4.4 out of 5

"Excellent Staff. Very clean rooms and atmosphere. Location was outstanding. Close to museums and tours. " More

By a verified traveler on Sun 27 Sep 2015

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Hotel Description

A luxury stay in the heart of Madrid awaits you at The Westin Palace, Madrid, a recipient of the prestigious Conde Nast Top 100 List award in 2011. Within steps you'll find Thyssen-Bornemisza Museum and Prado Museum within a short 5-minute stroll. Highlights at this romantic hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

LED TVs, free newspapers, and in-room massages are featured in all 470 soundproofed rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include soaking tubs and bathrobes. Safes, hair dryers, and phones are also available.

This business-friendly hotel offers a business center, concierge services, and a 24-hour front desk. Additionally, you'll find a sauna, WiFi in public areas, and coffee/tea in a common area. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 15-minute walk of this 5-star Barrio de las Letras hotel include Plaza Mayor and El Retiro Park.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
$271 per night

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Palace ratings based on 12 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Great location!

Excellent Staff. Very clean rooms and atmosphere. Location was outstanding. Close to museums and tours.

Posted by , from Fort Worth, Texas on Sep 27, 2015

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5 out of 5

Westin Palace - Madrid's finest

Pros: Quiet
Cons: No free Internet
Five star. Our suite was just delightful and the staff couldn't die more accommodating. Great rate for a 5 star hotel, a bargain actually.

Posted by on Apr 13, 2013

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5 out of 5

This is a lovely, historic grand dame of a hotel

Pros: Quiet
Cons: over priced
The Westin Palace is a large, gracious, old historic luxury hotel, very conveniently located near the Prado Museum. The reception staff was efficient but not warm or friendly. The Concierge service was perfunctory at best. Adjacent to the lobby is a beautiful, large atrium,"La Rotonda," with a bar, tables for tea or drinks and cafe- a wonderful place to relax with a cocktail and people-watch. The rooms have been updated with comforable beds and beautiful marble bathrooms. We booked a deluxe room but it was basically a standard room with no view. No pool. Breakfast was not included and is very expensive unless it is included in your package. We ate meals at restaurants outside the hotel. The Westin is a good choice on arrival to recover from jet lag, a safe, comfortable, reliable place to sleep and good place from which to venture out to more affordable, personable and interesting venues.

Posted by , from Seattle on Nov 15, 2011

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3 out of 5

Service and hotel not quite up to a 5 Star standard

Pros: Close restaurants, Quiet
Cons: No free Internet, expensive breakfast
I booked this trip last minute and figured the Westing was a safe bet for a great hotel. It is very well located but I don't believe its reasonable to pay 20 Euro per day per person for breakfast that equates to about $30 US. Nor do I believe we should be paying another $20 Euro or more per day for internet service. Its a nice hotel but come on with the outrageous extra fees. The Sunday Brunch was 73 Euros each for some food and opera. For those that the money is inconsequential I guess they wouldn't complain but I felt the services were overpriced and the staff wasn't up to par.

Posted by , from Altadena, CA on Jun 2, 2011

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5 out of 5

Would stay again

Great hotel. Friendly staff. Do check you bill twice for phantom mini bar and in room dining charges.

Posted by on Aug 17, 2009

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4 out of 5

Good Choice

We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in the price, and we felt like we got our money's worth. They required our two children to stay in a separate room; which connected and worked out just fine;. The only drawback was the street noise at night, even on the fifth floor...we were even on the street opposite the Paseo del Prado. The Thyssen and the Prado are just opposite the hotel. The Westin Heavenly Bed is awesome!

Posted by on Jul 16, 2009

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5 out of 5

The best Hotel in Madrid

I was here for 4 days on a short business trip with my daughter. From the reception to the concierge, everything was perfect. The neighborhood is the best in the city. You are within walking distance to everything. We were treated like we were important. The buffet was fabulous and the setting couldn't be more beautiful. The beds are so comfortable, the bathrooms are spacious. I would never stay anywhere else in Madrid. (if you are a SPG they will typically upgrade your room)

Posted by on Apr 29, 2009

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1 out of 5

Terrible

This place can't get the BASICS right: - Internet access is sporadic; down one minute, up the next. - The shower is similarly sporadic; scalding hot to luke warm, no matter what setting you put it on. - One room service respondent wasn't familiar with the existence of items on the menu (like blueberry pancakes). It's thievery that they would even charge 1/5th of what they currently do for these rooms. Room service items are insanely overpriced; as in at least twice of what is normally exaggerated. Plus the hotel is extremely dated; as in nothing updated for decades (read carpet, furniture, TV set, lamps, telephone).

Posted by on Apr 13, 2009

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5 out of 5

Pure elegance

Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is sublime.\n\nRegarding location, the Palace is in the most interesting part of town, across from the Prado and near the other major museums, the "downtown" part of Madrid is an easy walk away, the city's parks are an easy walk in the other direction, and the hotel borders on the old part of the city, which include the best restaurants, shops and clubs. \n\nDuring our stay the hotel hosted a visiting American NBA team who were playing one evening on their tour entitled NBA Europe. Despite the potential for disruption typically caused by the press, PR types, and sports groupies who are always present at such spectacles, the hotel staff was able to control the entourage and maintain a serene sense of calm the entire time.\n\nI would strongly recommend the Westin Palace to any business or tourist visitor to Madrid, and would definitely stay again.

Posted by on Oct 18, 2007

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5 out of 5

Amazing hotel!!!

The Palace Madrid is beautiful and the location is perfect! We got a great deal in this 5-star hotel. Would definitely go back!!!

Posted by on Sep 6, 2007

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Property Features

The Westin Palace, Madrid offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are available in public spaces for a fee. Business amenities include a business center, limo/town car service, and meeting rooms. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Westin Palace, Madrid. Parking is available for a fee.

  • 1 building
  • 470 guestrooms or units
  • 6 levels
  • 33 conference rooms
  • Built in 1912
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (15.6 km / 9.7 mi)
  • Train station: Madrid Orcasitas Station (7.4 km / 4.6 mi)
  • Metro station: Sol Station (0.7 km / 0.4 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Palace, Madrid offers 470 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

The Westin Palace, Madrid has a restaurant on site.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 55 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 33 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 225.00
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 585.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 38 per person (approximately)
  • Fee for in-room wireless Internet: EUR 19 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: EUR 19 per stay (rates may vary)
  • Fee for wireless Internet in public areas: EUR 19 per day (rates may vary)
  • Fee for wired Internet in public areas: EUR 19 per day (rates may vary)
  • Valet parking fee: EUR 38.77 per night
  • Pet fee: EUR 33 per pet, per night
  • Rollaway bed fee: EUR 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Madrid Palace Westin
  • Madrid Westin Palace
  • Palace Madrid
  • Palace Madrid Westin
  • Westin Madrid
  • Westin Madrid Palace
  • Westin Palace
  • Westin Palace Hotel
  • Westin Palace Hotel Madrid
  • Westin Palace Madrid
  • The Westin Palace Madrid Hotel Madrid
  • Westin Palace Madrid Hotel

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

  • The Westin Palace, Madrid is listed in the 2011 Condé Nast Traveler Top 100 List.
  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.