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Hotel Chelsea, a South Beach Group Hotel

3-star property
944 Washington Ave, Miami Beach, FL 1-855-201-7819
2.7 out of 5
See all 6 travelocity Reviews

"Cute, smaller hotel. They got us checked into our room early which was great. Front desk staff was very friendly. There is also free drinks and the ho ... " More

By a verified traveler on Wed 11 May 2016

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Hotel Description

3-star boutique hotel near Ocean Drive

Oceanside stay

At this South Beach hotel, you'll be well placed to visit Ocean Drive and Collins Avenue Shopping Area, both within a 5-minute walk. Also, Miami Beach Boardwalk is within half a mile (1 km) and PortMiami is within 2 miles (3 km).

Restaurant, terrace

This hotel features a restaurant, free WiFi in public areas, and a terrace. A snack bar/deli, a computer station, and concierge services are also on offer.

2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$138* Per night/room Feb 6 - Feb 7

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Chelsea, a South Beach Group Hotel ratings based on 6 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Chelsea, a South Beach Group Hotel

Everyone (6)
2 out of 5
The Chelsea Hotel was in the right location and it was clean and neat but the experience was ruined by the loud gangster rap that was being played in the hotels bar/lobby/patio area at all hours of the day and night. We heard this loud music several times and were stunned that the hotel staff would allow this vulgar music to be played thru the hotels entertainment center. We had to call down to the front desk at approx. 1:30am one night to request that they turn down the volume. I was shocked to hear the "N' word and the "F" bomb being blared across the speakers. I will not be going back and will not recommend this hotel.

Posted by , from MD on Jun 25, 2018

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Comment from Hotel Management

Jun 29, 2018 by TM, Guest Relations

Hi Robert. Thank you for sharing your review. Our sincerest apologies if this was your experience. We will address this with the staff for further clarification. Please consider us again where we can improve your stay.

1 out of 5

We were moved to another hotel...

The hotel website stated they have free airport shuttle service. Actually they have a shuttle that drops you off at another hotel and you have to walk to Hotel Chelsea. That's false advertising. They should say free airport shuttle service to a nearby hotel. When we arrived to the hotel around 10:30 pm, we were told we were upgraded to one of their sister hotels a block away. The one upgrade was 2 queen size beds instead of 2 double beds at Hotel Chelsea. At that time of night we had to walk to the Whitelaw Hotel with our luggage. But our experience at the Whitelaw Hotel was no better. We had to repeatedly ask for towels and it would take them hours to deliver them to our room. They never cleaned our room for the 2 days we were there. I would give Whitelaw Hotel a 1 star and that's because of the 2 queen bed. But Hotel Chelsea would get a zero because they shipped us off to another hotel.

Posted by on Apr 26, 2017

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1 out of 5

Terrible Room, Terrible Service, Terrible Staffs

Pros: Nothing
Cons: Staff attitude, room service, room condition, don't cheat customers on extra charge, noise control
This hotel is totally terrible, and the pictures are deceivable! The hotel doesn't look as nice as in the pics at all, the actual hotel is much worse. it's very old, very dirty, one of the worst things is that this hotel is very noisy--it allows customers to play very loud party music in the room, and the noise insulation of the rooms are terrible. the most terrible thing is you cannot report this kind customers who make this loud noise which cannot allow you to sleep, to the hotel. The hotel won't help you away from this loud noise, they won't tell the customers not to play music because this hotel cheats by writing very small letters on its page which can barely be noticed by customers that "Quiet/Non-noisy room is not guaranteed". If I had seen this sentence before, I would never book this hotel. But they write this sentence to very small which cannot be noticed at all. Bad hotel. Another thing angers me is that they charge me extra resort fee without letting me know. I prepaid everything before I went to the hotel but they charged me extra resort fee including taxes which I had paid before online again without telling me. They never gave me any receipt and i won't find it out until they didn't return my deposit fee $100 and call them. But the staffs' attitude is terrible. He sent me to another department but the other department let me call a number which never answer my phone. When I call back again, the hotel never answer my phone no matter how many calls I make.

Posted by on Mar 23, 2017

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4 out of 5

Cute boutique hotel

Pros: Location and small size.
Cons: The bar didn't open until 4pm and a shuttle from the airport was only available once every two hours. We ended up having to take a taxi.
Location: Centrally located with lots to do
Cute, smaller hotel. They got us checked into our room early which was great. Front desk staff was very friendly. There is also free drinks and the hotel bar everyday from 7-8pm which is a bonus!(make sure to tip your bartender). Rooms are small, but modern. Comfortable beds. Hotel has a great location only two blocks from the beach/ocean!

Posted by , from Grand Rapids, MI on May 11, 2016

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4 out of 5

Nice location close to everything. Excellent staff

Josh was excellent, Breakfast excellent really enjoyed out stay..

Posted by on Oct 5, 2015

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4 out of 5

Stylish rooms Great Location!

Pros: Location Location Location. Nice rooms. Clean. Friendly Staff. Free happy hour every night.
Cons: Check-In Process
Location: Beach is two blocks away. There's shopping, Food places, and bars near bar.
This is my second time staying at the Chelsea and while I love the hotel and its location, they could definitely work on some process improvements. For one, the check in process was terrible this time around. We waited almost two hours past check in time before actually getting the keys to our room because we kept being told the room wasn't ready. It really cut into our day so that was disappointing. The next morning breakfast was delayed because we were told the chef was running behind. Just seemed like they were late with everything this time around. The room was nice and clean but the shower sprayed everywhere and I felt assaulted by the end of my shower, lol. Besides that my parents and I enjoyed our stay. We like that they are only two blocks away from the beach, right across from food places and shopping, and the free happy hour definitely is a plus. I would stay again but they need to get it together with check-in.

Posted by , from Las Vegas on Aug 19, 2015

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About the Hotel Chelsea, a South Beach Group Hotel

Location 944 Washington Ave, Miami Beach, FL 33139

Property Features

Along with a restaurant, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the boutique Hotel Chelsea, a South Beach Group Hotel. This 3-star Miami Beach hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 3 levels
  • Built in 1936
  • Deli
  • Towels for the beach
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Hotel Chelsea, a South Beach Group Hotel offers 42 accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Plasma television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Habana Vieja - Onsite restaurant.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 per room (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chelsea Miami Beach
  • Chelsea Hotel Miami Beach
  • Hotel Chelsea Miami Beach
  • Hotel Chelsea Miami
  • Chelsea, A Group Hotel Miami
  • Hotel Chelsea, a South Beach Group Hotel Hotel
  • Hotel Chelsea, a South Beach Group Hotel Miami Beach
  • Hotel Chelsea, a South Beach Group Hotel Hotel Miami Beach

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.