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Acton Town Hotel

3.0 star property
3-star hotel near Royal Botanic Gardens, Kew

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Photo gallery for Acton Town Hotel

Exterior
Exterior
Lobby
Breakfast area
Iron/ironing board, bed sheets

Reviews

5.8 out of 10

Popular amenities

  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
109 - 113 Gunnersbury Lane, Acton, London, England, W3 8HQ
  • Royal Botanic Gardens, Kew
    ‪3 min drive‬
  • Wembley Stadium
    ‪9 min drive‬
  • Westfield London Shopping Centre
    ‪10 min drive‬
  • London (LHR-Heathrow)
    ‪18 min drive‬

Room options

View all photos for Single Room, Ensuite

Single Room, Ensuite | Iron/ironing board, bed sheets

Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Shared Bathroom

Iron/ironing board, bed sheets

Triple Room, Shared Bathroom

  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin Room, Ensuite

Iron/ironing board, bed sheets

Twin Room, Ensuite

  • 97 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom | Iron/ironing board, bed sheets

Single Room, Shared Bathroom

  • 86 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Ensuite

Triple Room, Ensuite | Iron/ironing board, bed sheets

Triple Room, Ensuite

  • 151 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Ensuite

Double Room, Ensuite | Iron/ironing board, bed sheets

Double Room, Ensuite

  • 97 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room, Ensuite

Iron/ironing board, bed sheets

Quadruple Room, Ensuite

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Twin Room, Shared Bathroom

Iron/ironing board, bed sheets

Twin Room, Shared Bathroom

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Ensuite (5 People)

Iron/ironing board, bed sheets

Family Room, Ensuite (5 People)

  • 269 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Family Room, Ensuite (6 People)

Family Room, Ensuite (6 People) | Iron/ironing board, bed sheets

Family Room, Ensuite (6 People)

  • 301 sq ft
  • Sleeps 6
  • 6 Twin Beds

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About the neighborhood

London

Acton stay.Your stay at this Acton hotel places you within 3 miles (5 km) of Royal Botanic Gardens, Kew and Westfield London Shopping Centre. Wembley Stadium and Natural History Museum are also within 6 miles (10 km).

What's nearby

  • Royal Botanic Gardens, Kew - 3 min drive - 1.5 miles
  • Wembley Stadium - 9 min drive - 4.8 miles
  • Westfield London Shopping Centre - 10 min drive - 2.8 miles
  • Natural History Museum - 13 min drive - 6.3 miles
  • Royal Albert Hall - 14 min drive - 6.5 miles

Getting around

  • Acton Town Underground Station - 1 min walk
  • Acton Central Overground Station - 18 min walk
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪The Red Lion & Pineapple - ‬7 min walk
  • ‪Casereccio - ‬2 min walk
  • ‪Jungles Cafe - ‬1 min walk
  • ‪The Apple Tree Cakes - ‬1 min walk
  • ‪Persian Nights - ‬10 min walk

About this property

Acton Town Hotel

3-star hotel near Royal Botanic Gardens, Kew
As a guest of Acton Town Hotel, you'll find tour/ticket assistance, concierge services, and a front-desk safe. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

This 3-star London hotel is smoke free.

  • 33 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1985
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
Acton Town Hotel offers 33 accommodations with coffee/tea makers. Satellite television is provided. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

Arabic, English, Hindi, Portuguese, Urdu

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Property amenities

Family friendly

  • Mini-fridge

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in from 2 PM - 7:00 PM and 2:00 PM - 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open Monday - Sunday (10:00 AM - 7:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash.

This property requires a deposit equal to the full cost of a stay for any bookings where payment for the stay will be made onsite instead of at the time of booking. This deposit is to be paid in full at the time of booking.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Acton Hotel
Acton Town Hotel
Acton Town Hotel London
Acton Town London
Hotel Acton Town
England
Acton Town Hotel London, England
Acton Town Hotel Hotel
Acton Town Hotel London
Acton Town Hotel Hotel London

Frequently asked questions

How close is Acton Town Hotel to the airport?

Acton Town Hotel is 10.6 mi (21-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

Does Acton Town Hotel have an airport shuttle?

Airport shuttle services are not available at Acton Town Hotel.

Does Acton Town Hotel offer free breakfast?

Acton Town Hotel does not offer free breakfast.

Is there a casino at Acton Town Hotel?

No, there is no casino at this hotel.

What time is check-in at Acton Town Hotel?

Check-in start time: 2 PM; Check-in end time: 7:00 PM.

Is there free parking at Acton Town Hotel?

This hotel offers free self parking.

Does Acton Town Hotel have a pool?

Acton Town Hotel does not have a pool.

Does Acton Town Hotel have a spa?

There are no spa services available at this hotel.

How close is Acton Town Hotel to downtown London?

Acton Town Hotel is 6.6 mi away from London.

Acton Town Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 28 out of 353 reviews
Rating 8 - Good. 90 out of 353 reviews
Rating 6 - Okay. 107 out of 353 reviews
Rating 4 - Poor. 68 out of 353 reviews
Rating 2 - Terrible. 60 out of 353 reviews

5.6/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Nathan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed bugs

I was bitten to within an inch of my life due to the infestation of bed bugs at the hotel
Stayed 3 nights in Mar 2020

6/10 Okay

Aisha

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Outdated

Nothing special. Very basic.
Stayed 1 night in Feb 2020

2/10 Terrible

Nicola

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty and Dangerous with Bed Bugs!!

This is the most disgusting and dangerous hotel I have EVER stayed in. DO NOT STAY HERE!! It was cheap for outskirts of London but for the state of the hotel I would expect to get paid for putting up with the place! The carpark is tiny and gross full of rubbish and just smelt! The room looked like it had literally never been cleaned!! Dirt around th taps and around the shower! You could tell the carpet was disgusting also! Bed sheet looked clean but I still don't trust that it was actually ever cleaned or changed and did not fit the bed! Bed was unstable and uncomfy! Plug sockets were loose and coming out the wall and one didn't even work it was that loose. The window had a big gap underneath it and you coukd not lock the door from the inside which I find very dangerous especially since the hotel was so obviously dodgy!! Maybe the worst thing about it is that we found a bed bug and 2 days later me and my friend are still itching from the disgusting, infested, dangerous hotel room! I hope other people read the reviews first and anyone saying they had a nice stay clearly "work" for the hotel or in the hotel if you know what I mean! This place should be condemned and shut down! It would never pass a health and safety inspection!
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mala limpieza, la calefacción no funcionó ni el agua caliente
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Jason

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy from head to bottom DO NOT STAY HERE!

In some cases when you book cheap accommodation you can expect to get what you paid for, but on this occasion, I found myself in a very dated hotel. The room smelled cigarettes, the basin smelled urine, the carpets were utterly disgusting, uncomfortable bed and to top it up, the bedsheet was dirty and I found bed bugs as well. The whole experience just makes me wonder how can this hotel gets a license to operate in such precarious conditions?! I stayed for 2 nights only and both nights I was not able to sleep. Very disrespectful guests coming and going throughout the night slamming doors and having loud conversations. The shared bathroom was so dirty and smelly that I decided not to shower or use the bathroom until arriving to the airport. Customer service is pathetic. So, no... I paid too much for what I actually got. Not a healthy place to stay.
Stayed 2 nights in Nov 2019

8/10 Good

Brian

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

4/10 Poor

Alex, New York

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for with this hotel. I was in London for 9 days so really had to compromise . I saved a lot of money but... Pros for lack of a better term *a 2 min walk to tube station *small store right outside for snacks & small restaurants in the area *Room with twin beds is a lot bigger than other budget hotels Cons *Mold in bathrooms ceiling and bathtub (asked if they could clean explained it was in the caulking so cant come out) *cobwebs in room *old dusty sheets to match cobwebs *horrible smell in the hallways *room service don't knock just bust open the door (happened 4 out of 9 days until I told them to stop) *even though tube was close ,destinations were not *dark alley to walk through to get to rooms at nighttime All they have to do is give the place more TLC and it wouldn't be so horrible. Being transparent so it can help your decision...i saved a lot of money though 😑
Stayed 9 nights in Oct 2019

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019

8/10 Good

Helena

Stayed 1 night in Oct 2019

6/10 Okay

Greg

Disliked: Cleanliness, property conditions & facilities, room comfort

Did the job

Very ordinary. Only required a two night stay and it did the job. Would not want to stay longer. Would not recommend
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

Wouldn't recommend!

Cleanlines - When we arrived we were told that our rooms might be ready but the receptionist was unsure. She took us to our room and said, "it looks like its been cleaned so you should be ok but i can change the sheets if you want." The room we were given had an awful smell so we were shown another room which didn't have a handle on the inside of the door! Finally, they gave us a better smelling room with door handles on both sides. I still wouldn't say it was clean as the next morning i had bed bug bites all over me!
Stayed 1 night in Aug 2019

2/10 Terrible

William

Business traveler
Disliked: Staff & service, room comfort

N absolute disgraceA

Having booked at this hotel last minute for my wife. Upon recieving confirmation of the booking she took a taxi to the hotel, during my journey around 18.45 she received a telephone call from the hotel informing her that due to a booking error her room was no longer available. No further assistance was provided by the hotel other than perhaps talk to customer services. After numerous calls and many hours of telephone conversations. I'm informed by customer services for hotels.com the following day that the hotel had claimed they didn't receive the booking almost until 21.20 over 2 hours after they had informed my wife via telephone that an error had occurred and long after I had started trying to rectify matters with CS at hotels.com. The hotel lied to my wife, they lied to me. And they have lied to their booking agents and as a result my wife was extremely stressed as she was still trying to find suitable accommodation in London @22.00 that evening and the matter was still unresolved 16hours later with repeated lies from the hotel. An absolute disgrace.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location to metro and parking on premises for free near central London was awesome
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

i booed a room with private bathroom but was offered shared bathroom, they did change. room was so dirty but it was late and i had travelled from the north west. so put up with it. would have been happier camping in the yard. No WiFi had to sit in reception. paid over the odds for a service and didn't receive it. went back on hotels.com to see if there was anything else in the local area and the rooms were advertised in this hotel for £30 less than i paid. don't stay here unless your desperate like i was. more like a halfway house than a hotel. if a little care was taken it could improve this place to a doss house
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down and dirty, the bed sheets were unclean carpet was stained and fridge was disgusting
Stayed 3 nights in Jul 2019

2/10 Terrible

Pawan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Ideal, on the outskirts of London, straight off the M4, and next to an Underground station. Perfect for a short break
Stayed 1 night in Jul 2019

8/10 Good

richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

S

Acton town hotel

Second time here in last few weeks, so cant be all bad. Reasonably comfortable and clean. Convenient location
Stayed 1 night in Jul 2019

8/10 Good

Helen

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Worth every penny

Hotel was close to where we needed to be! Great value for money, comfy bed and lovely shower. Place could do with a lick of paint but room had everything you needed including a tv, fridge and even a fan! Worth every penny and would defiantly stay again
Stayed 1 night in Jul 2019