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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

4-star property
1111 Lakeside Avenue E, Cleveland, OH 1-855-201-7819
3.6 out of 5
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See all 27 travelocity Reviews

"The 2nd floor down button on the parking lot elevator did not work. Had to ride the elevator up and then press the 1st floor button once in the elevat ... " More

By a verified traveler on Sun 22 Oct 2023

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Hotel Description

4-star hotel near Rock and Roll Hall of Fame

Heart of Cleveland

Within a 15-minute walk of this Downtown Cleveland hotel, you'll find Rock and Roll Hall of Fame and Huntington Convention Center of Cleveland. Also, Cleveland Browns Stadium is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. A free area shuttle is offered as well.

One King and One Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$131* Per night/room May 10 - May 11

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside ratings based on 27 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Everyone (13) Couples (6) Family (6)
5 out of 5

Posted by on Mar 3, 2024

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Comment from Hotel Management

Mar 25, 2024 by Manager

Dear Duane,Thank you for choosing DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Safe travels, Michael LarsonGeneral Manager

4 out of 5

Posted by on Dec 29, 2023

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Comment from Hotel Management

Jan 1, 2024 by Manager

Dear Megan,Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at DoubleTree by Hilton Hotel Cleveland Downtown – Lakeside. We look forward to welcoming you back on your next visit!Safe travels, Michael LarsonGeneral Manager

4 out of 5
The 2nd floor down button on the parking lot elevator did not work. Had to ride the elevator up and then press the 1st floor button once in the elevator

Posted by on Oct 22, 2023

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Comment from Hotel Management

Oct 23, 2023 by GM

Becky, we appreciate you choosing us and for taking the time to leave your comments. While we are happy knowing you enjoyed your overall visit, we do apologize for any difficulty you encountered with our parking lot elevator. This will be addressed with our engineering team, and we appreciate your patience. Thank you once more for your comments, and we hope to have another opportunity to welcome you again soon.Safe travels, Michael LarsonGeneral Manager

3 out of 5

Posted by on Sep 29, 2023

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Comment from Hotel Management

Oct 19, 2023 by GM

Kaitlin, thank you for rating your recent experience with us. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting, favorable impression. We regret that we did not meet all of your expectations, and we would like to apologize. We are grateful for the feedback and hope you will stay with us again so we can show you why we are a great choice when visiting downtown Cleveland.Safe travels, Michael LarsonGeneral Manager

1 out of 5
My room was not ready. Had a 1 hour delay. The bed is very uncomfortable, cannot rest. The staff was polite. Would not come here again.

Posted by on Jun 27, 2023

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Comment from Hotel Management

Jun 27, 2023 by GM

Dear Bruce, thank you for your feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest, so we are disappointed that we did not meet these expectations. Please accept our sincere apologies for the delay in preparing your room, as well as any discomfort you experienced due to your mattress. We hope you will give us another opportunity to show you the hospitality you deserve and to prove that we truly value your patronage.Safe travels, Michael LarsonGeneral Manager

1 out of 5

Posted by on Nov 12, 2022

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Comment from Hotel Management

Feb 14, 2023 by Michael Larson General Manager

Dear Robert, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Safe travels, Michael LarsonGeneral Manager

4 out of 5

Posted by on Oct 11, 2022

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4 out of 5
It was close to the Rock & Roll Hall of Fame, which was our primary reason for the trip.

Posted by on Aug 8, 2022

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4 out of 5
The people were amazing but the property was very dirty.

Posted by on Jun 27, 2022

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3 out of 5
The people/staff were absolutely fantastic! The property was very dirty, old furniture, gross carpets, dirty baseboards, just dirty but the people were amazing and super friendly.

Posted by on Jun 27, 2022

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About the DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Location 1111 Lakeside Avenue E, Cleveland, OH 44114

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 10 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10389 square feet (965 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside. A free area shuttle within 1 miles is available. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Cleveland hotel.

  • 379 guestrooms or units
  • 17 levels
  • 10389 sq ft of conference space
  • 965 sq m of conference space
  • Built in 1974
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Cleveland Station (1.4 km / 0.9 mi)
  • Property shuttles: Free area shuttle within 1 miles
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers 379 accommodations with coffee/tea makers and hair dryers. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Cleveland hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Stadium 3 Bar and Grill - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Wired Bean - Onsite café. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Car recommended
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 5

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 16.00 per person
  • Covered self parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Cleveland Downtown
  • DoubleTree Cleveland Downtown Lakeside
  • DoubleTree Hilton Cleveland Downtown
  • DoubleTree Hilton Cleveland Downtown Lakeside
  • DoubleTree Hilton Lakeside
  • DoubleTree Hilton Lakeside Hotel
  • DoubleTree Hilton Lakeside Hotel Cleveland Downtown
  • DoubleTree Lakeside
  • DoubleTree Hilton Cleveland Downtown Lakeside Hotel

You should know

  • Up to 5 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.