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5.0 out of 5

"Everything was incredible! The location, hotel, and staff were all excellent; would definitely come back!! " More

By a verified traveler on Fri 18 Oct 2019

Hotel Description

5-star luxury hotel near Borough Market

Central London getaway

Within a 10-minute walk of this London City Centre hotel, you'll find Borough Market and London Bridge. HMS Belfast and Globe Theatre are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and airport shuttle. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free Internet, LED TVs

The 202 guestrooms offer free WiFi and free wired Internet, LED TVs with digital channels, and thoughtful touches like pillow menus and bathrobes. 24-hour room service, minibars, and Frette Italian sheets are also available.

Superior Shard Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 2 Twin Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite (Southwark)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Westminster)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Iconic City View Room - 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri La Hotel At The Shard London ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Shangri La Hotel At The Shard London

5 out of 5
Everything was incredible! The location, hotel, and staff were all excellent; would definitely come back!!

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 19, 2019 by Duty Manager

Dear Guest, Thank you for taking the time to share your wonderful feedback with us. We hope to welcome you back soon!

About the Shangri La Hotel At The Shard London

Location 31 St Thomas Street, London, England SE1 9QU

Renovations + Closures

This property is closed from 28 March 2020 to 13 August 2020 (dates subject to change).

Property Features

Shangri La Hotel At The Shard London offers its guests an indoor pool, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2335 square feet (217 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Shangri La Hotel At The Shard London. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star London hotel is smoke free.

  • 202 guestrooms or units
  • 19 levels
  • 2335 sq ft of conference space
  • 217 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: London (LHR-Heathrow) (31.8 km / 19.7 mi)
  • Train station: London Bridge Station (1 km / 0.6 mi)
  • Metro station: London Bridge Underground Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri La Hotel At The Shard London offers 202 accommodations with minibars and safes. Beds feature Frette Italian sheets. A pillow menu is available. 40-inch LED televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Lang - This delicatessen specializes in British cuisine and serves breakfast, lunch, dinner, and light fare.

Gong - Overlooking the pool, this cocktail bar serves light fare only. Open daily.

Ting Lounge - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Ting Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Segway rental/tour nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Please note that room layout, furnishings, and views may differ from the photos shown.

Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 36 for adults and GBP 18 for children (approximately)
  • Airport shuttle fee: GBP 160.00 per vehicle (one-way)
  • Self parking fee: GBP 50.00 per night
  • Valet parking fee: GBP 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel London Shard
  • Hotel Shard
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shangri La At The Shard London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La Hotel At The Shard London Hotel
  • Shangri La Hotel At The Shard London London
  • Shangri La Hotel At The Shard London Hotel London

You should know

  • Shangri La Hotel At The Shard London offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.