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4.6 out of 5

"We really liked the location and our room. Staff and meals were great. We had a room overlooking the plaza. We did have some ambient noise at night. " More

By a verified traveler on Mon 16 Sep 2019

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Hotel Description

4-star boutique hotel perfect for exploring Madrid

City center stay

A stay at this Madrid Centro hotel places you steps from Plaza de Callao and within a 5-minute walk of Gran Via Street. Plaza de Espana - Princesa and Puerta del Sol are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a sauna on site, and laundry facilities and concierge services are also offered.

Free WiFi, flat-screen TVs

The 94 soundproofed guestrooms offer free WiFi and minibars. Flat-screen TVs come with digital channels, and other amenities include room service and free newspapers.

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$100* Per night/room Nov 21 - Nov 22

Standard Twin Room (with extra bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Intur Palacio San Martin ratings based on 5 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Intur Palacio San Martin

Everyone (2) Couples (2) Family (1)
4 out of 5
We really liked the location and our room. Staff and meals were great. We had a room overlooking the plaza. We did have some ambient noise at night.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Oct 8, 2019 by Manager response

Dear Linda, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us. About the noise we feel very sorry, we are sure this was just an isolated incident. We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely,"

4 out of 5
The location is excellent...near two metro stations. Easy location to catch Hop on Hop off buses, near cafes and eateries. Next to Ingles department store. Breakfast buffet is expensive, but wide selection of food...hot and cold...meats, cheeses, breads. Eggs and bacon cooked to order. Staff was polite and helpful in answering questions but not overly friendly.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Manager response

Dear customer, Thank you for sharing your experience at our hotel with other travelers. It's nice to read those positive comments about us. We hope to welcome you again very soon at any of our hotels, please do not hesitate and contact us if you need to make your booking. Yours sincerely

5 out of 5

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 25, 2019 by Manager response

Thank you!!

5 out of 5

An excellent choice

Location is great, most major attractions within 20 minutes walk radius. Room was spacious and clean, breakfast very good and staff responsive and polite. Definitely a great choice for those who enjoy touring the town on foot.

Posted by , from Israel on Aug 14, 2016

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5 out of 5

Madrid elegance and grace!

Pros: The location and the old Madrid feel. It does not feel like a "chain" it a classic feel which, hopefully, will not change. The price is also great.
Cons: Some of the carpeting, furniture could be replaced or freshened up. They could have a printer perhaps for the computer in the lobby.
Location: The Opera and Royal Palace are near. It is an easy walk to the Prado, Bellas Artes, Thyseen, Plaza Espana, Mercado San Miquel and Plaza Major,etc.
This was the third time that we stayed at the San Martin. The location could not be better. The location in the Plaza San Martin is tranquil within the craziness of downtown Madrid. It is amazingly quiet even in the exterior rooms. There is an elegance and old Madrid charm to the building. The courtyard lobby provides a wonderful meeting place and place to simply have drinks or coffee and relax. The staff has always been extremely formal (Madrid style) and helpful in every way. There is also a patio bar restaurant. We had never eaten there on previous visits but this time we did and found the food very very good...salmorejo, musaka and tapas. The menu offers traditional tapas and other creative food as well as excellent wines (of course) and wonderful gin and tonics! We will always return there for our Madrid visits.

Posted by , from Minneapolis on Sep 26, 2015

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About the Hotel Intur Palacio San Martin

Location Plaza San Martin, 5, Madrid, Madrid 28013

Renovations + Closures

The following facilities or services will be unavailable from May 24 2021 to December 31 2021 (dates subject to change):

  • Fitness facilities
  • Sauna

Property Features

Hotel Intur Palacio San Martin offers its guests a sauna and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Intur Palacio San Martin. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Principe Pio Station (1.8 km / 1.1 mi)
  • Metro station: Callao Station (0.3 km / 0.2 mi)
  • Property shuttles: Area shuttle

Room Amenities

Hotel Intur Palacio San Martin offers 94 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 26-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.

Hotel Intur Palacio San Martin has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, and Diners Club; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Online Penalty Collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Self parking fee: EUR 32 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Intur
  • Hotel Intur Palacio
  • Hotel Intur Palacio San Martin
  • Hotel Palacio San Martin
  • Hotel Palacio San Martin Intur
  • Intur Palacio San Martin
  • Intur Palacio San Martin Hotel
  • Palacio Intur San Martin
  • Palacio San Martin
  • Palacio San Martin Intur
  • Intur Palacio San Martin Hotel Madrid
  • Hotel Intur Palacio San Martin Madrid
  • Intur Palacio San Martin Madrid
  • Intur Palacio Martin Madrid
  • Hotel Intur Palacio San Martin Hotel
  • Hotel Intur Palacio San Martin Madrid
  • Hotel Intur Palacio San Martin Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.