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"we stayed here about 10 days ago and were very satisfied. " More

By a verified traveler on Tue 03 Mar 2020

Hotel Description

Enjoy the indoor pool at this Richmond hotel

In Richmond

You'll find Richmond Centre Mall and EKU Center for the Arts within 2 miles (3 km) of this hotel. Eastern Kentucky University and Hummel Planetarium are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 141 guestrooms also offer free WiFi and LCD TVs with cable channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Standard Room, 1 Double Bed, Accessible, Bathtub

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$65* Per night/room Jun 2 - Jun 3

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Richmond Hotel ratings based on 17 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Richmond Hotel

Everyone (7) Couples (1) Family (1)
1 out of 5

Posted by on May 13, 2020

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5 out of 5
we stayed here about 10 days ago and were very satisfied.

Posted by on Mar 3, 2020

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Comment from Hotel Management

Mar 3, 2020 by Front Desk

We're so glad you enjoyed your stay. Thanks for taking the time to review us!

4 out of 5
Always nice to have a pool and work out facility on site available as options. Only odd call out, staff should know times, brkfst start time was said 30 min earlier then actual, luckily that’s minor and we waited at the lobby seating til they opened. Overall very satisfied and safe Hotel, important for a family man.

Posted by on Jul 15, 2019

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Comment from Hotel Management

Jul 15, 2019 by Clay RENFRO

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Good experience, but the room carpets could use a good cleaning. When I stepped into the shower, my feet were very dirty from the flooring.

Posted by on Jul 18, 2018

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Comment from Hotel Management

Jul 19, 2018 by Clay Renfro

Thanks for staying with us. We appreciate your feedback!

5 out of 5
close to where we needed to be. really clean. nice pool and hot tub!

Posted by on May 20, 2018

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Comment from Hotel Management

May 21, 2018 by Guest Services

Thank you for taking to time to submit a review. We greatly appreciate your feedback. We strive to ensure that our guest have an exemplary experience while staying with us. We hope to see you again in the near future. Kind Regards,

2 out of 5

Smelly Smoker's room

Pros: The breakfast was good
Location: It was ok
We booked a non smoking room. When we get there the room smelled of a smoker. The person that had the room before us actually took the plastic liner from garbage can and covered the smoke alarm. When I called the front desk, they said they had no other rooms. They came and sprayed lysol...which worked for an hour, but then went away. Our clothes smelled like we smoked.

Posted by , from Fort Thomas on May 13, 2018

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Comment from Hotel Management

May 17, 2018 by Clay Renfro

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

1 out of 5

Terrible Motel

Pros: Nothing , would never stay here again. Loud and dirty.
Cons: Room was smelly and musty, Used whole can of Lysol, sink not even cleaned.
Location: College reunion so we had a lot to do

Posted by on Oct 25, 2016

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Comment from Hotel Management

Oct 28, 2016 by Matthew V.

Dear Valued Guest - I am extremely sorry about your recent stay as that is not the product we want any of our guests to experience. Many, like you, did book that weekend for a college reunion so the hotel was louder than normal but it was because nearly the entire hotel knew each other. I do apologize about your experience during your stay and hope you'll come back and see us.

4 out of 5

This is my favorite hotel & I always stay here!

I stay here every time I visit but this time I was disappointed because we did not know the pool & jacuzzi were closed down this weekend! So disappointed because his is why I always stay here to enjoy Summer time indoors in the middle of winter! Other than that it was a great discounted price & they have he BEST breakfast ever!

Posted by , from W on Dec 22, 2015

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Comment from Hotel Management

Dec 31, 2015 by Matt V

Vitelle - Thank you for staying with us and returning time and time again!! I'm so sorry about the pool, we had some unexpected maintenance issues but it is back up and running. I do hope you'll come back and see us!!

2 out of 5

Not happy

Dinning room and our room was really hot. They didn't have coffee in the lobby only during breakfast.

Posted by on Aug 18, 2015

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3 out of 5

not bad, but shows age

This is an older property. Was clean, but shows it's age. Was a good deal for the price, but definitely not top notch. Staff was helpful and friendly. Breakfast was pretty good too. All in all an okay experience.

Posted by , from Dayton, OH on May 20, 2013

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About the Best Western Richmond Hotel

Location 100 Eastern Bypass, Richmond, KY 40475

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Richmond Hotel offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. Event space at this hotel measures 2310 square feet (215 square meters) and includes a conference center. The business-friendly Best Western Richmond Hotel also features coffee/tea in a common area, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available. This Richmond hotel is smoke free.

  • 1 building
  • 141 guestrooms or units
  • 2 levels
  • 2310 sq ft of conference space
  • 215 sq m of conference space
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Lexington, KY (LEX-Blue Grass) (53 km / 32.9 mi)
  • Parking: Free self parking

Room Amenities

Best Western Richmond Hotel offers 141 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Debit cards

Hotel Names

  • Best Western Holiday Plaza
  • Best Western Holiday Plaza Hotel
  • Best Western Holiday Plaza Hotel Richmond
  • Best Western Holiday Plaza Richmond
  • Best Western Richmond
  • Best Richmond Hotel Richmond
  • Best Western Richmond Hotel Hotel
  • Best Western Richmond Hotel Richmond
  • Best Western Richmond Hotel Hotel Richmond

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.