2/10 Terrible
CYNTHIA, VAIL
Jul 27, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Took three tries to get key card to work for entry to room- three trips back to front desk. They have the address AND put room number on door key- “in case you lose it, someone could return it” per manager Hymie. Yes and enter my room!! The door card did not work six times. I removed the sticker with room number. Remote for TV disappeared. Pool in disrepair. NOISY- A/C very loud, gym has classes from 0600 to 2200-2300 at night- the base is so intense the boom boom carries through the windows and floor. Some sort of construction at the hotel which adds a BANG BANG BANG from 0700 to 1800. No water one day then brown water. They do provide lots of bottled water- do not use tap water for brushing teeth or washing! Location is great. Have google translate or App for translation as staff does NOT speak English- their site lists English - not true. Bed was comfortable and housekeeping great. Too many other choices to ever consider staying here again. Yes, I left prior to scheduled check out date because too many issues. Hymie was creepy and stared at me when I asked to check the key card to ensure it would work before going to room. Never apologized. The ladies were nice but not helpful as did not speak English. If you Uber must use W iFi in room - will loose it after exiting the elevator. Nice lady signed me in through reception so I did not have to return to room. Currently- charges are for full stay-asking credit card to adjust. Stay elsewhere if you want quiet and safety.
CYNTHIA
Stayed 8 nights in Jul 2025
