Posted Nov 5, 2015
First of all, sorry about my english.
Terrible service, I've checked out yesterday and now they are trying to charge me USD 600, I didn't even took a bottle of water of their terrible overprice minibar. They've already charged me for a visit to the spa I never made, I've clarified that during check out and now the payment has been made anyways. Good luck trying to make that money back.
On the other hand, once, the cleaning lady didn't even replaced de use cups, nor pick up the bathrobes from the floor (of course didn't clean the balcony either) other day they didn't even show up! In the room, you have a semi kitchen but no mugs, silverware or anything. They don't put a miserable coffe maker or a bottle of water like it supposed to have a decent 5 stars hotel.
The hallways lights are depressing, it makes them look like a cheap hotel.
I've been in Vegas at least 5 times, stayed at Bellagio, Caesars, Aria and Vdara. Choose any other hotel but not this. Awful.