4th stay, disappointing Posted Oct 5, 2015
This was our 4th stay at The Cosmopolitan and it was a disappointment compared to our past 3 wonderful stays. Our room was not completely clean. Mirrors were dirty, there was food on the lounge chair on our balcony, the carpet was coming up in places and that room pen that everyone loves to take at the end of their stay was missing. Our first night there we did not have hot water. When we called about it we had hot water coming out of the faucets about 15 minutes later. At check out we went over our issues with the room and were told they could not waive any fees for us. The most they were willing to do was let us get free coffee and pastries at one of their restaurants or possibly give us a room upgrade at our next stay. We had already had breakfast and had decided we'd be staying somewhere else next year. Maybe we should have just asked for a new room right from the start. We also tried to make a dinner reservation at one of their restaurants, STK, but no one answered the phone. The concierge was also unable to get ahold of anyone there. They did get us a reservation at our second choice restaurant.