"While the hotel is convenient to the airport there were a number of things that needed attention. Moldy section in the tub and shower, light fixtures ... " More

By a verified traveler on Wed 23 Nov 2016

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Hotel Description

4-star eco-friendly hotel in Hillingdon

Near the airport

Your stay at this Hillingdon hotel places you within 9 miles (15 km) of Windsor Castle and Twickenham Stadium. Griffin Park Stadium and Frogmore House are within 9 miles (15 km).

Business services

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the sauna, bar/lounge, and coffee shop.

Free WiFi, flat-screen TVs

The 895 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with digital channels, and other amenities include coffee/tea makers and hair dryers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$53 per night

Superior Room (Airport View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room (Airport View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room (Airport View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Park Inn by Radisson London Heathrow Airport Hotel ratings based on 12 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Inn by Radisson London Heathrow Airport Hotel

Everyone (5)
5 out of 5
Excellent accommodations. Thoroughly enjoyed our stay.

Posted by , from Seattle, Washington USA on Sep 15, 2018

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1 out of 5
Not easy to locate the main entrance if you're arriving by car. I parked at the back, walked in, checked in which took 30 minutes, only to come back home to find a £100 fine in the mail! For checking in! What a way to treat you guests, having walked past 3 employees who didn't bother to tell me I couldn't park in the back.Would definitely not recommend this place.

Posted by , from Virginia on Sep 5, 2018

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Comment from Hotel Management

Sep 12, 2018 by Customer Care

Dear Nick, Thank you for writing your review. We regret you had some trouble finding the entrance to the hotel and that it took awhile to check in. We are also sorry to hear about the parking fine you received. We value your comments and hope you will visit again.

1 out of 5
Rude people at the desk. Helpful bellmen, they were the highlight. No ice machine. Was handicapped and had to walk to bar to get ice everytime. Was very frustrating. There was no conversion adaptor for USA to plug in cpap or other chargers. Again Bellman saved the day...desk employees had a canned answer for everything. Would not recommend this hotel to anyone.

Posted by on Jul 14, 2018

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4 out of 5

A bit dated and needs attention

Pros: Close to airport, quick 5 min ride. Clean room and sheets.
Cons: All of the things listed above where I was disappointed. I also do not like the non secure soap dispensers. They are too easy to contaminate.
While the hotel is convenient to the airport there were a number of things that needed attention. Moldy section in the tub and shower, light fixtures that didn't work, cracked tiles on the bath room floor. So a little disappointing. Restaurant choices not great as well. Shuttle ticket machine did not work and desk could not sell tickets. Even though the sign on the machine said the hotel desk could help. That wasn't true.

Posted by , from michigan on Nov 23, 2016

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5 out of 5

Minutes to Heathrow

Great value,nice full breakfast buffet and pleasant bar and food.

Posted by , from Austin Tx on Oct 29, 2014

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1 out of 5

I don't even know if one night in this place was worth it.

Cons: Nothing close, No free Internet, dirty, useless staff
So I had to book a last minute hotel for a business trip to London from Los Angeles. I left LA on a Saturday afternoon and booked the room that morning. Everything online looked nice and would fit the bill for what I needed. I arrived at Heathrow on Sunday around 1pm and made it to the hotel after waiting for a airport bus that takes you to the hotel (no hotel shuttle) £4.50 each way. Got to the hotel around 2pm and was greeted by someone at the front desk who just didn't seem like they wanted to work. The rest of the hotel seemed empty (which is fine). From the outside and the front desk the place seemed clean and typical for a European hotel. Checked in and got my room card. As I started to make my way down the hallway I noticed how hot the place was as it was a very warm and humid day in England. I wasn't bothered that much as the room had AC. Once I got to my room I was greeted to a on the surface clean room from what I could tell. Until I made my way in further. I noticed the spotty wall paint everywhere. And the window was open (If you call open 3") and thats when I noticed the bugs flying in the room. I closed the windows and promptly turned on the AC. I dropped my bags and made my way to the bathroom so I could shower and head out for the rest of the day via the Underground to London. The bathroom was not clean at all! But all I wanted to do was shower and get out. So I quickly showered and headed out the door. I made my way to the front desk and told them what was up. Said I was going in to town for the day and would be back late that night. If they could have someone check the AC and clean the room. Upon my return from London (which by the way the front desk staff where useless to tell me how to get a bus or anything to the local Underground station. The airport bus driver was the nicest guy the whole day!) the room was not cleaned and all they did was give me fresh towels. As it was already after midnight and I was checking out at 6:30am I just took one for the team and stuck it out. But let me tell you if your going to don't say you haven't been warned. Also you can not buy WIFI at the hotel from the front desk. You have to log in and pay with a credit card (which wouldn't work since I couldn't authorize an out of EU address). All McDonalds have free wifi which saved me that day.

Posted by , from Southern California on Aug 24, 2012

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3 out of 5

No self parking, valet only

Pros: Free Internet, close to airport
Cons: Nothing close, Noisy, no self car parking
This hotel is not your vacation hotel. However, I would stay here if I am only in LA for a night and visiting nearby places. For this money I could have stayed at Queen Mary and enjoyed my time in LA a lot more. Overall experience was average. Staff was nice and rooms was clean.

Posted by , from NJ on Feb 7, 2011

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4 out of 5

Good location and pool big enough to do lengths

Pros: pool
Cons: some rooms can be noisy
I would have rated the room, cleanliness and bed comfort higher if all of the rooms were of a similar service standard. Some rooms are great but others can be dingy and noisy. But the recreation facilities and food offerings offset the negative. I have stayed there multiple times and would not be averse to going back as long as they are price competitive.

Posted by , from Canada on Feb 7, 2011

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4 out of 5

nice and convenience

Pros: Quiet
The hotel made us feel like home. The location is great, the room is nice and clean. The staff are very kind. We would recommend this hotel.

Posted by , from Honolulu on Feb 4, 2011

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2 out of 5

Problems with reception

Arriving at 4:30 pm there was a 10 minute wait in the line for reception. The receptionist said our room wasn't ready because of late departure by the previous guests, but they would have housekeeping get right on it. We got complimentary drinks and came back a half hour later. Then they said the previous guest had not left yet. This is probably a standard problem with an airport hotel with guests coming and going at all hours. So we went to dinner at the hotel buffet {very overpriced) and came back to a 30 min wait in line for reception. The problem with the reception lines seemed to be that there were 3 people working reception but only one was taking the job seriously. The other two were gone most of the time. One receptionist for a 850 room hotel is a problem. As they say, "the Brits know how to queue". We made it clear that we had been waiting 3 hours for a room, and they did give us one straight away. Other than reception, it was fairly nice. The fitness gym was quite a pleasure. However, I would not return to the Park Inn.

Posted by on Jul 30, 2010

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About the Park Inn by Radisson London Heathrow Airport Hotel

Location Bath Road, West Drayton, England UB7 0DU

Renovations + Closures

The following facilities will be closed from 14 December 2018 to 15 December 2018 (dates subject to change):

  • Dining venue

Property Features

Park Inn by Radisson London Heathrow Airport Hotel offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center, limo/town car service, and meeting rooms are available. Event space at this hotel measures 21528 square feet (2000 square meters) and includes a conference center. A terrace, multilingual staff, and concierge services are also featured at the eco-friendly Park Inn by Radisson London Heathrow Airport Hotel. A roundtrip airport shuttle at scheduled times is available for a fee. For a fee, parking is available. This 4-star West Drayton hotel is smoke free.

  • 895 guestrooms or units
  • 4 levels
  • 41 conference rooms
  • 21528 sq ft of conference space
  • 2000 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Self parking (surcharge)


  • Airport: London (LHR-Heathrow) (1.7 km / 1 mi)
  • Train station: Heathrow Central Station (2.5 km / 1.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Park Inn by Radisson London Heathrow Airport Hotel offers 895 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

RBG Bar & Grill - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Lounge - This lobby lounge specializes in international cuisine and serves lunch and light fare. Open daily.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golfing nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 4:30 AM to 11 PM. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 4:30 AM to 11 PM. For details, please contact the property in advance.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 13 per person (approximately)
  • Airport shuttle fee: GBP 5 per person (one-way)
  • Self parking fee: GBP 15 per day
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Park Inn Heathrow
  • Park Inn Hotel London Heathrow
  • Park Inn London Heathrow
  • Park Inn London Heathrow Hotel
  • Park Inn Radisson Heathrow
  • Park Inn Radisson Hotel London
  • Park Inn Radisson Hotel London Heathrow
  • Park Inn Radisson London
  • Park Inn Radisson London Heathrow
  • Radisson Hotel Heathrow London
  • Park Inn Radisson London Heathrow Airport Hotel
  • Park Inn Radisson London Hotel
  • Park Inn Radisson London Heathrow Airport
  • Park Inn by Radisson Hotel Conference Centre London Heathrow
  • Park Inn by Radisson Hotel London Heathrow

You should know

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.