Mercure Carcassonne la Cite Hotel

4.0 star property
4-star hotel near Château Comtal

Choose dates to view prices

Photo gallery for Mercure Carcassonne la Cite Hotel

Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Breakfast, lunch and dinner served
A hotel room with a large bed, bedside lamps, a nightstand, a phone, and a window with a view.
Meeting facility
Breakfast, lunch and dinner served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Place, Historic Fortified City of Carcassonne
    ‪6 min walk‬
  • Place, Château Comtal
    ‪6 min walk‬
  • Place, Narbonnaise Gate
    ‪8 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

Twin Room, Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(10 reviews)
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Privilege Room with 1 double bed and 1 single sofa bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

Classic Room, 1 Double Bed

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Privilege Room - two single beds and a trundle bed for 2 people

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Carcassonne

Heart of Carcassonne.Within a 5-minute walk of the hotel, you'll find Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 6 min walk - 0.4 miles
  • Château Comtal - 6 min walk - 0.4 miles
  • Narbonnaise Gate - 8 min walk - 0.5 miles
  • Le Musée de la Torture de Carcassone - 8 min walk - 0.5 miles
  • Aude Gate - 11 min walk - 0.6 miles

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Le Marcou - ‬6 min walk
  • ‪La Taverne du Chateau - ‬6 min walk
  • ‪Maison du Cassoulet - ‬6 min walk
  • ‪Comte Roger - ‬8 min walk
  • ‪Le Trouvère - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

4-star hotel near Château Comtal
Mercure Carcassonne la Cite Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Free self parking is available.

This 4-star Carcassonne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property Registration Number FR27384824322

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

How close is Mercure Carcassonne la Cite Hotel to the airport?

Mercure Carcassonne la Cite Hotel is 6.5 mi (17-min drive) away from the Carcassonne (CCF-Pays Cathare) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Carcassonne la Cite Hotel?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Mercure Carcassonne la Cite Hotel on Jun 28, 2026 start from $153, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Carcassonne la Cite Hotel have an airport shuttle?

Airport shuttle services are not available at Mercure Carcassonne la Cite Hotel.

Does Mercure Carcassonne la Cite Hotel offer free breakfast?

Free breakfast isn’t provided at Mercure Carcassonne la Cite Hotel, but buffet breakfast is offered for a fee of EUR 18 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a casino at Mercure Carcassonne la Cite Hotel?

No, there is no casino at this hotel.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Mercure Carcassonne la Cite Hotel?

This hotel offers free self parking.

Does Mercure Carcassonne la Cite Hotel have a pool?

Mercure Carcassonne la Cite Hotel features a seasonal outdoor pool. Guests can enjoy pool access from 9:00 AM to 8:30 PM.

Does Mercure Carcassonne la Cite Hotel have a restaurant?

Mercure Carcassonne la Cite Hotel is home to La Table de l'Olivier, which features local cuisine.

Does Mercure Carcassonne la Cite Hotel have a spa?

There are no spa services available at this hotel.

How close is Mercure Carcassonne la Cite Hotel to downtown Carcassonne?

Mercure Carcassonne la Cite Hotel is 1 mi away from Carcassonne.

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 220 out of 326 reviews
Rating 8 - Good. 81 out of 326 reviews
Rating 6 - Okay. 19 out of 326 reviews
Rating 4 - Poor. 5 out of 326 reviews
Rating 2 - Terrible. 1 out of 326 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff,good restaurant.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

hussein

Liked: Staff & service, property conditions & facilities
The staff were great and location is very good
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , lovely friendly staff, walkable to the city
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Our room with spacious and the staff was just super.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean facility, friendly staff.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with a marvelous location! Easy walking distance from the Cité!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Rhian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely stay
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
A great stay, very comfortable and a great location
Stayed 1 night in May 2025
Verified

10/10 Excellent

Darvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far this was our best stay out of the whole trip, I felt so welcome by the staff, pool was nice, clean room, breakfast was amazing and even got some food to bring back to my little one.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Freydoun

Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean property, easy parking, helpful staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel just yards from the battlements of Carcassonne. Plenty of secure parking.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. And only 5 mins walk away from the old city.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, very well located, just a few minutes walk away from the entrance to the medieval city. The outdoor area was particularly nice.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Our family with small children had a great stay. Clean, comfortable, spacious rooms and an excellent breakfast.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Mar 2026
Verified

8/10 Good

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff are very good on check in
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Siegfried

Liked: Cleanliness, amenities, property conditions & facilities
Everthing ok, the rooms, breakfast, Pool top.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Alann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay

Make sure to make a reservation for dinner early. Beautiful grounds. Charming staff. Easy parking. Walkable to castle.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Great location for visiting Carcassone, food options were limited
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Jeyanthan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very good hotel and reception staff
Stayed 1 night in May 2024