2/10 Terrible
Javier
Viaje en pareja
13 mar. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Let me tell you, I left Honduras that day and we had a nightmare on the flight because was delay twice and when we got to Miami the only thing my wife and I was to get some rest and for my surprise when I got to the hotel they didn’t have any room available even though I reserve that night. The lady from the front desk try her best to accommodate us in another hotel in downtown Miami but when got there I had a voucher from the hotel in a value of $1,200 but they didn’t take that as a payment because it needed to show the credit card that paid for that voucher so we call many times to the hotel and nobody answered then we drove back like 40 minutes again on that Saturday night and the lady from the front desk call to the hotel we went to and they arranged everything for me to go back but I was so so so tired that I was very sad, mad and very disappointed at the same time. And also very disappointed about the service from the hotel.