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4.5 out of 5

"no valet, outside of property not kept up, limited parking, poor front desk service (no one answered when calling with a plugged up toilet), rooms not ... " More

By a verified traveler on Mon 26 Jul 2021

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Hotel Description

3.5-star guestrooms with free WiFi

In suburbs

You'll find Westlake Village Golf Course and Pinkberry within a 15-minute walk of this Westlake Village hotel. The Spa at Four Seasons Hotel Westlake Village and Theater League are also within 3 miles (5 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max
$160* Per night/room Feb 19 - Feb 20

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hyatt Regency Westlake ratings based on 13 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Regency Westlake

Everyone (7) Couples (1) Family (6)
5 out of 5

Posted by on Apr 15, 2022

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Comment from Hotel Management

Jul 18, 2022 by DBarnett - Director of Sales and Marketing

Thank you for the perfect score, Sandra!

3 out of 5
no valet, outside of property not kept up, limited parking, poor front desk service (no one answered when calling with a plugged up toilet), rooms not as clean as one would expect for a Hyatt--bed and pillows very nice

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by DBarnett - Director of Sales and Marketing

Our immaculate grounds are constantly maintained and continue to be one of the top features most recognized by our guests. As the only GBAC Star certified hotel in Ventura County, we have been recognized for our enhanced cleaning protocols and commitment to cleanliness. The is a direct-connect button on our in-room phones that will take you to a Guest Services associate in under three rings. Sorry you missed it, but happy to hear you enjoyed our brand pillows. You rock!

5 out of 5

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 22, 2021 by DBarnett - Director of Sales and Marketing

Thank you for the perfect score!

5 out of 5

Posted by on Mar 21, 2021

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Comment from Hotel Management

Apr 8, 2021 by DBarnett - Director of Sales and Marketing

Thank you for the perfect score!

5 out of 5
Beautiful hotel. Not busy due to Covid. Staff excellent

Posted by on Feb 10, 2021

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Comment from Hotel Management

Feb 16, 2021 by DBarnett - Director of Sales and Marketing

Thank you for the perfect score and nice feedback. We spent over $15M in 2020 on hotel improvements, including a full guest room renovation, so it's nice to hear it has not gone unnoticed. But most importantly, I am so pleased to hear you found our staff to be warm and accommodating, as this is at the heart of our Hyatt Regency brand promise to you. We look forward to seeing you sometime soon.

4 out of 5
Great place except we could not cool the suite room down to where we wanted it. Maintenance brought a fan. Other than that, it was a great experience and a beautiful hotel. We won't stay there again during the summer.

Posted by , from Clovis, Ca on Aug 27, 2020

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Comment from Hotel Management

Aug 29, 2020 by DBarnett - Director of Sales and Marketing

Dear Ms. Fern, I am so sorry to hear of the challenges you experienced during your stay with us. During the dog days of summer, we do our best to keep each unit performing at its best, so please accept our apologies for providing you the exceptional stay we promise all of our guests. I do hope you will give us another try the next time your travels bring you to our beautiful village.

5 out of 5
I love the nice furniture and spacious rooms and big tv

Posted by , from Modesto ca on Jul 20, 2020

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Comment from Hotel Management

Jul 29, 2020 by DBarnett - Director of Sales and Marketing

Dear Adri, Thank you for taking a moment to share your positive experience at Hyatt Westlake. Having completely renovated our lobby and guest rooms in 2020, we invested over $45,000 per room, which is quite a lot. The big hit in all of this is of course our massive 65" HDTVs in every guestroom. They are spoiling people for their home TVs.

5 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by DBarnett - Director of Sales and Marketing

Thank you for the perfect score! Please visit us again soon.

5 out of 5

Posted by on Aug 25, 2019

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Comment from Hotel Management

Aug 26, 2019 by DBarnett - Director of Sales and Marketing

Thank you for the perfect score!

2 out of 5
Check in staff wouldn’t acknowledge us as we stood at the desk with no one in line. When I stepped closer and asked if the note was open, she mumbled “hold on”...then Stephanie told us our room wasn’t ready and would not be available until after 4pm and there were no other suites available for us. She was more than indifferent. Will definitely not come back and will earn friends to avoid this place.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by DBarnett - Director of Sales and Marketing

We're sorry to hear your experience with the front desk left you feeling less than welcome. We strive to provide warm and welcoming service, so your comments will be shared with our department heads for training and improvement purposes. We do hope you'll consider another stay with us.

Property Features

Hyatt Regency Westlake offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, multilingual staff, and a garden are also featured at the business-friendly Hyatt Regency Westlake. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Westlake Village hotel.

  • 262 guestrooms or units
  • 5 levels
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Hyatt Regency Westlake offers 262 accommodations with iPod docking stations and laptop-compatible safes. Beds feature down comforters and premium bedding. 65-inch flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers. This Westlake Village hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Harvest Kitchen and Bar - Overlooking the pool and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Guests will receive an email 7 days before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests will receive an email 7 days before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per week
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 24 for adults, USD 0 and USD 0 for children (approximately)
  • Uncovered valet parking fee: USD 24.00 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Westlake Plaza
  • Hyatt Westlake Plaza Hotel
  • Hyatt Westlake Plaza Hotel Westlake Village
  • Hyatt Westlake Plaza Westlake Village
  • Westlake Plaza Hyatt
  • Hyatt Regency Westlake Hotel Westlake Village
  • Westlake Village Hyatt
  • Hyatt Regency Westlake Westlake Village
  • Hyatt Regency Westlake Hotel
  • Hyatt Westlake Village
  • Hyatt Regency Westlake Hotel Thousand Oaks
  • Hyatt Regency Westlake Thousand Oaks
  • Hotel Hyatt Regency Westlake Thousand Oaks
  • Thousand Oaks Hyatt Regency Westlake Hotel
  • Hyatt Westlake Plaza
  • Hyatt Regency Westlake Hotel
  • Hotel Hyatt Regency Westlake
  • Hyatt Regency Westlake Hotel
  • Hyatt Regency Westlake Westlake Village
  • Hyatt Regency Westlake Hotel Westlake Village

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.