4/10 Malo
Christopher D.
19 abr. 2026
No le gustó: Limpieza
The villa was a good size with one of the best pool area spaces we’ve had in a villa and looked recently renovated. It’s also a good location, close to Aldi (5min walk) and 15 min walk from the main promenade. However the villa was not appropriately cleaned for our arrival, there were cobwebs in every room and on the kitchen cabinets. There were also long hairs all over the floors. On our first morning in the villa we noticed the pool level was very low, about 30cm below the skimmers meaning all the debris was building up on the pool surface. I contacted the villa manager on the VRBO app and they then emailed saying the pool will work normally even though the level is low (which is incorrect, the skimmers can’t function if the water level is too low) I told them I wasn’t happy and something needed to be done. The next day the pool level had dropped even further. They sent an engineer to inspect it. The villa manager contacted to say the issue is bigger than they realised and were waiting a visit from the service company. The pool was clearly leaking and by our 2nd last day the pool water level was at knee height. On our last afternoon, they sent 2 engineers who attached 2 hoses to refill the pool at 1pm. It took until 10pm that night to refill it. We were checking out the next day and by 10am the pool level was already dropping. The overall experience was very disappointing as we paid for a villa with a heated pool, however it was unusable the entire week.
Christopher D.
Se hospedó 6 noches en abril de 2026