Crazy check in registration
Posted Dec 31, 2015
A day before the actual arrival, did phone in mobile,room# provided online, however upon checking in, there are 8 people ahead, took 1 hour for me to be called and another 20 minutes to finalize the room registration. After 2 days of stay, I did the online check out on TV menu,all OK, however I need the paper statement to make sure no additional charges on my bill. Upon again at the registration, a lady is typing, I asked if she can help, just a question, she said ,NO, but 1 lady approached her for quick question, she did entertained her about 20 minutes. So she ignore me, this is very "Unprofessional". Another gentleman is available, he said for complaint, he ref' me to the Manager,Liz? Liz did apologize, but nothing she can do.