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4.2 out of 5

"It was a nice hotel. " More

By a verified traveler on Wed 18 May 2022

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Hotel Description

3-star hotel perfect for exploring Pasadena

Heart of Pasadena

With a stay at this Pasadena hotel, you'll be steps from Pasadena Convention Center and within a 10-minute walk of Pasadena City Hall. Also, Pasadena Playhouse is within half a mile (1 km) and California Institute of Technology is within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$176* Per night/room Dec 17 - Dec 18

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room (2 Queenbed & 1 Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Place Pasadena ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Pasadena

Everyone (8) Couples (4) Family (8)
1 out of 5
This property has charged me a random fee, or double charged me every time I have stayed here.

Posted by on Jul 12, 2022

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Comment from Hotel Management

Jul 14, 2022 by Hotel Management

We are sorry that you felt you were being overcharged. Feel free to reach out to the property directly to discuss the charges on your folio.

5 out of 5
It was a nice hotel.

Posted by , from GRAHAM on May 18, 2022

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Comment from Hotel Management

Jun 10, 2022 by Hotel Management

Thank you for your kind review!

5 out of 5
My only complaint is our bathroom had no lotion or shower cap, but we were able to get some from the front desk. Also, on our last day we found we were only given one coffee pod instead of two. Would have liked four each day of our stay.

Posted by , from GRAHAM on May 18, 2022

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Comment from Hotel Management

Jun 10, 2022 by Hotel Management

Thank you for your kind review!

5 out of 5
Very satisfied.

Posted by on Feb 15, 2022

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Comment from Hotel Management

Feb 16, 2022 by Hotel Management

Thank you for your kind review. We look forward to your next stay with us.

1 out of 5
It’s easy to get to once you figure out the streets . I like that you must have a key to enter floors . Unfortunately Hyatt Pasadena absolutely ruined my first vacation in two years . I was charged for my stay even though I prepaid in November with Travelocity. Travelocity wasn’t much help with in fixing the matter I wasn’t able to get my money back until 4 days AFTER I returned home. I don’t think I will book using Travelocity in the future either I will probably use the hotels direct site or maybe pay at hotel . Not everyone can just be out 623 dollars and continue on with their trip. The hotel manager gave me a 50 dollar credit to eat at the restaurant and points for 1 free stay. It didn’t take away crying in my hotel room for half the my first day when I should have been at my convention . I was emotionally stressed and financially stressed for the rest of my stay. Needless to say I’m quite traumatized from my experience. I was alone and this trip was a gift to myself because I deserved this break it was my mom vacation and it was more of a nightmare.

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 17, 2022 by Viviana, Front Desk Supervisor

Dear Emma, I sincerely apologize about this experience that you had. I can assure that this not reflective of the standards we hold for operations. We look forward to having you back with us soon so that you can properly enjoy a vacation and experience the level of guest service that we know we can deliver.

5 out of 5

Posted by , from HENDERSON on Nov 5, 2021

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5 out of 5
hotel is excellent, breakfast was good even with covid standard. parking is difficult and complicated

Posted by , from APO AE on Sep 20, 2021

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Comment from Hotel Management

Sep 22, 2021 by Gallery Host

Dear Valued Guest, We appreciate you taking the time to leave us feedback in regards to your recent stay. Thank you for choosing Hyatt Place Pasadena, we hope the opportunity stands to welcome you back.

3 out of 5

Posted by , from SHREVEPORT on Sep 5, 2021

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5 out of 5
This is a nicely appointed hotel that has a terrific location.

Posted by on Jul 30, 2021

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Comment from Hotel Management

Aug 5, 2021 by Front Desk Supervisor

Dear Valued Guest, Thank you for taking the time to leave us feedback regarding your recent stay. Should your future travels bring you back to the Pasadena area, we hope the opportunity stands to welcome you back.

5 out of 5

Posted by on May 24, 2021

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Comment from Hotel Management

Jun 6, 2021 by Operations Manager

We appreciate you taking the time to leave us feedback. Thank you for choosing Hyatt Place Pasadena!

About the Hyatt Place Pasadena

Location 399 E Green St, Pasadena, CA 91101

Property Features

Hyatt Place Pasadena offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly Hyatt Place Pasadena also features a terrace, a convenience store, and a front desk safe. Parking is available for a fee. This 3-star Pasadena hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 2814 sq ft of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Convenience store
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Pasadena Station (0.2 km / 0.2 mi)
  • Metro station: Memorial Park Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Pasadena offers 189 accommodations with laptop-compatible safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. This Pasadena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Hyatt Place Pasadena has a restaurant serving light fare only.

Coffee to Cocktail Bar - Onsite cocktail bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 24.00 per night
  • Pet fee: USD 75.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Pasadena Hotel
  • Hyatt Place Pasadena Hotel
  • Hyatt Place Pasadena Pasadena
  • Hyatt Place Pasadena Hotel Pasadena

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.