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Palms Hotel & Retreat By Palette London Romford

Property class: 3
3-star hotel in Emerson Park

Choose dates to view prices

Photo gallery for Palms Hotel & Retreat By Palette London Romford

A spacious lobby with a central marble pathway, seating areas, and a reception desk.
A hotel reception area with a marble counter, a chandelier, and a green wall with plants.
A hallway with marble flooring, ornate wallpaper, and doors labeled "Ladies."
The reception area of The Palms Hotel with a marble floor and a red carpet leading to the entrance.
A hotel room with a large bed, a sofa, a chair, and a small table.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi
  • Parking available
  • Business services
  • Laundry
  • Room service

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Place, Upminster Golf Club
    ‪4 min drive‬
  • Place, Whitelands Dog Walking Area
    ‪5 min drive‬
  • Place, River Thames
    ‪15 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪113 min drive‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, a wooden headboard, a nightstand, a chair, and a TV on the wall.

Standard Double Room

7.0 out of 10
Good
(19 reviews)
  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Accessible Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Accessible Double Room

  • Garden view
  • 144 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

A hotel room with a large bed, a sofa, a chair, and a small table.

Executive Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 167 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Bridal Suite

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Bridal Suite

  • Garden view
  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with a large bed, two bedside tables, a desk with a chair, a wardrobe, and a mirror.

Standard Twin Room

  • Garden view
  • 142 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

Desk, soundproofing, iron/ironing board (on request), WiFi (free)

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Bridal Suite

Desk, soundproofing, iron/ironing board (on request), WiFi (free)

Bridal Suite

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

Desk, soundproofing, iron/ironing board (on request), WiFi (free)

Executive Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

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About the neighborhood

Hornchurch

Emerson Park stay.Your stay at this Emerson Park hotel places you within 3 miles (5 km) of Romford Golf Club and Romford Market. Stubbers Activity and Adventure Centre is within 6 miles (10 km) and Old MacDonalds Farm is within 9 miles (15 km).

What's nearby

  • Upminster Golf Club - 4 min drive - 2.3 miles
  • Whitelands Dog Walking Area - 5 min drive - 1.3 miles
  • Lakeside Shopping Centre - 14 min drive - 11.3 miles
  • River Thames - 15 min drive - 11.7 miles
  • Bluewater Shopping Centre - 19 min drive - 14.5 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 37 min drive

Restaurants

  • ‪The Hop Inn - ‬6 min drive
  • ‪The Ardleigh - ‬19 min walk
  • ‪Number One - ‬6 min drive
  • ‪The New Inn - ‬5 min drive
  • ‪Fillers Cafe - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

3-star hotel in Emerson Park
There's a restaurant on site. Event space at this hotel measures 270 square feet (25 square meters) and includes conference space. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette London Romford. For a fee, parking is available.

This 3-star Hornchurch hotel is smoke free.

  • 138 guestrooms or units
  • Meeting rooms
  • 270 sq ft of conference space
  • 25 sq m of conference space
  • Nightclub
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • No smoking on site
  • Lockers available
  • Dining venue
Palms Hotel & Retreat By Palette London Romford offers 138 accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • Self parking on site (GBP 10 per day)

Food and drink

  • A restaurant

Things to do

  • Nightclub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

This property has a strict no-smoking policy. Violators will be subject to penalties (GBP 250).

Property is also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

How close is Palms Hotel & Retreat By Palette London Romford to the airport?

Palms Hotel & Retreat By Palette London Romford is 21.4 mi (37-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at Palms Hotel & Retreat By Palette London Romford?

As of Aug 17, 2026, prices found for a 1-night stay for 2 adults at Palms Hotel & Retreat By Palette London Romford on Aug 31, 2026 start from $83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palms Hotel & Retreat By Palette London Romford have an airport shuttle?

Airport shuttle services are not available at Palms Hotel & Retreat By Palette London Romford.

Does Palms Hotel & Retreat By Palette London Romford offer free breakfast?

Palms Hotel & Retreat By Palette London Romford does not offer free breakfast.

Is there a casino at Palms Hotel & Retreat By Palette London Romford?

No, there is no casino at this hotel, but Aspers Casino (26-min drive) is nearby.

What time is check-in at Palms Hotel & Retreat By Palette London Romford?

Check-in begins at 3:00 PM.

Is there free parking at Palms Hotel & Retreat By Palette London Romford?

Free parking is not available at this hotel. Self parking is available for GBP 10 per day.

Does Palms Hotel & Retreat By Palette London Romford have a pool?

Palms Hotel & Retreat By Palette London Romford does not have a pool.

Does Palms Hotel & Retreat By Palette London Romford have a restaurant?

Yes, there is a restaurant on site.

Does Palms Hotel & Retreat By Palette London Romford have a spa?

There are no spa services available at this hotel.

How close is Palms Hotel & Retreat By Palette London Romford to downtown Hornchurch?

Palms Hotel & Retreat By Palette London Romford is 1.7 mi away from Hornchurch.

Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 78 out of 223 reviews
Rating 8 - Good. 46 out of 223 reviews
Rating 6 - Okay. 37 out of 223 reviews
Rating 4 - Poor. 23 out of 223 reviews
Rating 2 - Terrible. 39 out of 223 reviews

8.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable relaxing stay. Nice bar and restaurant. Great parking included.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super venue very clean, redone hotel, very friendly stuff, great food, super rooms fresh and clean, bathroom was very clean and tidy, overall great stay.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Bolanle

Liked: Staff & service
The hotel was very clean and parking very safe.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with pleasant and polite staff. Good food in restaurant
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ashmal

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff amazing, nice and clean.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, clean, easy parking
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, BOKA restaurant which is attached to the hotel serves amazing food… highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Nice clean room, polite staff and room service food was really good
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable bed and the room was clean. Breakfast was nice, although limited choices available.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

david

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was very clean, elegant looking, friendly staff. Site still undergoing development. Was cheaper book direct.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room, staff polite as usual…
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Friendly staff. Clean, comfortable spacious rooms, excellent restaurant.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed a few times.. Clean, polite and great restaurant on site
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Really warm room with a comfortable large bed.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff, clean room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Cathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for parking, fabulous meal in the restaurant
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Katie

Great as usual
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, property conditions & facilities
Always good to stay at palms and would highly recommend if your travelling on business it’s beside the a127 just off of the m25
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff. Thank you
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, amenities
Just avoid this place, nothing good about it.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, thank you
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Lovely clean hotel will stay again
Stayed 2 nights in Jun 2025

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