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4.2 out of 5
Very good!
See all 25 travelocity Reviews

"Great friendly staff " More

By a verified traveler on Sat 07 May 2022

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Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$104* Per night/room Sep 8 - Sep 9

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking (Mini)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (Mini)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Capital Plaza Hotel ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Capital Plaza Hotel

Everyone (9) Couples (3) Family (6)
5 out of 5
Great friendly staff

Posted by on May 7, 2022

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Comment from Hotel Management

May 9, 2022 by Carol

Thank you for being our guest! We do appreciate the feedback and wonderful rating! Hopefully you will be our guest on a future visit to Frankfort.

4 out of 5
Room too close to elevator. Very noisy.

Posted by on May 1, 2022

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Comment from Hotel Management

May 2, 2022 by Carol

Thank you for being our guest. I am sorry you did not like the location of your room. We certainly will try to get you on another part of the floor next time. Thanks for sharing your experience and we hope you enjoyed your visit to the area.

5 out of 5
I love the fact that it was a older property, but would like to have the bar and restaurant open., Next time I visit.

Posted by on Apr 3, 2022

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Comment from Hotel Management

Apr 5, 2022 by Carol

Thank you for being our guest! We appreciate the feedback and just know that we miss the bar and restaurant too! We hope to get operations back very soon. We do hope to you will be back to visit.

2 out of 5
Our room was old and in somewhat disrepair. We had no curtains to block out morning light. Bed was mounted on 2 x 6 wood pedestal. Outlet in bathroom didn’t work properly. Bathroom faucet was loose.

Posted by , from Spring Hill on Mar 14, 2022

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Comment from Hotel Management

Mar 14, 2022 by Carol

Thank you for being our guest! We apologize you were not pleased with your room. We will address your issues with our maintenance team and work to improve our guest experience. We do appreciate the feedback.

5 out of 5
*

Posted by , from Warren on Oct 23, 2021

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Comment from Hotel Management

Oct 25, 2021 by Carol

Thank you for being our guest! We really appreciate the feedback and do hope you will visit us again very soon.

3 out of 5
The property is in a great location. Unfortunately it needs to be renovated. They do the best they can with a limited staff due to Covid-19. This place could be real gem if it was updated.

Posted by on Sep 24, 2021

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Comment from Hotel Management

Sep 25, 2021 by Carol

Thank you for being our guest! We appreciate the feedback and do hope you will visit us again very soon.

5 out of 5
First walking up,kinda scared. Place looks dated & somewhat scraggly. Walking in got better. You can see it's an older building by it's design. But it was very clean & well cared for. The staff were SUPER friendly. Very likeable, happy & helpful. Liked the location. It was a 5 min. drive or a 1 mile ish walk to many locations. Parking was my only concern. Had to park across the street in a parking garage. One, it was a short walk after parking. Not bad but could be difficult for people with mobility issues. Second, it wasn't a secured garage. It was a public one. Didn't have any problem but I'm not a fan of this type of parking.

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jun 29, 2021 by Carol

Thank you for staying with us and for the feedback on your stay. We really appreciate the awesome rating of 5/5 and do hope you will stay with us again very soon.

5 out of 5

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 25, 2021 by Carol

Thank you for the feedback on your stay! We look forward to serving you anytime you are in Frankfort.

2 out of 5
The girl who checked me in was friendly and just all around pleasant. What I didn't like is that parking across the street on a rainy evening wasn't to appealing. I paid for a hotel that was suppose to offer a swimming pool, complimentary breakfast, restaurant and bar. Regardless of the pandemic these amenities should not of been offered when I reserved my room. I could of spent half as much money at a different hotel that offered the same thing! I also called the front desk to get towels, wash clothes, paper plates, tea and honey. It was never brought to our room. The maintenance man supposedly too it to the wrong floor so 2 hours later I needed to go down to the lobby and get what I needed! On a side note you might want to think about updating the hotel the rooms seem a little dated. Carpet is a thing of the past!

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 9, 2021 by Carol

Thank you for the feedback on your recent stay. I am sorry that your requested items were not delivered as expected and will work with the staff to make sure we do a better job following up. I will also check to make sure our online information is more current and apologize for that inconvenience. Thank you again for letting me know about your stay and know we will work to improve.

5 out of 5
The view was spectacular. The room was wonderful .The parking was a little scary at night and the hotel does have a sign not responsible for theft but someone stole 1 windshield wiper. Couldn't believe it. This is our 3rd stay and it's always been wonerful. I wish they could have secured cameras or a guard 24/7. Other than that we loved it.

Posted by , from Slocomb on Dec 13, 2020

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Comment from Hotel Management

Dec 14, 2020 by Ken

Thank you for your wonderful comments and we do appreciate you staying with us. We are working on getting a more secure parking facility.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.