2/10 Terrible
Madeline
Traveled with family
Nov 24, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most horrible property we have ever experienced. This place should be closed down and inspected by authorities.
There was no one on the property to check us in, we never received any codes for our rooms, no communication was forwarded to us prior to check in, got locked in once we entered the gate as we did not have a code to get out. The contact telephone number was out of service.
Once we contacted Expedia, even they were left speechless and struggled to help us to get out. All in all, we were frightened as there was no one there to help us. It was dark in a middle of a field with wild animals making sound usWith Gods grace we found a pamphlet on a ground that had some hotel information, and a code for the gate. Thankful we did not have to call the police and were able to leave at 11 pm.
There was no other hotels available in the area that had availability so we had to drive back to Florence to our original hotel.
Our trip got altered, we didn’t get to go to the hot springs and lost our tickets for the spa as we were way to tired (getting in to our original hotel in Florence at 2 am) travel back the next day. The most upsetting thing was, that our parents who are 76 and 80 had to stay in bed next day to recover from this ordeal.
We truly hope that this property gets investigated so that no one else has to experience what we did.
Our over all vacation ended up not being what we wanted and we came back home with a very bad image of that part of Italy.
Madeline
Stayed 1 night in Nov 2024
