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"Excellent customer service at check in " More

By a verified traveler on Thu 13 Jan 2022

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Hotel Description

3-star hotel near West Virginia University

In shopping district

You'll find Mon Health Medical Park and West Virginia University Hospital within 2 miles (3 km) of this hotel. Ruby Memorial Hospital and Mylan Puskar Stadium are also within 2 miles (3 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the gym and perks like free self parking.

Room, 2 Queen Beds (Evolution)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$106* Per night/room Sep 4 - Sep 5

Room, 1 King Bed (Evolution)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Morgantown ratings based on 20 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Morgantown

Everyone (6) Couples (1) Family (7)
5 out of 5

Posted by on Apr 19, 2022

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5 out of 5
Excellent customer service at check in

Posted by on Jan 13, 2022

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Comment from Hotel Management

Jan 13, 2022 by HGI

Thank you for taking time to share some feedback with us. We hope you continue to stay with us when you travel to the Morgantown area!

1 out of 5
Do not stay here. The guest service representative named Mallory was extremely rude and disrespectful. She charged us for a room that we did not book and when we questioned the accommodations, she responded by saying the hotel purposefully overbooked the hotel and did not have a room available. When I asked to speak to a manager after she declined to issue a refund, she smirked and responded that we had “booked through a 3rd party and she would not be able to help us”. Upon calling for the manager the next day, I spoke to the manager, Jolene, we were again told they would not issue a refund for overbooking the hotel and she hung up. This dishonest practice by Hilton Hotels and their employees is a disgrace to the brand.

Posted by on Nov 26, 2021

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Comment from Hotel Management

Nov 27, 2021 by HGI

Thank you for taking time out of your day to share some feedback with us. We apologize about any confusion. Anything that is booked through a third party can't be altered in our computer system, so any changes or requests must go through the third party.

5 out of 5

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 18, 2021 by HGI

Thank you for sharing your thoughts about your most recent stay at our hotel! We are excited to hear you enjoyed your time with us!

5 out of 5
Clean and comfortable with a nice indoor pool and jacuzzi. Checkin was quick.

Posted by on Jul 3, 2021

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Comment from Hotel Management

Jul 4, 2021 by Hilton Garden Inn

Thank you for sharing your thoughts about our property! We hope you continue to stay with us when you travel to Morgantown!

4 out of 5
Great hotel. Was disappointed that breakfast wasn’t complimentary. 8.95 per breakfast isn’t complimentary. Other than that we loved the hotel. Pool area was clean and temperature controlled well.

Posted by on May 22, 2021

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Comment from Hotel Management

May 23, 2021 by zp

Thank you for taking a moment to share your experience. I am happy to hear you enjoyed your time with us. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 7, 2020 by Zac

Thank you for taking time out of your busy holiday weekend to review our property! We hope you enjoyed it and come back and visit next time you are coming through Morgantown!

5 out of 5
It was a great stay. The room was clean and the staff was helpful and pleasant. The price was just right. Wish the same rate was offered for football game accommodations.

Posted by on Dec 24, 2019

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Comment from Hotel Management

Jan 6, 2020 by Zack K

Thank you for your response! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back in the future.

5 out of 5
Excellent service and amenities. I would recommend this hotel and location to friends and relatives.

Posted by on Oct 19, 2019

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Comment from Hotel Management

Nov 26, 2019 by Zack K

Thank you for taking a moment to share your experience. I am happy to hear you found our service and amenities to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

3 out of 5
Mold in the shower, told staff about the problem, they did not correct or clean.

Posted by on Aug 30, 2019

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Property Features

Hilton Garden Inn Morgantown offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. The business-friendly Hilton Garden Inn Morgantown also features a picnic area, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available on request). Self parking is free. This 3-star Morgantown hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 5 levels
  • Built in 2009
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Morgantown offers 118 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Guests can surf the web using the complimentary wired and wireless Internet access. 37-inch flat-screen televisions come with cable channels and pay movies. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

Great American Grill - This restaurant specializes in American cuisine and serves breakfast and dinner.

Pavilion Pantry - This café specializes in American cuisine and serves light fare only.

Pavilion Lounge - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hilton Garden Inn Morgantown offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 10.95 per person (approximately)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Morgantown
  • Hilton Garden Inn Morgantown
  • Morgantown Hilton Garden Inn
  • Hilton Garden Inn Morgantown Hotel
  • Hilton Garn Inn Morgantown
  • Hilton Garden Inn Morgantown Hotel Morgantown
  • Hilton Morgantown Morgantown
  • Hilton Garden Inn Morgantown Hotel
  • Hilton Garden Inn Morgantown Morgantown
  • Hilton Garden Inn Morgantown Hotel Morgantown

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.