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4.5 out of 5

"The Dukes is magnificent, in an old school way. Beautiful, secluded, well appointed.The staff was unfailingly cheerful and courteous. It is, however, ... " More

By a verified traveler on Tue 27 Mar 2018

Hotel Description

5-star luxury hotel near Spencer House

City center retreat

With a stay at this London City Centre hotel, you'll be steps from Spencer House and St. James Palace. Piccadilly and Queen's Chapel are also within half a mile (1 km).

Luxury amenities

A full-service spa, a 24-hour health club, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy the fitness center.

Free WiFi, flat-screen TVs

The 87 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like bathrobes and slippers. 24-hour room service, premium bedding, and coffee/tea makers are also available.

Dukes Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$322* Per night/room Aug 7 - Aug 8

Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Suite, 1 Bedroom, Balcony, Park View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Dukes London ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dukes London

Everyone (2)
5 out of 5

A great location in a Historic area..

Pros: It's elegance and its charm. Very much what we were hoping for.
Cons: The aforementioned issues with electrical and plumbing. There was some significant lack of forethought in the retrofitting.
Location: Location is perfect for first time visitors to London. 5-10 minutes walk to Piccadilly, Pall Mall, and St. James Park. 10-15 minutes to Trafalgar.
The Dukes is magnificent, in an old school way. Beautiful, secluded, well appointed.The staff was unfailingly cheerful and courteous. It is, however, and old building, and much of the retrofits for electrical are spotty. Our room came with a hairdryer, but no outlet in the bathroom. Also, the light-switch for the bathroom was on the outside, so there was no was to use it without blasting light into the whole room. The hot water faucet puts out a flow that is near scalding, so be careful. Too, the bathroom ventilation system is not equal to the task, but there is no shortage of hot water or pressure. For us, it was an OK trade-off, because the secluded and quiet location, mere minutes away from major attractions, and the ambiance more than made up for the building quirks.

Posted by , from Phoenix on Mar 27, 2018

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Comment from Hotel Management

Mar 29, 2018 by Lucica

Dear Bruce, Thank you very much for taking the time to share with us your feedback regarding your most recent stay at DUKES LONDON. I appreciate these things take time, and the feedback you gave is very much valued and useful. It truly was our pleasure to welcome you as our guest. I can only apologise for the issues you experienced. We hope that despite the inconsistencies encountered, we will have the opportunity to welcome you back to DUKES LONDON at some point in the future so we may have a chance to deliver to you a more memorable experience. Kind Regards, Lucica Rosu Guest Relations Manager

4 out of 5

Beautiful old hotel in the historic Green Park are

Pros: The old style, charmingly British atmosphere and history. Lovely big bathrooms, great linens and charming staff.
Cons: The internet service provide is awful and in my opinion unneccesary in this day and age. Way too much use of scented candles,
Location: 'great restaurants, The Green Park, wonderful shopping, The National Gallery and National Portrait Gallery etc. etc. Underground station is minutes a
We spent only one night recently in transit back to US. Lovely place and pleasant staff. The bar is a wonderful old watering hole that was charming and served great drinks. Only two issues. First the lobby is full of scented candles which I found close to nauseating and whose aroma permeated the hotel, I was bothered by it but I realize that I have a sensitivty to such odors. The second and more important is the ridiculous dance that visitors are required to do to use internet service. It's complex and so unnecessary in the 21st century. We of course complained and got an unsurprising answer from the staff - 'we hear this complaint constantly but so far the management has made no moves to make a change." This is really no competitive in this day and age and when there are so many travellers who expect that easily used internet service is de rigeur.

Posted by , from San Francisco on Oct 11, 2015

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Property Features

Dukes London offers its guests a full-service spa and a 24-hour health club. There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. Business amenities include a 24-hour business center and limo/town car service. Tour/ticket assistance, multilingual staff, and a garden are also featured at the luxury Dukes London. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star London hotel.

  • 87 guestrooms or units
  • 5 levels
  • 3 bars or lounges
  • Built in 1830
  • Dining venue
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Heathrow Airport (LHR) (26.3 km / 16.3 mi)
  • Train station: Charing Cross Station (1.3 km / 0.8 mi)
  • Metro station: Green Park Underground Station (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Dukes London offers 87 accommodations with safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.

Dukes London has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Spa Services

The onsite spa has massage/treatment rooms. Services include Swedish massages, facials, body wraps, and body treatments. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy.

  • Swedish massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.0 per night.

Pet Policy

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines We're Good To Go (UK)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: GBP 31 for adults and GBP 31 for children (approximately)
  • Valet parking fee: GBP 58 per night
  • Pet fee: GBP 30 per pet, per night
  • Late check-in fee: 50-percent of room rate for check-in between 2:00 PM and 5:00 PM
  • Rollaway bed fee: GBP 80.0 per night
  • Service fee: 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dukes Hotel
  • Dukes Hotel London
  • Dukes London
  • Hotel Dukes
  • Dukes Hotel London, England
  • Dukes London Hotel
  • Dukes London Hotel
  • Dukes London London
  • Dukes London Hotel London

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.