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Crowne Plaza London - Docklands by IHG

4.0 star property
4-star spa hotel near ExCeL Exhibition Centre

Choose dates to view prices

Photo gallery for Crowne Plaza London - Docklands by IHG

Meeting facility
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Indoor pool
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Spa

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • Place, IFS Cloud Royal Docks Station
    ‪3 min walk‬
  • Place, ExCeL Exhibition Centre
    ‪4 min walk‬
  • Place, Royal Victoria Bridge
    ‪6 min walk‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

8.6 out of 10
Excellent
(23 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

8.8 out of 10
Excellent
(13 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

9.0 out of 10
Wonderful
(11 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

8.8 out of 10
Excellent
(20 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

London

Docklands stay.With a stay at this Docklands hotel, you'll be within half a mile (1 km) of ExCeL Exhibition Centre and 3 miles (5 km) of O2 Arena. Thames River and ABBA Arena are also within 3 miles (5 km).

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.2 miles
  • ExCeL Exhibition Centre - 4 min walk - 0.3 miles
  • Royal Victoria Bridge - 6 min walk - 0.4 miles
  • Thames River - 2 min drive - 0.7 miles
  • O2 Arena - 4 min drive - 1.1 miles

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk

About this property

Crowne Plaza London - Docklands by IHG

4-star spa hotel near ExCeL Exhibition Centre
Crowne Plaza London - Docklands by IHG offers its guests a full-service spa, an indoor pool, and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A fitness center, spa services, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Docklands by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

  • 1 building
  • 210 guestrooms or units
  • 5 levels
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza London - Docklands by IHG offers 210 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.

Similar properties

Exterior
Novotel London ExCeL
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Gym
4.3 out of 5, Excellent, 1,003 reviews
$111 nightly
The price is $133
Mar 27 - Mar 28
Total with taxes and fees
Novotel London ExCeL

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

How close is Crowne Plaza London - Docklands by IHG to the airport?

Crowne Plaza London - Docklands by IHG is 2.2 mi (12-min drive) away from the London City Airport (LCY) airport, the closest popular airport to the property.

Does Crowne Plaza London - Docklands by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza London - Docklands by IHG.

Does Crowne Plaza London - Docklands by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza London - Docklands by IHG, but full breakfast is offered for a fee of GBP 19.99 per person. It's available on weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a casino at Crowne Plaza London - Docklands by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Crowne Plaza London - Docklands by IHG?

Free parking is not available at this hotel. Self parking is available for GBP 25 per day.

Does Crowne Plaza London - Docklands by IHG have a pool?

Crowne Plaza London - Docklands by IHG features an indoor pool.

Does Crowne Plaza London - Docklands by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Crowne Plaza London - Docklands by IHG have a spa?

Pamper yourself with a day at Rinu, where you can enjoy massages.

How close is Crowne Plaza London - Docklands by IHG to downtown London?

Crowne Plaza London - Docklands by IHG is 6.4 mi away from London.

Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1000 reviews
Rating 8 - Good. 297 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The cleaning staff Oww that lady was so nice l forgot her name such a lovely lady
Stayed 2 nights in Nov 2025

2/10 Terrible

Gianni

Stayed 2 nights in Dec 2025

10/10 Excellent

Shek

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 3 nights in Nov 2025

8/10 Good

Peter

Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2025

6/10 Okay

Rodney

Liked: Cleanliness, property conditions & facilities, room comfort
One unfriendly staff in hijab
Stayed 3 nights in Nov 2025

4/10 Poor

Natalie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Pool not open. Had only booked this one due to it having a pool. Kids disappointed. People slamming doors all hours. Running up and down shouting. Worst night sleep. Pity as this hotel is lovely generally
Stayed 1 night in Nov 2025

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, staff & service
Staff really attentive and courteous
Stayed 2 nights in Nov 2025

10/10 Excellent

Paul Andrew

Liked: Cleanliness, staff & service, amenities
Great stay! Ideal location for the London Excel. Leisure facilities being upgraded, but good despite the ‘works’. Would stay again for sure.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room excellent, staff helpful, breakfast was good but porridge not cooked properly but other options available so had those( fruit)
Stayed 3 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

6/10 Okay

Graham

Liked: Cleanliness, staff & service, amenities
Some staff were great, others disinterested in the customer and only on the task in hand. Breakfast was a disorganised joke, woefully understaffed.
Stayed 1 night in Nov 2025

10/10 Excellent

Haley, Gettysburg

Stayed 7 nights in Oct 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, towels topped up and spacious for 2 adults and 2 children
Stayed 2 nights in Nov 2025

10/10 Excellent

Oshane

Liked: Cleanliness, amenities, property conditions & facilities
Yrs
Stayed 2 nights in Nov 2025

10/10 Excellent

Abi

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely room, great facillities but overall the staff were the highlight. They were dantastic with the children friendly and had made a great effort with Halloween activites.
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Lovely place
Stayed 2 nights in Sep 2025

10/10 Excellent

Jen Larie

Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2025

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time I stayed at this hotel and will not be the last. I brought a group over from the States for their first trip to Europe. Check in was easy, the staff was polite and professional. We included the breakfast. There was a great selection of fresh, colorful food for all palates. Easy to get to the center of London but so nice to get back to the hotel and the river. Some excellent restaurants in walking distance. Looking forward to going back again next year.
Stayed 4 nights in Sep 2025

8/10 Good

Marc

Stayed 2 nights in Sep 2025