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Residencia Polanco

3.0 star property
3-star hotel near Paseo de la Reforma

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Photo gallery for Residencia Polanco

Exterior
30-inch TV with cable channels
Deluxe Room (Preferential) | Room amenity
Exterior
Standard Room, 1 King Bed | Down comforters, pillowtop beds, blackout drapes, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Newton 272, Col. Chapultepec Morales, Mexico City, MDF, 10200
  • Auditorio Nacional
    ‪3 min drive‬
  • Angel of Independence Monument
    ‪3 min drive‬
  • U.S. Embassy
    ‪3 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪14 min drive‬

Room options

View all photos for Preferential Room

Preferential Room | Room amenity

Preferential Room

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Down comforters, pillowtop beds, blackout drapes, free WiFi

Standard Room, 1 King Bed

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Preferential)

Deluxe Room (Preferential) | Room amenity

Deluxe Room (Preferential)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Mexico City

Polanco stay.Your stay at this Polanco hotel places you within 2 miles (3 km) of Paseo de la Reforma and Angel of Independence Monument. Auditorio Nacional and U.S. Embassy are also within 3 miles (5 km).

What's nearby

  • Avenida Presidente Masaryk - 7 min walk - 0.4 miles
  • Chapultepec Park - 2 min drive - 1.2 miles
  • Auditorio Nacional - 3 min drive - 1.2 miles
  • Angel of Independence Monument - 3 min drive - 1.7 miles
  • U.S. Embassy - 3 min drive - 1.9 miles

Getting around

  • Polanco Station - 10 min walk
  • Mexico City Buenavista Station - 17 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪La Docena - ‬3 min walk
  • ‪Siembra Tortillería - ‬1 min walk
  • ‪SiembraTortilleria/Comedor - ‬2 min walk
  • ‪La Posada del Sancho - ‬3 min walk
  • ‪Café del Parque - ‬2 min walk

About this property

Residencia Polanco

3-star hotel near Paseo de la Reforma
Free breakfast is available. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A fitness center, tour/ticket assistance, and concierge services are also featured at Residencia Polanco. Self parking is free.

This 3-star Mexico City hotel is smoke free.

  • 1 building
  • 23 guestrooms or units
  • 4 levels
  • Built in 1997
  • Breakfast available (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
Residencia Polanco offers 23 accommodations with complimentary toiletries and blackout drapes/curtains. Pillowtop beds feature down comforters. Cable television is provided. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Living room

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free breakfast available

Things to do

  • Gym

Accessibility

  • Elevator

Room amenities

Entertainment

  • 30-inch TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service

More

  • Free local calls
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Residencia Hotel Polanco
Residencia Polanco
Residencia Polanco Hotel Mexico City
Residencia Polanco Mexico City
Residencia Polanco Hotel
Residencia Polanco Hotel
Residencia Polanco Mexico City
Residencia Polanco Hotel Mexico City

Frequently asked questions

How close is Residencia Polanco to the airport?

Residencia Polanco is 10.6 mi (34-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

Does Residencia Polanco have an airport shuttle?

Residencia Polanco offers an airport shuttle 24 hours a day, on request, for a charge.

Does Residencia Polanco offer free breakfast?

Yes, Residencia Polanco offers free breakfast.

Is there a casino at Residencia Polanco?

No, there is no casino at this hotel.

What time is check-in at Residencia Polanco?

Check-in start time: 7:00 AM; Check-in end time: 11:00 PM.

Is there free parking at Residencia Polanco?

This hotel offers free self parking.

Does Residencia Polanco have a pool?

Residencia Polanco does not have a pool.

Does Residencia Polanco have a spa?

There are no spa services available at this hotel.

How close is Residencia Polanco to downtown Mexico City?

Residencia Polanco is 3.3 mi away from Mexico City.

Residencia Polanco Reviews

Reviews

6.4
Rating 10 - Excellent. 45 out of 301 reviews
Rating 8 - Good. 84 out of 301 reviews
Rating 6 - Okay. 87 out of 301 reviews
Rating 4 - Poor. 52 out of 301 reviews
Rating 2 - Terrible. 33 out of 301 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Anyonio, Mexico City

Traveled with group
This place NO LONGER EXISTS but they have NOT brought down any of their listings. Their phone numbers DON'T work and I nonetheless got charged for reserving at this non-existent hotel!
Stayed 1 night in Oct 2020

6/10 Okay

Minda, Shelton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is a semi-apartment building - what they used to call a residential hotel. There is a nicely appointed living room, a kitchen with a microwave (needs a mini- fridge, which my room had last year), a good bedroom (with a very cranky TV), and a decent bathroom, which they have really tried to update. No AC in the summer, no heat in the winter . . . there’s a large fan for the former and an electric heater for the latter. Excellent location, fabulous service.
Stayed 1 night in Oct 2019

4/10 Poor

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed views

It's a mix of feeling toward this Hotel. I think that management don't care very much about this Hotel and the potential it has in the area. The front desk people are very nice. No A/C , Need to ask for an electric fan for the night, the bed sheet was never changed but was neatly fixed every day, (4 days). Don't get me wrong its a very beautiful hotel and the area is amazing. The owner needs to improve more the building....and place towels daily, and not to wait until your guest need one and have to ask for it. At least I have few good stories to tell.
Stayed 4 nights in Apr 2019

2/10 Terrible

Shilo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here!

This hotel is absolutely horrible. There's black mold in the bathrooms, multiple smoke alarms that were beeping non-stop because the batteries were dying, dirty sheets, windows that don't lock, and they only provide one towel. I have nothing a positive to say about this hotel.
Stayed 7 nights in Apr 2019

10/10 Excellent

Katan

Liked: Cleanliness, staff & service, room comfort

Spacious

The hotel was spacious and it had nice beds and rooms, it’s a little old but the price is alright.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Very nice area. You get what you pay for. No AC. Could be much cleaner.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It gives you a home feel away from home, spacious studio look apartments. Great for families.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
I like the service in breaskfast. I didn't like my tv only had 1 channel
Stayed 4 nights in Dec 2018

2/10 Terrible

Toshiya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for great price

Great location, great comfy bed and good breakfast. Only negative is no mini fridge in room like other reviews, so maybe unlucky.
Stayed 3 nights in Nov 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
There were black hair strands all over the bed and a unknown pill capsule on top to the TV stand.
Stayed 1 night in Nov 2018

6/10 Okay

Melinda S

Liked: Staff & service, room comfort

Great service, so-so rooms.

A true "residence". My suite included a mini-refrigerator, a microwave, and two, dirty heating elements. There were no pots, pans, eating utensils, cups or glasses. The "living room" furniture was old and uncomfortable. The bathroom was clean, but no paper handkerchiefs and minimal soap. The bedroom was pleasant, although we couldn't get the TV to work (some secret we didn't understand, perhaps). Greatest concern: no AC and no fans - it can be hot in Mexico City in the late afternoons! The desk clerk was fantastic, helping us make arrangements for transportation and wake-up calls. He even called to tell us that the time was changing that evening! I could handle any of the small inconveniences, but the no AC/fan is a deal breaker.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking through Expedia gave me the best rate on this hotel which was a very nice typical mexican style
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, reasonable price, super friendly and helpful staff. I look forward to staying there again.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Good location. Need renovation urgently.... Very old rooms
Stayed 3 nights in Oct 2018

6/10 Okay

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is ok but could be great if they were to pay more attention to cleanliness. Breakfast is poor, no choices and very dirty breakfast area.
Stayed 1 night in Sep 2018

2/10 Terrible

Daniel Alfonso

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Hero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfy

Great little spot for our one night in town. Central area and very friendly staff. Our room wasn't quite ready when we arrived, and the whole family came to help change the sheets and get the bathroom ready. The hotel itself is on the older side and a little shabby (we would have paid less for the same condition where we live, you're definitely paying for location) , but clean and comfortable. We would stay here again!

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location also
Stayed 2 nights in Feb 2018

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2018

2/10 Terrible

Gabriel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Really disaponited

By far the worst hotel I've stayed in my life when traveling for business. Old, dirty, terrible.
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Different from what you see in hotels.com page

Terrible experience, do not recommend
Stayed 3 nights in Dec 2017

8/10 Good

L, San Jose, Costa Rica

Liked: Cleanliness, staff & service, room comfort

Close to restaurants and shops

Calm neighborhood with many nice restaurants and shops nearby. Good cheap food or more stylish digs, all in the same area.
Stayed 2 nights in Dec 2017