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DoubleTree by Hilton Hotel London -Tower of London

4.0 star property
4-star hotel near St. Dunstan in the East

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Hotel London -Tower of London

Breakfast served
2 bars/lounges, cocktail bar, lobby lounge
City Suite, 1 King Bed with Sofa bed, Non Smoking | Living area | 49-inch TV with cable channels, DVD player
City Suite, Accessible, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Gym
  • Pet friendly
  • 24/7 front desk

Explore the area

View in a map
7 Pepys Street, London, England, EC3N 4AF
  • Tower of London
    ‪3 min walk‬
  • Tower Bridge
    ‪8 min walk‬
  • The Shard
    ‪16 min walk‬
  • London (LCY-London City)
    ‪17 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking (Newly Refurbished)

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking (Newly Refurbished)

8.4 out of 10
Very good
(7 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Tower

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Tower

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Atrium)

Suite, 1 King Bed, Non Smoking (Atrium) | Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Atrium)

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for City Suite, 1 King Bed with Sofa bed, Non Smoking

City Suite, 1 King Bed with Sofa bed, Non Smoking | Living area | 49-inch TV with cable channels, DVD player

City Suite, 1 King Bed with Sofa bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 Queen Bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Connecting Rooms

Family Room, 2 Queen Beds, Connecting Rooms | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 2 Queen Beds, Connecting Rooms

  • 463 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Room, Multiple Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Executive Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for City Suite, Accessible, Non Smoking

City Suite, Accessible, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk

City Suite, Accessible, Non Smoking

  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Tower

Executive Room, 1 King Bed, Tower | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Tower

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Tower

  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, Tower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(38 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Non Smoking

8.6 out of 10
Excellent
(19 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(95 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(21 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room

8.0 out of 10
Very good
(2 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Newly Refurbished)

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed, Non Smoking (Newly Refurbished)

9.0 out of 10
Wonderful
(2 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Queen Room

  • Sleeps 2

View all photos for Executive 2-bed Room

Shower, designer toiletries, hair dryer, towels

Executive 2-bed Room

  • Sleeps 2

View all photos for Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room

  • Sleeps 2

View all photos for Accessible Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Accessible Queen Room

  • Sleeps 2

View all photos for Accessible City Suite

49-inch TV with cable channels, DVD player

Accessible City Suite

  • Sleeps 2

View all photos for Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Executive Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Queen Room

  • Sleeps 2

View all photos for Deluxe Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Queen Room

  • Sleeps 2

View all photos for Executive Room

Shower, designer toiletries, hair dryer, towels

Executive Room

  • Sleeps 3

View all photos for King City Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

King City Suite

  • Sleeps 2

View all photos for King Room

Hypo-allergenic bedding, minibar, in-room safe, desk

King Room

  • Sleeps 2

View all photos for King Atrium Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

King Atrium Suite

  • Sleeps 3

View all photos for Executive King Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive King Room

  • Sleeps 2

Tower Deluxe King Room

  • Sleeps 2

Tower King Executive Accessible Room

  • Sleeps 2

One Queen Bed And A Single Roll Away Bed

  • Sleeps 3

Deluxe King Tower Room With Sofa Bed

  • Sleeps 3

Tower King Executive Room

  • Sleeps 2

Tower King Deluxe Accessible Room

  • Sleeps 2

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Exterior

Treehouse Hotel London

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  • Restaurant
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4.5 out of 5, Wonderful, 454 reviews
$377 nightly
The price is $453
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About the neighborhood

London

Central London getaway .Within a 10-minute walk of this London City Centre hotel, you'll find St. Dunstan in the East and Sky Garden. Tower of London and Tower Bridge are also within half a mile (1 km).

What's nearby

  • Tower of London - 3 min walk - 0.2 miles
  • Sky Garden - 4 min walk - 0.3 miles
  • Tower Bridge - 8 min walk - 0.5 miles
  • The Shard - 16 min walk - 0.9 miles
  • St. Paul's Cathedral - 18 min walk - 1.0 mile

Getting around

  • Fenchurch Street Station - 1 min walk
  • Tower Hill Station - 3 min walk
  • London City Airport (LCY) - 26 min drive

Restaurants

  • ‪canteenM - ‬2 min walk
  • ‪The Liberty Bounds - ‬2 min walk
  • ‪Savage Garden - ‬1 min walk
  • ‪Traitor's Gate - ‬2 min walk
  • ‪KFC - ‬3 min walk

About this property

DoubleTree by Hilton Hotel London -Tower of London

4-star hotel near St. Dunstan in the East
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. There are 9 meeting rooms available. A 24-hour fitness center, a rooftop terrace, and a garden are also featured at the business-friendly DoubleTree by Hilton Hotel London -Tower of London. Parking is available for a fee.

This 4-star London hotel is smoke free.

  • 1 building
  • 583 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Built in 2010
  • Terrace on the roof
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
DoubleTree by Hilton Hotel London -Tower of London offers 583 accommodations with DVD players and minibars. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and safes. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Exterior

The Tower Hotel, by Thistle

  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
4.1 out of 5, Very Good, 8,052 reviews
$152 nightly
The price is $182
Sep 28 - Sep 29
Total with taxes and fees
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Property amenities

Family friendly

  • Art supplies
  • Children's games
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 45 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: GBP 24.50 per person
  • 2 bars/lounges
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Vibrating pillow alarm
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch TV with cable channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and 4:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per stay
  • Weight limit: 77 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 45.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 24.50 per person
  • Self parking fee: GBP 45 per night
  • Pet fee: GBP 40 per pet, per stay
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 1:00 PM and 4:00 PM
  • Rollaway bed fee: GBP 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard, debit cards, and cash.
    For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel London Tower London
DoubleTree Hilton London Tower London
DoubleTree by Hilton Hotel London Tower of London
DoubleTree by Hilton Hotel London -Tower of London Hotel
DoubleTree by Hilton Hotel London -Tower of London London
DoubleTree by Hilton Hotel London -Tower of London Hotel London

Frequently asked questions

How close is DoubleTree by Hilton Hotel London -Tower of London to the airport?

DoubleTree by Hilton Hotel London -Tower of London is 6.5 mi (26-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

How much does it cost to stay at DoubleTree by Hilton Hotel London -Tower of London?

As of Sep 6, 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel London -Tower of London on Sep 12, 2025 start from $174.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does DoubleTree by Hilton Hotel London -Tower of London have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton Hotel London -Tower of London.

Does DoubleTree by Hilton Hotel London -Tower of London offer free breakfast?

Free breakfast isn’t provided at DoubleTree by Hilton Hotel London -Tower of London, but buffet breakfast is offered for a fee of GBP 24.50 per person.

Is there a casino at DoubleTree by Hilton Hotel London -Tower of London?

No, there is no casino at this hotel.

What time is check-in at DoubleTree by Hilton Hotel London -Tower of London?

Check-in start time: 3:00 PM; Check-in end time: noon.

Is there free parking at DoubleTree by Hilton Hotel London -Tower of London?

Free parking is not available at this hotel. Self parking is available for GBP 45 per night.

Does DoubleTree by Hilton Hotel London -Tower of London have a pool?

DoubleTree by Hilton Hotel London -Tower of London does not have a pool.

Does DoubleTree by Hilton Hotel London -Tower of London have a restaurant?

Yes, there is a restaurant on site.

Does DoubleTree by Hilton Hotel London -Tower of London have a spa?

There are no spa services available at this hotel.

How close is DoubleTree by Hilton Hotel London -Tower of London to downtown London?

DoubleTree by Hilton Hotel London -Tower of London is 2.1 mi away from London.

DoubleTree by Hilton Hotel London -Tower of London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1054 reviews
Rating 8 - Good. 270 out of 1054 reviews
Rating 6 - Okay. 103 out of 1054 reviews
Rating 4 - Poor. 29 out of 1054 reviews
Rating 2 - Terrible. 35 out of 1054 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets looked 20 yrs. old Hotel walls on room floors look like they hadn't been painted in 20 yrs. as well Very loud
Stayed 3 nights in Jul 2025

10/10 Excellent

Jocelyn, Epsom

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff. Hotel is just a 5 minutes walk to the Tower of London. Easy transportation, cabs in front of hotel and Liverpool Station is just a minute away. Easy walk as well going to Leadenhall Market and Spitalfields Market. Borough Market is walking distance too.
Stayed 1 night in Jun 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2025

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, staff & service
Air conditioning didn't work. TV didn't work properly and kept turning off. Breakfast was lovely, plenty of choice. Bed was very comfy. Shower was more of a trickle . Staff friendly and helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Luann, TheVillages

Liked: Cleanliness, amenities, property conditions & facilities
Wish they sold a few things like soda, chips, ect
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Great location, comfortable sleep and staff very welcoming and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Laura B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice stay at this hotel. The staff was welcoming and helpful, the room was clean and very conveniently located to see the city. Thank you for a wonderful holiday
Stayed 4 nights in May 2025

10/10 Excellent

Christopher M

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible location near tourist attractions and delicious eateries. This hotel is a hidden gem!
Stayed 1 night in May 2025

8/10 Good

Jimson

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is closed to to Tourist spot & transportation.
Stayed 4 nights in May 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and Relaxed

Always a lovely place to stay. Rooms clean and very spacious for London. The bar is gorgeous too.
Stayed 1 night in Jan 2025

8/10 Good

Okwuoma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Loved the rooftop bar and restaurant. Rooms are pretty small..oh well it’s central London. Good experience overall
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tower of London hotel option

In walking distance of Tower of London and Tower Bridge. They have a pretty good breakfast in the AM and 2 restaurants one being a rooftop with great views. Always a cab available when you need one and the staff were very nice. Lots of good food options nearby.
Stayed 3 nights in May 2025

6/10 Okay

Karina

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in May 2025

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very close to tube station..2 min walk.
Stayed 7 nights in Feb 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice reception service and very helpful
Stayed 2 nights in May 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort

Good option for london

Good location and hotel was decent, the room was at the lower end of expectations for a Hilton. Would stay there again but only if it was cheaper than the Apex or Novotel that are close by. The location is great for anyone that enjoys walking, particularly along the river
Stayed 1 night in May 2025

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service
The hotel was very nice and the staff were excellent. The hotel is walkable to many tourist locations and very convenient for using the trains. I did have a problem which caused me to switch rooms. There is very loud construction on the 7th floor which made the noise in my 6th floor room unbearable. The staff was very accommodating and switched my room to the 4th floor in about an hour.
Stayed 3 nights in May 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good [lace

Very friendly staff. The hotel is in a good position for travel and sight seeing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around
Stayed 3 nights in Apr 2025

8/10 Good

Mary

Liked: Cleanliness
Staff at bar ignored us even after I went up to the bar and asked for help
Stayed 6 nights in Apr 2025

8/10 Good

Barry

Stayed 2 nights in Apr 2025

10/10 Excellent

Elsie, Las vegas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
close to all the tourist spots everything is a walking distance
Stayed 2 nights in Apr 2025

4/10 Poor

Tyler

Disliked: Cleanliness, amenities
Sink smelled really bad
Stayed 5 nights in Apr 2025

10/10 Excellent

Mariuxi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it everything about the hotel abd the staff everyone were attentive and helpful i like the rooftop bar has an amazing view of the tower bridge, also the lobby restaurant the services was grate.thanks to sai,amruth and esnico i will gladly come back here..
Stayed 3 nights in Apr 2025

2/10 Terrible

Nicholas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Failed by both Hotels.com and DoubleTree

To begin, I also stayed around the block at Citizen M about a month and half before... The staff and service were thousands of times more confident and capable. You should stay there plus it's close to train and you can see the Tower. It's got a better value and a rooftop bar. Plus they're super friendly. Now DoubleTree: Room was not as described in my listing. The hotel AND hotels.com both refuse to provide proper resolution for this. We got one of the "newly renovated rooms". We made a reservation for 3 guests, for a "King Bed with Double Sofa Bed" and we simply did not get that room. There was no double sofa bed to be found and the room wasn't even prepped for 3 guests when we got there, had to call for sheets and towels TWICE. Now the hotel is lying saying they offered "food and extra complements” which they never did... They also claim to have offered a different room, but not one that was correct, they offered a room with Two Twin Beds. All the while, Hotels.com is sitting here apparently unable to process a refund for this mishap. Ever since they stripped the rewards program, Hotels.com kind of sucks now. I'll probably be reporting this stay to my credit card company and looking for a new hotel reward program. Truly disappointing that neither company can fix a mistake that they made. I as a customer had nothing to do with this clerical error or misrepresentation and have spent far too much time giving them both an opportunity to correct this.
Stayed 1 night in Apr 2025