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Palms Hotel & Retreat By Palette LondonĀ Romford

3.0 star property
3-star spa hotel in Emerson Park

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Photo gallery for Palms Hotel & Retreat By Palette LondonĀ Romford

Bar (on property)
Spa
Front of property
Bar (on property)
Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Spa
  • Air conditioning
  • Breakfast available
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
Southend Arterial Road, Hornchurch, England, RM11 3UJ
  • Lakeside Shopping Centre
    ā€Ŗ11 min driveā€¬
  • ExCeL Exhibition Centre
    ā€Ŗ24 min driveā€¬
  • O2 Arena
    ā€Ŗ27 min driveā€¬
  • London (LCY-London City)
    ā€Ŗ25 min driveā€¬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Double Room

  • 142 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, desk, soundproofing, iron/ironing board

Standard Twin Room

  • 142 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

  • 167 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room | 1 bedroom, desk, soundproofing, iron/ironing board

Accessible Double Room

  • 144 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite | 1 bedroom, desk, soundproofing, iron/ironing board

Bridal Suite

  • 166 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Hornchurch

Emerson Park stay.Your stay at this Emerson Park hotel places you within 3 miles (5 km) of Upminster Golf Club and Romford Golf Club. Also, Romford Market is within 3 miles (5 km) and Brentwood Karting is within 6 miles (10 km).

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 10.7 miles
  • Bluewater Shopping Centre - 17 min drive - 13.8 miles
  • ExCeL Exhibition Centre - 24 min drive - 12.7 miles
  • Westfield Stratford City - 25 min drive - 15.5 miles
  • O2 Arena - 27 min drive - 15.2 miles

Getting around

  • Upminster Station - 4 min drive
  • Upminster Underground Station - 4 min drive
  • London City Airport (LCY) - 41 min drive

Restaurants

  • ā€ŖMcDonald's - ā€¬17 min walk
  • ā€ŖThe Hub - ā€¬17 min walk
  • ā€ŖCrispy Cod - ā€¬5 min drive
  • ā€ŖArray Brasserie & Grill - ā€¬3 min drive
  • ā€ŖThe New Inn - ā€¬5 min drive

About this property

Palms Hotel & Retreat By Palette LondonĀ Romford

3-star spa hotel in Emerson Park
Palms Hotel & Retreat By Palette LondonĀ Romford offers its guests a full-service spa. Event space at this hotel measures 270 square feet (25 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A nightclub, a terrace, and a vending machine are also featured at the business-friendly Palms Hotel & Retreat By Palette LondonĀ Romford. Self parking is free.

Smoking is allowed in designated areas at this 3-star Hornchurch hotel.

  • 138 guestrooms or units
  • Meeting rooms
  • 270 sq ft of conference space
  • 25 sq m of conference space
  • Nightclub
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Outdoor picnic space
  • Smoking in designated areas
  • Lockers available
Palms Hotel & Retreat By Palette LondonĀ Romford offers 138 air-conditioned accommodations with coffee/tea makers and hair dryers. Digital television is provided.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Languages

English

Similar properties

Exterior

Spark by Hilton London Romford

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
3.7 out of 5, Good, 138 reviews
$66 nightly
The price is $79
Aug 25 - Aug 26
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Internet access (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.99 for adults and GBP 12.99 for children

Things to do

  • Full-service spa
  • Nightclub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle fee: GBP 100 per person (one-way)
  • Airport shuttle fee per child: GBP 100 (one-way), (from 2 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Palms Hotel & Retreat By Palette LondonĀ Romford Hotel
Palms Hotel & Retreat By Palette LondonĀ Romford Hornchurch
Palms Hotel & Retreat By Palette LondonĀ Romford Hotel Hornchurch

Frequently asked questions

How close is Palms Hotel & Retreat By Palette LondonĀ Romford to the airport?

Palms Hotel & Retreat By Palette LondonĀ Romford is 21.5 mi (41-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Palms Hotel & Retreat By Palette LondonĀ Romford have an airport shuttle?

Palms Hotel & Retreat By Palette LondonĀ Romford offers an airport shuttle 24 hours a day, at scheduled times, for a charge of GBP 100 per person, one-way.

Does Palms Hotel & Retreat By Palette LondonĀ Romford offer free breakfast?

Free breakfast isnā€™t provided at Palms Hotel & Retreat By Palette LondonĀ Romford, but full breakfast is offered for a fee of GBP 12.99 for adults and GBP 12.99 for children. It's available every day from 7:00 AM to 9:30 AM.

Is there a casino at Palms Hotel & Retreat By Palette LondonĀ Romford?

No, there is no casino at this hotel, but Aspers Casino (25-min drive) is nearby.

What time is check-in at Palms Hotel & Retreat By Palette LondonĀ Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Palms Hotel & Retreat By Palette LondonĀ Romford?

This hotel offers free self parking.

Does Palms Hotel & Retreat By Palette LondonĀ Romford have a pool?

Palms Hotel & Retreat By Palette LondonĀ Romford does not have a pool.

Does Palms Hotel & Retreat By Palette LondonĀ Romford have a spa?

Yes, this hotel has a spa.

How close is Palms Hotel & Retreat By Palette LondonĀ Romford to downtown Hornchurch?

Palms Hotel & Retreat By Palette LondonĀ Romford is 1.6 mi away from Hornchurch.

Palms Hotel & Retreat By Palette LondonĀ Romford Reviews

Reviews

6.6
Rating 10 - Excellent. 15 out of 52 reviews
Rating 8 - Good. 9 out of 52 reviews
Rating 6 - Okay. 14 out of 52 reviews
Rating 4 - Poor. 4 out of 52 reviews
Rating 2 - Terrible. 10 out of 52 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Belindah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lack of communication between hotel.com and the hotel had to pay even aftermaking reservation and payment for all. Slept late trying to figure out the situation and this was terrible experience!
Stayed 1 night in May 2025

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing refurb only down side no air con. But overall amazing
Stayed 2 nights in May 2025

4/10 Poor

Michael

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Breakfast Gestapo

Clean and bed comfortable. TV did not work and shower water pressure poor. If water pressure cannot be improved suggest separate hand held shower to wash more completely. Worst of all was the breakfast Gestapo... Ridiculous... Breakfast took forever as the poor guy running it was being forced to prove that everyone who booked through people like Hotels.com has a rate that includes bfst.. wanted to frog march me to the front desk... Sort your act out and let this guy focus on customer service
Stayed 1 night in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely appointed room and entrance area. Handy location with good access to the motorway network. Would stay here again. Large car park to the front of the premises.
Stayed 1 night in May 2025

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Bojan

Stayed 1 night in May 2025

10/10 Excellent

JOYCEE

Stayed 1 night in Apr 2025

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 4 nights in Apr 2025

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist were excellent and vey informative
Stayed 1 night in Apr 2025