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"The property was fine. The clerk could have been a bit friendlier and when i asked about a military discount, he ignored me. " More

By a verified traveler on Wed 07 Sep 2022

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Hotel Description

Enjoy the indoor pool at this Richmond hotel

In shopping district

At this Richmond hotel, you'll be within half a mile (1 km) of Richmond Centre Mall and 6 miles (10 km) of EKU Center for the Arts. Alumni Coliseum and Eastern Kentucky University are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds, Accessible (Comm)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room Nov 1 - Nov 2

Suite, 1 Bedroom (1 King, 1 Queen)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Comm)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express & Suites Richmond, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Richmond, an IHG Hotel

Everyone (4) Couples (2) Family (1)
3 out of 5
The property was fine. The clerk could have been a bit friendlier and when i asked about a military discount, he ignored me.

Posted by on Sep 7, 2022

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Comment from Hotel Management

Sep 9, 2022 by Tyler

Brenda,Thank you for taking the time to review our hotel and for providing us with your feedback. We sincerely apologize our front desk staff was not on their A game during your stay with us and left you with a negative impression. We will be absolutely sure to utilize this feedback to coach our team and ensure we are providing a positive hotel experience and acknowledging any requests or mentioning of discounts as we expect nothing less of our front desk staff.We hope you will give us another chance and choose to stay with us again. Thank you again for providing us with your review and we hope you have an amazing weekend.Sincerely,TylerGuest Services Supervisor

4 out of 5

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 14, 2019 by Tyler

Thank you for the 4/5 rating of our hotel! We are glad that you had a positive experience while staying with us and we hope to see you again soon.

4 out of 5
a little noisy after midnight, a family going in and out of rooms

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 5, 2019 by Tyler

We apologize that you had some noise issues arise during your visit. Anytime you experience any issues such as this then please let our front desk team know as we strictly enforce our quiet time noise policy during the night. We hope to see you again soon, however, and that you have a wonderful week!

5 out of 5

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 5, 2019 by Tyler

Thank you for the 5/5 review of our hotel! We love to hear that you had an enjoyable stay with us

5 out of 5
The property and the hotel is extremely clean and new! Wonderful staff too! Great stay!

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 24, 2019 by Tyler

Thank you for the 5/5 score and for providing us with your feedback. We love to hear that you felt our hotel was clean and that you enjoyed your stay with us!

5 out of 5

Posted by on Nov 5, 2018

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Comment from Hotel Management

Dec 14, 2018 by Tyler

Thank you for taking our survey and for the spectacular 5/5 rating of our hotel. We are glad that you enjoyed your stay with us and we hope to see you again soon!

5 out of 5

Posted by on Oct 1, 2018

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4 out of 5

hotel stay

The rooms were nice and very clean. The breakfast in the mornings were fine. Seemed to be a lot of children there and they had a tendancy to run the halls. Overall nice place.

Posted by , from tx on Apr 12, 2011

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1 out of 5

The Holiday Inn Express Nightmare

We checked in around 9:30pm and we did not get the rooms we reserved. It took us 30min to get checked in and no-one else was in the lobby. Guest service of the hotel staff was that they were very rude. I am a priority club member,and I have never been this disgusted with a Holiday Inn Express.The breakfast was empty and they didn;t have anyone in there as a host,and the front desk staff was trying to check people out and run the breakfast,Poor Management and staff. Clean it up guys ! Will never be back at this location.

Posted by on Jun 20, 2008

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3 out of 5

Nice beds but not what you expect from the Chain.

The pool was dirty, no one had cleaned the deck area. The room was nice after we had to be moved due to a non working air conditioner. I'm used to hard boiled eggs from Holiday Inn Express so we were surprised not to find them at breakfast. Please don't buy the washcloths they are trying to sell you. I was not told that they are 2nds at best. I would not let any guest use them.

Posted by on Aug 13, 2007

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About the Holiday Inn Express & Suites Richmond, an IHG Hotel

Location 1990 Colby Taylor Dr, Richmond, KY 40475

Property Features

Holiday Inn Express & Suites Richmond, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available. Event space at this hotel measures 800 square feet (72 square meters) and includes conference space. The business-friendly Holiday Inn Express & Suites Richmond, an IHG Hotel also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This Richmond hotel is smoke free.

  • 1 building
  • 58 guestrooms or units
  • 3 levels
  • 800 sq ft of conference space
  • 72 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites Richmond, an IHG Hotel offers 58 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express Hotel Richmond
  • Holiday Inn Express Richmond
  • Richmond Holiday Inn Express
  • Holiday Inn Express Richmond Hotel
  • Holiday Inn Richmond
  • Holiday Inn Express Richmond Hotel Richmond

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.