Feb 2025

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Tracen, Hot Springs

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under a total renovation and construction. 9 th floor rooms were only available. I woke up to noise , no water so I couldn’t shower or brush my teeth and everyone who complained before me were compensated a free room or full refund. I was only offered 10,000 Hilton reward points because I got my room through Expedia. I was treated as if my business staying there was less than anyone else. I deserved the same compensation for my room as everyone else and was told I would be and never got a call or compensation from front desk named Lindsey. If a fire happened on 9 floor that day the fire sprinklers would not have worked and that should be against the law and reported. They still have time to compensate me in full for a free stay or at least 300000 reward points to my Hilton honors rewards for Tracen Lawson stay 02/02/25 to 02/03/25. That’s the decent and respectful thing to do for all who stayed and woke up unable to shower or brush teeth for the rest of our stay we paid for services but it was not rendered.
Stayed 1 night in Feb 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2025

4/10 Poor

Shauna

Traveled with group
We were unaware that the hotel was under major construction and it was pretty rough for the price. We also were sent to a room on the 3rd floor first and it smelled like smoke horribly, they did give us a new room, but the TV didn't work and it was really cold because there was no carpets anywhere on the hotel itself. They were doing the normal amenities but they were not the quality we are used too.
Stayed 2 nights in Jan 2025

6/10 Okay

Eric

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room not quiet. First room smell like cigarette smoke but staff switched rooms quickly. Major renovation construction that was not disclosed at booking.
Stayed 2 nights in Jan 2025

8/10 Good

LaShayla D

Stayed 1 night in Jan 2025

2/10 Terrible

Susie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Bad convention 2025

My son and I were there for state beta convention and we were very disappointed. The room smelled bad. There was no linens for the hideaway bed. They don't have plastic shower liners so water ended up everywhere. Breakfast was good but the man in the restaurant was rude and yelled at our beta students when they were trying to help clean up their tables.
Stayed 2 nights in Jan 2025

10/10 Excellent

Allie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

junmo

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite surprised upon arriving at the hotel to find that there was significant construction taking place inside. There had been no prior notification about this, which caught me off guard. Secondly, the room I had reserved was unavailable, and I was given a room with double beds instead of a queen bed as initially booked. Again, there was no prior notice about this change. While I was offered a same-day coupon for one appetizer (worth approximately $20) at the hotel restaurant as compensation, I am unsure about the price difference between the rooms. Upon entering the assigned room, I found it to be in extremely poor condition, with old furniture, dirty floors, and an unclean bathroom. Due to these issues, I requested to cancel the second night of my stay and receive a refund, but I was informed that this was not possible since the reservation was made through Expedia. During my stay, I repeatedly encountered cockroaches in the bathroom, which I had to deal with myself. This made the stay even more unpleasant. Lastly, upon checking out, I requested a receipt but was told it could not be provided as the booking was made through Expedia.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shelia

Stayed 1 night in Jan 2025

10/10 Excellent

Sasan, Plano

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the core places.
Stayed 2 nights in Dec 2024

8/10 Good

Prakash

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Stayed 1 night in Jan 2025