2/10 Terrible
Roberto Baez,, Riverview
Traveled with family
Oct 22, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
am writing to formally express my significant disappointment with the service I received during my recent stay at your hotel from 9/10/25 to 9/13/25 in room numbers 402 & 406. My experience was well below the standard I expected from a hotel of your reputation, and I wish to bring several issues to your attention.
I selected your hotel because of the Marriott brand. This trip was important to me and my family as we were in Montgomery to attend my son's graduation for Air Force Officer Training School.
The day we arrived,and when we went to our room and as soon as we opened the door, the smell of chlorine/bleach was overpowering. My wife's eyes started to water immediately as it was very strong. Both rooms had the overpowering smell.
We made a comment to the front desk which was dismissed. We turned on the vents and left the property for a couple hours to attend family event at Maxwell AFB.
When we returned, we noticed construction workers openly drinking alcohol in the parking lot. We went upstairs to the room and the smell had not gone away.
These are the conditions we found in the room:
1. The bathroom was not fully clean.
2. The toilet was rocking back and forth when you sat on it.
3. Mold and mildew in the shower corners.
4. Wall tiles missing by the shower.
5. Wallpaper pealing off walls.
6. The shower pan had hallow spots underneath and when I walked on it, it felt like you tilted to one side almost losing your balance.
7. Chemical bottles with no labels
Roberto Baez,
Stayed 3 nights in Sep 2025