2/10 Terrible
Melani
Traveled with family
Jul 22, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible, terrible, terrible, all around do NOT book here even if it was the last place in MTL.
This place is less “boutique hotel” and more “crime scene with Wi-Fi.”
Let’s start with the ambiance: we opened the door and were immediately slapped in the face by the ghost of many cigarettes. Nothing says “relaxing getaway” like eau de ashtray.
The AC? Oh, it works-if your idea of climate control involves a steady leak that turns your room into a Slip ’N Slide. We had to use a pot and two out of 6 towels to deal with the constant mess. Broken toaster, which was reported and they did nothing about it.
Towels, you only get max 6 for your entire stay, of which we burned 2 to managed the AC leak. Then we were told we could get more but they never bothered to drop them off, so I either had to wait 30min for towels or go upstairs to a different unit to get more myself.
The washroom, smelled of sewage the entire time we were there, and the complete absence of hand soap and hand towels.
But the real highlight? The staff! Equal parts untrained and unhinged. Mention a problem and they morph into yelling banshees. Ever been scolded for politely asking about water damage? I have. I continuously asked about compensation for all the issues and disruption and they told me I would have to wait until Monday post our stay to find out.
I am still waiting for a response but based on others reviews I might not get it.
Bottom line, this is a horrible place and not worth all the hassle.
Melani
Stayed 3 nights in Jul 2025
