For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
With a stay at this Literary Quarter hotel, you'll be steps from Congress of Deputies and Thyssen-Bornemisza National Museum. Fountain of Neptune and Parroquia Jesus de Medinaceli are also within half a mile (1 km).
Award-winning
A 24-hour fitness center is featured at this hotel, along with a terrace and a hair salon. Traveling on business? Take advantage of the valet parking and WiFi in public areas. A computer station, luggage storage, and concierge services are also on offer.
Soaking tubs, comfy beds
Boasting deep soaking bathtubs, the 470 guestrooms also offer WiFi and pillowtop beds. LED TVs, minibars, and premium bedding are also available.
Deluxe Room, 2 Twin Beds, Non Smoking
Bed Count2 Twin BedsMaximum Occupancy
3 Max
Deluxe Room, 1 King Bed, Non Smoking, Courtyard View
The Westin Palace, Madrid ratings based on 12 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Westin Palace, Madrid
Everyone (1)
5 out of 5
Great location!
Excellent Staff. Very clean rooms and atmosphere. Location was outstanding. Close to museums and tours.
Posted by Rosa, from Fort Worth, Texas on Sep 27, 2015
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5 out of 5
Westin Palace - Madrid's finest
Pros:Quiet
Cons:No free Internet
Five star. Our suite was just delightful and the staff couldn't die more accommodating. Great rate for a 5 star hotel, a bargain actually.
Posted by NYartdealer on Apr 13, 2013
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5 out of 5
This is a lovely, historic grand dame of a hotel
Pros:Quiet
Cons:over priced
The Westin Palace is a large, gracious, old historic luxury hotel, very conveniently located near the Prado Museum. The reception staff was efficient but not warm or friendly. The Concierge service was perfunctory at best. Adjacent to the lobby is a beautiful, large atrium,"La Rotonda," with a bar, tables for tea or drinks and cafe- a wonderful place to relax with a cocktail and people-watch. The rooms have been updated with comforable beds and beautiful marble bathrooms. We booked a deluxe room but it was basically a standard room with no view. No pool. Breakfast was not included and is very expensive unless it is included in your package. We ate meals at restaurants outside the hotel. The Westin is a good choice on arrival to recover from jet lag, a safe, comfortable, reliable place to sleep and good place from which to venture out to more affordable, personable and interesting venues.
Posted by TrishB, from Seattle on Nov 15, 2011
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3 out of 5
Service and hotel not quite up to a 5 Star standard
Pros:Close restaurants, Quiet
Cons:No free Internet, expensive breakfast
I booked this trip last minute and figured the Westing was a safe bet for a great hotel. It is very well located but I don't believe its reasonable to pay 20 Euro per day per person for breakfast that equates to about $30 US. Nor do I believe we should be paying another $20 Euro or more per day for internet service. Its a nice hotel but come on with the outrageous extra fees. The Sunday Brunch was 73 Euros each for some food and opera. For those that the money is inconsequential I guess they wouldn't complain but I felt the services were overpriced and the staff wasn't up to par.
Posted by qpc1263, from Altadena, CA on Jun 2, 2011
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5 out of 5
Would stay again
Great hotel. Friendly staff. Do check you bill twice for phantom mini bar and in room dining charges.
Posted by a verified traveler on Aug 17, 2009
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4 out of 5
Good Choice
We are worldwide travelers and we have been to a lot of five-star hotels, and this hotel was well located, tastefully decorated, a good buffet breakfast was included in the price, and we felt like we got our money's worth. They required our two children to stay in a separate room; which connected and worked out just fine;. The only drawback was the street noise at night, even on the fifth floor...we were even on the street opposite the Paseo del Prado. The Thyssen and the Prado are just opposite the hotel. The Westin Heavenly Bed is awesome!
Posted by a verified traveler on Jul 16, 2009
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5 out of 5
The best Hotel in Madrid
I was here for 4 days on a short business trip with my daughter. From the reception to the concierge, everything was perfect. The neighborhood is the best in the city. You are within walking distance to everything. We were treated like we were important. The buffet was fabulous and the setting couldn't be more beautiful. The beds are so comfortable, the bathrooms are spacious. I would never stay anywhere else in Madrid. (if you are a SPG they will typically upgrade your room)
Posted by a verified traveler on Apr 29, 2009
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1 out of 5
Terrible
This place can't get the BASICS right:
- Internet access is sporadic; down one minute, up the next.
- The shower is similarly sporadic; scalding hot to luke warm, no matter what setting you put it on.
- One room service respondent wasn't familiar with the existence of items on the menu (like blueberry pancakes).
It's thievery that they would even charge 1/5th of what they currently do for these rooms. Room service items are insanely overpriced; as in at least twice of what is normally exaggerated.
Plus the hotel is extremely dated; as in nothing updated for decades (read carpet, furniture, TV set, lamps, telephone).
Posted by a verified traveler on Apr 13, 2009
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5 out of 5
Pure elegance
Everything about this hotel (except price, of course) was perfect. the public areas are unbelievably beautiful, the rooms are spacious and well-appointed, housekeeping is attentive and the service is sublime.\n\nRegarding location, the Palace is in the most interesting part of town, across from the Prado and near the other major museums, the "downtown" part of Madrid is an easy walk away, the city's parks are an easy walk in the other direction, and the hotel borders on the old part of the city, which include the best restaurants, shops and clubs. \n\nDuring our stay the hotel hosted a visiting American NBA team who were playing one evening on their tour entitled NBA Europe. Despite the potential for disruption typically caused by the press, PR types, and sports groupies who are always present at such spectacles, the hotel staff was able to control the entourage and maintain a serene sense of calm the entire time.\n\nI would strongly recommend the Westin Palace to any business or tourist visitor to Madrid, and would definitely stay again.
Posted by a verified traveler on Oct 18, 2007
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5 out of 5
Amazing hotel!!!
The Palace Madrid is beautiful and the location is perfect! We got a great deal in this 5-star hotel. Would definitely go back!!!
This property is closed from 18 March 2020 to 30 June 2020 (dates subject to change).
This property is closed from 18 March 2020 to 30 June 2020 (dates subject to change).
Property Features
As a guest of The Westin Palace, Madrid, you'll find a 24-hour fitness center, a terrace, and tour/ticket assistance. A computer station is on site and WiFi is available in public spaces for a fee. The luxury The Westin Palace, Madrid also features multilingual staff, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.
470 guestrooms or units
Built in 1912
Breakfast available (surcharge)
Coffee in lobby
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Beauty salon
Computer for guest use
Newspapers in lobby (free)
ATM
Onsite shopping
Elevator
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Valet parking (surcharge)
Transport
Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (16.8 km / 10.5 mi)
Train station: Madrid Recoletos Station (1.2 km / 0.7 mi)
Metro station: Sevilla Station (0.5 km / 0.3 mi)
Parking: Valet parking available for a surcharge
Room Amenities
The Westin Palace, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.
Pillowtop beds
Deep soaking tub
Minibar
LED television
Premium channels
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
In-room accessibility
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 1 AM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for EUR 66.0 per night.
Cribs (infant beds) are available for EUR 66.0 per night.
Pet Policy
Pets are welcome and stay free
Only dogs are allowed
Food and water bowls are available
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
UnionPay
Staffed front desk
Pets allowed (no fees)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: EUR 39 per person (approximately)
Fee for in-room wireless Internet: EUR 19 per day (rates may vary)
Fee for in-room wired Internet: EUR 19 per stay (rates may vary)
Fee for wireless Internet in public areas: EUR 19 per day (rates may vary)
Valet parking fee: EUR 38.77 per night
Crib (infant bed) fee: EUR 66.0 per night
Rollaway bed fee: EUR 66.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Madrid Palace Westin
Madrid Westin Palace
Palace Madrid
Palace Madrid Westin
Westin Madrid
Westin Madrid Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Madrid
Westin Palace Madrid
The Westin Palace Madrid Hotel Madrid
Westin Palace Madrid Hotel
The Westin Palace, Madrid Hotel
The Westin Palace, Madrid Madrid
The Westin Palace, Madrid Hotel Madrid
You should know
Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
The Westin Palace, Madrid is listed in the 2011 Condé Nast Traveler Top 100 List.
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Frequently Asked Questions
The Westin Palace, Madrid does not have a restaurant on site. Nearby dining options include Faborit (1-min walk), La Taberna de Jose (2-min walk), and Estado Puro (2-min walk).
Free parking is not available at this hotel. Valet parking is available for EUR 38.77 per night.
The Westin Palace, Madrid is 10.5 mi (26-min drive) away from the Madrid (MAD-Adolfo Suarez Madrid-Barajas) airport, the closest popular airport to the property.
The Westin Palace, Madrid does not have a pool.
There are no spa services available at this hotel.
Free breakfast isn't provided at The Westin Palace, Madrid, but buffet breakfast is offered for a fee of EUR 39 per person. It's available every day from 7 AM to 11 AM.
Check-in ends--1 AM.
Airport shuttle services are not available at The Westin Palace, Madrid.
No, there is no casino at this hotel, but Casino de Madrid (7-min walk) is nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
