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Aparthotel

Oaks Melbourne on Market Hotel

4.0 star property
Family-friendly 4-star aparthotel near Collins Street

Choose dates to view prices

Photo gallery for Oaks Melbourne on Market Hotel

1 bedroom, desk, soundproofing, iron/ironing board
Property amenity
1 bedroom, desk, soundproofing, iron/ironing board
1 bedroom, desk, soundproofing, iron/ironing board
1 bedroom, desk, soundproofing, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service

Explore the area

Map
60 Market Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪9 min walk‬
  • Crown Casino
    ‪10 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for One Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

View from room

One Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

  • 614 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Two Bedroom Apartment

Fridge, microwave, stovetop, cookware/dishes/utensils

Two Bedroom Apartment

  • 678 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Studio Apartment - City View (No Housekeeping)

1 bedroom, desk, soundproofing, iron/ironing board

Studio Apartment - City View (No Housekeeping)

  • 398 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms, City View (No Housekeeping)

1 bedroom, desk, soundproofing, iron/ironing board

Apartment, 2 Bedrooms, City View (No Housekeeping)

  • 678 sq ft
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Apartment - City View (No Housekeeping)

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Apartment - City View (No Housekeeping)

  • 614 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Studio Apartment - City View

1 bedroom, desk, soundproofing, iron/ironing board

Studio Apartment - City View

  • 398 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Two Bedroom Apartment (No Housekeeping)

Fridge, microwave, stovetop, cookware/dishes/utensils

Two Bedroom Apartment (No Housekeeping)

  • 678 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms, City View

Fridge, microwave, stovetop, cookware/dishes/utensils

Apartment, 2 Bedrooms, City View

  • 678 sq ft
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

  • 613 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Studio Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

1 bedroom, desk, soundproofing, iron/ironing board

Studio Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

  • 398 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Apartment (No Housekeeping)

1 bedroom, desk, soundproofing, iron/ironing board

Studio Apartment (No Housekeeping)

  • 398 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for One Bedroom Apartment - City View

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Apartment - City View

  • 614 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for Studio Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

1 bedroom, desk, soundproofing, iron/ironing board

Studio Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

  • 398 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment

Fridge, microwave, stovetop, cookware/dishes/utensils

One Bedroom Apartment

  • 614 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for 2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

1 bedroom, desk, soundproofing, iron/ironing board

2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine

  • 678 sq ft
  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for Studio

1 bedroom, desk, soundproofing, iron/ironing board

Studio

  • 398 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment (No Housekeeping)

Fridge, microwave, stovetop, cookware/dishes/utensils

One Bedroom Apartment (No Housekeeping)

  • 614 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

View all photos for 2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

View from room

2 Bedroom Premium, with In-room Bathrobes & Two Drinks at Oak & Vine (No Housekeeping)

  • 678 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Twin Beds

View all photos for One Bedroom Apartment

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment With View

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Apartment With View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Apartment With View

1 bedroom, desk, soundproofing, iron/ironing board

Two Bedroom Apartment With View

  • Sleeps 4
  • 2 King Beds

View all photos for Studio With View

1 bedroom, desk, soundproofing, iron/ironing board

Studio With View

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for One Bedroom Premium Apartment

1 bedroom, desk, soundproofing, iron/ironing board

One Bedroom Premium Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Apartment

1 bedroom, desk, soundproofing, iron/ironing board

Two Bedroom Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Premium Apartment

1 bedroom, desk, soundproofing, iron/ironing board

Two Bedroom Premium Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for Studio Apartment

1 bedroom, desk, soundproofing, iron/ironing board

Studio Apartment

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Premium Studio

1 bedroom, desk, soundproofing, iron/ironing board

Premium Studio

  • Sleeps 2
  • 1 Queen Bed

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Property entrance

Sofitel Melbourne On Collins

Melbourne Central Business District
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,002 reviews
$198 nightly
The price is $218
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Total includes taxes and fees
Sofitel Melbourne On Collins

About the neighborhood

Melbourne

Central Melbourne getaway .A stay at this Melbourne Central Business District aparthotel places you steps from Collins Street and within a 10-minute walk of SEA LIFE Melbourne. Crown Casino and Bourke Street Mall are also within half a mile (1 km).
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Collins Street - 1 min walk - 0.0 miles
  • Bourke Street Mall - 7 min walk - 0.4 miles
  • Melbourne Central - 9 min walk - 0.5 miles
  • Crown Casino - 10 min walk - 0.6 miles
  • Marvel Stadium - 14 min walk - 0.8 miles

Getting around

  • Flinders Street Station - 9 min walk
  • Flagstaff Station - 12 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • ‪The Mitre Tavern - ‬3 min walk
  • ‪Subway Sauna - ‬2 min walk
  • ‪Curious - ‬1 min walk
  • ‪Sherlock Holmes - ‬2 min walk
  • ‪First Love Coffee - ‬2 min walk

About this property

Oaks Melbourne on Market Hotel

Family-friendly 4-star aparthotel near Collins Street
As a guest of Oaks Melbourne on Market Hotel, you'll find an indoor pool, a hot tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A terrace, a vending machine, and tour/ticket assistance are also featured at the family-friendly Oaks Melbourne on Market Hotel.

Smoking is allowed in designated areas at this 4-star Melbourne aparthotel.

  • 1 building
  • 276 guestrooms or units
  • 24 levels
  • Meeting rooms
  • 200 sq m of conference space
  • Built in 2006
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Oaks Melbourne on Market Hotel offers 276 air-conditioned accommodations with hair dryers and irons/ironing boards. LCD televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.

Languages

English

Similar properties

Exterior

Oaks Melbourne on Collins Suites

  • Kitchen
  • Free WiFi
  • Air conditioning
  • Laundry
3.8 out of 5, Good, 4,211 reviews
$90 nightly
The price is $98
Jul 7 - Jul 8
Total includes taxes and fees
Oaks Melbourne on Collins Suites

Property amenities

Pool/Spa

  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (AUD 45 per day)

Family friendly

  • Babysitting (surcharge)
  • Crib: AUD 20 per night

Restaurants on site

  • Oak & Vine Restaurant

Kitchenette

  • Cookware, dishware, and utensils
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 11:00 AM on weekends; AUD 35 to 35 for adults and AUD 35 to 35 for children
  • A bar/lounge
  • A restaurant
  • Dining table
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • LCD TV with cable channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Conference center
  • Desk
  • Desk chair
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Elevator
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a metro station
  • Near a train station
  • Near the boardwalk/promenade

Things to do

  • Bicycle parking
  • Bicycle storage
  • Gym
  • Bicycle rentals nearby
  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 24 floors
  • 276 units
  • Banquet hall
  • Bicycle parking
  • Bicycle storage
  • Built in 2006
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • LED lighting
  • Soundproofing
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 to 35 for adults, and AUD 35 to 35 for children
  • Nearby parking fee: AUD 45 per day (164 ft away)
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 5:30 AM to 10:00 PM.

Property is also known as

Oaks Market
Oaks Market Apartment
Oaks Market Apartment Melbourne
Oaks Market Melbourne
Oaks On Market Melbourne
Oaks On Market Hotel Melbourne
Oaks On Market
Oaks Melbourne On Market
Oaks Melbourne on Market Hotel Melbourne
Oaks Melbourne on Market Hotel Aparthotel
Oaks Melbourne on Market Hotel Aparthotel Melbourne

Frequently asked questions

How close is Oaks Melbourne on Market Hotel to the airport?

Oaks Melbourne on Market Hotel is 12.3 mi (23-min drive) away from the Melbourne, VIC (MEB-Essendon) airport, the closest popular airport to the property.

How much does it cost to stay at Oaks Melbourne on Market Hotel?

As of Jul 6, 2025, prices found for a 1-night stay for 2 adults at Oaks Melbourne on Market Hotel on Jul 14, 2025 start from $100.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Oaks Melbourne on Market Hotel have an airport shuttle?

Airport shuttle services are not available at Oaks Melbourne on Market Hotel.

How close is Oaks Melbourne on Market Hotel to the beach?

This aparthotel is 4.7 mi (17-min drive) from St Kilda Beach and 7.6 mi (23-min drive) from Brighton Beach. Don't forget your sunscreen!

Does Oaks Melbourne on Market Hotel offer free breakfast?

Free breakfast isn’t offered at Oaks Melbourne on Market Hotel, but buffet breakfast is offered for a fee of between AUD 35 and 35 for adults, AUD 35 and 35 for children. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:30 AM to 11:00 AM.

Is there a casino at Oaks Melbourne on Market Hotel?

No, there is no casino at this aparthotel, but Crown Casino (12-min walk) is nearby.

What time is check-in at Oaks Melbourne on Market Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Oaks Melbourne on Market Hotel?

Free parking is not available at this aparthotel.

Does Oaks Melbourne on Market Hotel have a pool?

Oaks Melbourne on Market Hotel features an indoor pool. Guests can enjoy pool access from 5:30 AM to 10:00 PM.

Does Oaks Melbourne on Market Hotel have a restaurant?

Oaks Melbourne on Market Hotel is home to Oak & Vine Restaurant, which features Modern European cuisine and happy hour.

Does Oaks Melbourne on Market Hotel have a spa?

There are no spa services available at this aparthotel.

How close is Oaks Melbourne on Market Hotel to downtown Melbourne?

Oaks Melbourne on Market Hotel is 0.2 mi away from Melbourne.

Oaks Melbourne on Market Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2084 out of 4584 reviews
Rating 8 - Good. 1838 out of 4584 reviews
Rating 6 - Okay. 447 out of 4584 reviews
Rating 4 - Poor. 142 out of 4584 reviews
Rating 2 - Terrible. 73 out of 4584 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carol

Liked: Cleanliness, room comfort

2 nights

Staff Manager at Oak & Vine needs to take a PR lesson, her attitude left a lot to be desired. The body wash dispenser in the shower was empty when we arrived, and the soap holder kept falling off the wall. Our stay at this establishment is normally excellent, so we hope that this experience was an exception.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort

We will be back!

We really enjoyed our stay at Oaks Melbourne on Market - the view was spectacular, it was spacious, clean and comfortable. The location is central to walk everywhere and we will definitely stay there again.
Stayed 4 nights in Mar 2025

8/10 Good

Dale

Liked: Cleanliness, amenities, property conditions & facilities
All good especially swimming pool and buffett breakfasts and location to sites to visit.
Stayed 4 nights in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Anna

Traveled with group
Disliked: Cleanliness, property conditions & facilities
housekeeping was of a poor standard / incomplete hot water took a long time to flow and very poor pressure in the shower - dreaded needing to wash my hair
Stayed 4 nights in Mar 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to trams and trains ! Very central, lots of restaurants, bars and entertainment within walking distance
Stayed 7 nights in Mar 2025

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable for 4 people, good location, clean and quiet!
Stayed 5 nights in Mar 2025

8/10 Good

luke

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Great accommodation
Stayed 3 nights in Feb 2025

8/10 Good

Daniela

Liked: Cleanliness, amenities, property conditions & facilities
It was great for a work apartment
Stayed 2 nights in Nov 2024

8/10 Good

Sally

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property in good location.
Stayed 5 nights in Feb 2025

8/10 Good

Wambui

Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved the location of the property. Close to a lot of metro lines, trams, waterfront, etc. The hotel hotel staff were excellent. One thing to be aware of is that the check out is at 10am! Terrible for international travelers.
Stayed 1 night in Feb 2025

6/10 Okay

Yianna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property itself is fine, we had a beautiful view from our room which was really nice, just a little disappointed in the service from the front desk staff. The fire alarm went off so we couldn’t go back to our room. Front of house was telling us it was fine whilst people were evacuating, rather than being helpful they just laughed. We missed our dinner reservation as we weren’t able to get into our room to get ready. Just thought front of house staff would have handle the situation a bit better and been a bit more helpful.
Stayed 1 night in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Garry

Liked: Cleanliness, amenities, property conditions & facilities
Was a pleasure to be back, staff here are the best from reception to cleaning staff. Left hotel and realised i had left clothes behind. A big thanks to cleaning staff for sending my property to lost items. If there is any problem here it’s the windows for City view rooms. It’s well overdue they were cleaned externally.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kim

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Bill

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay, we were kindly upgraded to a larger room instead of what we had originally booked. Staff and facilities were excellent, and the buffet breakfast was delicious. Thank you Oaks
Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort

Terrible hotel stay and management

It was a horrible stay in this hotel. We travelled to Melbourne as a family vacation at the end of Dec. 2024. We planed to stay in this hotel for 3 nights, and we paid in full plus parking. Unfortunately, on the 2nd night around 8pm, we heard loud water leaking sound above the bath tube. We called the front desk for help, and we were told it was too late to fix the problem. Thus, we decided to move out the next day. We talked to the hotel manager on the 3rd day morning, and he agreed to make a refund after he viewed the video I took and also provided a case reference number (see pictures below). One month passed, there is no refund. I started to contacted Hotel.com support team, as well as sent emails to this hotel directly. No response from Oaks Hotel manager at all. Via Hotel.com support team, I received the following responses chronologically: - my refund request is not following their cancelation rule. I told them this refund request is a result of hotel damage, nothing to do with me, and it was approved by their manager at that time. - Oak hotel only charged me 2 nights stay only. I showed them my credit card statement to prove the payment for 3 nights. - Finally, the hotel is willing to offer me future stay credit. Forgive me, I live in US and only travel to Melbourne for vacation, I will not go back to this city and not mention this horrible hotel. Future hotel credit is useless to me. I hope Hotel.com and Oaks can solve the issue for me!
Stayed 3 nights in Dec 2024

10/10 Excellent

Clare

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Gary

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice 2 night stay. Condition of some room furnishings was a little tardy, but an acceptablenstaynoverall. Staff at front desk were very good.
Stayed 2 nights in Feb 2025

8/10 Good

Justine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

RENEE

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
1. The fridge was defrosting when we got to our room so it ended up flooding. 2. Both TV’s didn’t have the movie channel working. 3. One room had no air conditioning.
Stayed 2 nights in Feb 2025